areas of responsibility.
Duty roster.
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Accomodation operation. Russian classification system (star rate). Org chart, job profile, SOP презентация
Содержание
- 1. Accomodation operation. Russian classification system (star rate). Org chart, job profile, SOP
- 2. What is housekeeping? Introduction
- 3. Introduction International laws & regulations Additional considerations (religious, region specific, cultural)
- 4. Star rate - 0 Clean and simple Russian Classification system
- 5. Star rate - 1 Simple and laconically Russian Classification system
- 6. Star rate - 2 Comfort and basic service Russian Classification system
- 7. Star rate - 3 Standard requirements Russian Classification system
- 8. Star rate - 4 Full cover of traveler needs Russian Classification system
- 9. Star rate - 5 Design beyond expectations Russian Classification system
- 10. Group task! Russian Classification system 1 2 3
- 11. Russian Classification system To do at home!
- 12. Hotel organizational chart Org chart, job profile, SOP
- 13. HSK organizational chart Org chart, job profile, SOP Owner expectation
- 14. HSK SOP Org chart, job profile, SOP
- 15. Department organization Organization and areas of responsibility
- 16. Organization and areas of responsibility Areas of responsibility
- 17. Planning a duty Duty roster A schedule that
- 18. Duty roster
- 19. Group task! ? Duty roster Describe area
- 20. ? Introduction Introduction to Accommodation operations –
What is housekeeping? Introduction
Слайд 1ACCOMODATION OPERATION
Introduction
Russian Classification system (star rate).
Org chart, job profile, SOP.
Organization and
Слайд 3Introduction
International laws & regulations
Additional considerations (religious, region specific, cultural)
Слайд 11Russian Classification system
To do at home!
Prepare room types matrix comparison as
follows*:
*Complete task is accepted by email 48 hours prior to the next lesson.
Слайд 17Planning a duty
Duty roster
A schedule that indicate how often each item on an
area to be cleaned or maintained.
Activities related to the general upkeep of the property that are initiated through a formal work-order.
A plan of daily work, that have to be done to remain cleanliness of each area.
Слайд 19Group task!
?
Duty roster
Describe area of responsibility, working place, reporting and duty
roster of following:
1) room supervisor, 2) laundry attendant, 3) assistant executive housekeeper.
1) room supervisor, 2) laundry attendant, 3) assistant executive housekeeper.
1
3
2
Слайд 20?
Introduction
Introduction to Accommodation operations – what is HSK about and influencers.
Russian
Classification system: star rate.
Hotel & HSK org chart, influencers. How to prepare and use SOP.
Organization and areas of responsibility – how to plan the day.
Duty roster – how to plan the staff.
Home task - 48 hours prior to the next lesson!
Hotel & HSK org chart, influencers. How to prepare and use SOP.
Organization and areas of responsibility – how to plan the day.
Duty roster – how to plan the staff.
Home task - 48 hours prior to the next lesson!
Resume
