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Fun ways to deal with difficult people for meetings, presentations, focus groups and courses презентация
Содержание
- 1. Fun ways to deal with difficult people for meetings, presentations, focus groups and courses
- 2. If you are running an event like
- 3. You may have to deal with some
- 4. But what can you do if you can’t tell them off
- 5. Like when the person misbehaving is senior to you
- 6. A prospect
- 7. Or a paying customer
- 8. You need to take control without losing your cool!
- 9. First
- 10. Take a deep breath and remind yourself
- 11. That the bad behaviour is probably not about you
- 12. “My son is ill at home”
- 13. “I have no reason to be here”
- 14. “I got no sleep last night and it is hot in this room”
- 15. Then
- 16. Use these 5 fun strategies
- 17. #1 easy way to deal with lateness
- 18. Because you can’t do this: “we are going to have a chat about timekeeping!”
- 19. Close the door and start on time! Don’t reward what you don’t want by waiting
- 20. And because no-one likes to do this (walk into a session that has already started)
- 21. He won’t be late again and neither will the rest of us
- 22. Sorry guys!
- 23. You didn’t delay your session, inconvenience the
- 24. #2 easy way to deal with discontent
- 25. If the group is just generally unhappy, don’t ignore it, deal with it head on
- 26. If the session is optional If the session is optional
- 27. Start by stating the purpose of the
- 28. If the session is mandatory
- 29. Talk about how people feel about the event first
- 30. If it threatens to carry on too
- 31. Like this
- 32. Considering we ARE moving to Alaska, what
- 33. Repeat until everyone is happy to get on with the session despite their reservations
- 34. #3 easy way to deal with 20 questions
- 35. Sometimes you might need to reign people in when they get off-track
- 36. If they are irrelevant questions say: ‘let’s
- 37. If the questions are relevant (but there are just too many)
- 38. Say: ‘Let’s get back to our session since we are running out of time’
- 40. Use the strategies for dealing with dominant types
- 42. If one or two people dominate the
- 43. “My experience is blah blah blah”
- 44. Subtly discourage them using your position in the room
- 45. Without turning your back on them move
- 46. Sitting on their desk is also a
- 53. Try mentioning something they said earlier. No-one
- 55. While you are talking very slowly walk
- 57. This also works really well if someone is nodding off
- 60. It works like magic
- 61. Ta da, you now own the room. Want to see more fun stuff?
- 62. Click the slide decks to view them
- 63. Want to know how to make spiffy slides? Article 10 training
Слайд 2If you are running an event like a meeting, presentation, sales
pitch, focus group, or course
Слайд 3You may have to deal with some funky behaviour like people
coming in late, texting
on their phone, or falling asleep
on their phone, or falling asleep
Слайд 23You didn’t delay your session, inconvenience the people who were on
time, get stressed or annoyed and you got an apology… all without saying a word
Слайд 27Start by stating the purpose of the event and who would
benefit from it, then let or make, the people who feel they would not benefit leave
Слайд 30If it threatens to carry on too long or become too
destructive start questions with ‘considering’
Слайд 36If they are irrelevant questions say: ‘let’s talk about that afterwards
since it’s not a group issue’
Слайд 46Sitting on their desk is also a great way to include
them with your proximity but give
the floor to the rest of the class
the floor to the rest of the class
Слайд 53Try mentioning something they said earlier. No-one is humiliated and the
near miss really makes people perk up
Слайд 55While you are talking very slowly walk towards them. Make sure
you don’t just look directly at them, that would be a bit creepy
