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The ROI of Learning презентация
Содержание
- 2. Demonstrating the ROI of Learning Welcome +
- 3. A Robust Online Training Library Content
- 4. Britt Andreatta Leadership consultant since 1989 PhD
- 5. Agenda Return on Investment (ROI) Your Context
- 6. Sources Demonstrating the ROI of Learning
- 7. Agenda Return on Investment (ROI) Your Context
- 8. History Peter Drucker “If you can’t
- 9. Donald Kirkpatrick Demonstrating the ROI of Learning Four levels of evaluation
- 10. Donald Kirkpatrick Demonstrating the ROI of Learning
- 11. Jack Phillips Demonstrating the ROI of Learning The Father of ROI
- 12. ROI Demonstrating the ROI of Learning
- 13. The Math Benefit-cost Ratio (BCR) Return on
- 14. Benefit-cost Ratio (BCR) BCR = Program Benefits
- 15. BCR Example $35,000 $20,000 It cost $20,000
- 16. Return on Investment (ROI) ROI = (Program
- 17. ROI Example ROI = ¥35,000-¥20,000 ¥20,000 It
- 18. Time to Payoff Payback = Program
- 19. Payoff Example Payback = ₹20,000 ₹35,000 It
- 20. Overwhelmed? You only need to build a
- 21. Agenda Return on Investment (ROI) Your Context
- 22. Reality Check Is HR/L+D seen as a
- 23. Plenty of Options Cost Output Time Quality
- 24. Hard Data Demonstrating the ROI of Learning
- 25. Plenty of Options Cost Output Time Quality
- 26. Soft Data Demonstrating the ROI of Learning
- 27. Case Study Demonstrating the ROI of
- 28. Case Study Demonstrating the ROI of
- 29. Case Study Demonstrating the ROI of
- 30. Agenda Return on Investment (ROI) Your Context
- 31. Business Cents > Business Sense What problem
- 32. ROI vs. ROE Demonstrating the ROI of Learning
- 33. Measuring Success Identify metrics that matter Use
- 34. Demonstrating the ROI of Learning
- 35. Demonstrating the ROI of Learning
- 36. Increasing X vs. Decreasing Y Demonstrating the
- 37. Activity vs. Results Lead and Lag Measures Demonstrating the ROI of Learning
- 38. Demonstrating the ROI of Learning Lead
- 39. Demonstrating the ROI of Learning Examples
- 40. Demonstrating the ROI of Learning Implement
- 41. Demonstrating the ROI of Learning
- 42. Learning + Performance
- 43. Agenda Return on Investment (ROI) Your Context
- 44. Training + Learning Demonstrating the ROI
- 45. Demonstrating the ROI of Learning
- 46. Benefits of Learning Demonstrating the ROI of
- 47. Motivation Demonstrating the ROI of Learning Autonomy
- 48. Continued Improvement Growth mindset Dr. Carol Dweck
- 49. Demonstrating the ROI of Learning
- 50. Engagement How much people are emotionally connected
- 51. Measuring Engagement Demonstrating the ROI of Learning
- 53. In the US Around the World Demonstrating the ROI of Learning
- 54. Demonstrating the ROI of Learning
- 55. The Power of Engagement Demonstrating the ROI
- 56. Demonstrating the ROI of Learning From “Making the Case for Employee Engagement”
- 57. L+D is a key driver of employee engagement Demonstrating the ROI of Learning
- 58. The Role of L+D Demonstrating the ROI
- 59. Retaining Top Talent Demonstrating the ROI of
- 60. ROI Calculator Demonstrating the ROI of Learning
- 61. How to Maximize the Benefits of Learning Demonstrating the ROI of Learning
- 62. Cultivate Potential Demonstrating the ROI of
- 63. Put Learners First Demonstrating the ROI of
- 64. Be a Learning Guide Demonstrating the
- 65. Agenda Return on Investment (ROI) Your Context
- 66. ROI Methodology Demonstrating the ROI of Learning
- 67. Jack Phillips ROI Demonstrating the ROI
- 68. Demonstrating the ROI of Learning V Model
- 69. The ROI Process Methodology Demonstrating the ROI of Learning
- 70. Demonstrating the ROI of Learning
- 71. Data Options Demonstrating the ROI of Learning
- 72. Demonstrating the ROI of Learning
- 73. Isolating Effect of Program Pre-test, post-test Control
- 74. Demonstrating the ROI of Learning Learn More About ROI
- 75. Learn More About Learning at lynda.com Instructional
- 76. Demonstrating the ROI of Learning
- 77. Demonstrating the ROI of Learning
- 78. Questions + Answers Demonstrating the ROI of Learning BrittAndreatta.com lynda.com
Слайд 2Demonstrating the ROI of Learning
Welcome + Introduction
April 22, 2015
bsmith@lynda.com
webinars@lynda.com
Brian Smith
Director
Слайд 3A Robust Online Training Library
Content in Business
Leadership, Management, Productivity, Software,
3,400+ courses
Avg. 20 courses released per week
10,000+ hours of learning
Avg. 5 hours released per day
138,000+ videos
Avg. 750 released per week
Demonstrating the ROI of Learning
Слайд 4Britt Andreatta
Leadership consultant since 1989
PhD in Education, Leadership + Organizations
Professor and
lynda.com Member > Author > Director of Learning + Development
Please view my seven courses on lynda.com
Demonstrating the ROI of Learning
Слайд 5Agenda
Return on Investment (ROI)
Your Context
Results That Matter
The Amazing Value of Learning
The
Demonstrating the ROI of Learning
Слайд 7Agenda
Return on Investment (ROI)
Your Context
Results That Matter
The Amazing Value of Learning
The
Demonstrating the ROI of Learning
Слайд 8History
Peter Drucker
“If you can’t measure it,
you can’t manage it.”
Demonstrating
Слайд 12ROI
Demonstrating the ROI of Learning
Did the learners
like the program?
Did the
Did the learners deploy the learning on the job?
Did the learning impact business results?
Did the learning investment payoff?
Jack Phillips
Слайд 13The Math
Benefit-cost Ratio (BCR)
Return on Investment (ROI)
Time to payback
Works with any
Demonstrating the ROI of Learning
Слайд 14Benefit-cost Ratio (BCR)
BCR =
Program Benefits
Program Costs
Economic indicator of accountability for results.
The
Demonstrating the ROI of Learning
(x:y)
Слайд 15BCR Example
$35,000
$20,000
It cost $20,000 to implement new learning program.
The learning resulted
BCR =
= 1.75
1.75:1
Demonstrating the ROI of Learning
For every $1 spent, you received $1.75 in total benefit.
Слайд 16Return on Investment (ROI)
ROI =
(Program Benefit
Minus Program Costs)
Program Costs
Economic
The benefit (return) of an investment is divided by the cost; expressed as percentage.
X 100
Demonstrating the ROI of Learning
%
Слайд 17ROI Example
ROI =
¥35,000-¥20,000
¥20,000
It cost ¥20,000 to implement new learning program.
The learning
X 100
= .75
75%
Demonstrating the ROI of Learning
For every ¥1 spent, you received ¥.75 in net benefit.
Слайд 18Time to Payoff
Payback =
Program Costs
Program Benefits
Economic indicator of accountability for
Estimated time in which a program will break even (time after that is added benefit); expressed in time.
X time unit
Demonstrating the ROI of Learning
Time
Слайд 19Payoff Example
Payback =
₹20,000
₹35,000
It cost ₹20,000 to implement new learning program.
The learning
= .57
6.84 months
Demonstrating the ROI of Learning
The program would pay for itself in 6.84 months.
x 12 = 6.84
Слайд 20Overwhelmed?
You only need to build a compelling case for your context.
Demonstrating
Слайд 21Agenda
Return on Investment (ROI)
Your Context
Results That Matter
The Amazing Value of Learning
The
Demonstrating the ROI of Learning
Слайд 22Reality Check
Is HR/L+D seen as a trusted and valued
business partner?
Do
Are you empowered to take intelligent risks and make decisions?
Are you justifying an upcoming purchase or evaluating one you have already implemented?
Demonstrating the ROI of Learning
Слайд 25Plenty of Options
Cost
Output
Time
Quality
Energy
Demonstrating the ROI of Learning
Service
Creativity
Development
Culture
Слайд 27
Case Study
Demonstrating the ROI of Learning
“lynda.com access
means there is a
BENEFITS
Complements live training
Lets employees quickly find answers to questions
Provides detailed reports that inform future training initiatives
ABOUT DENTSU AEGIS
Denstu Aegis Network helps clients build relationships with consumers through content creation, digital creative execution, market analysis, and much more.
23,000 employees in 110 countries on 5 continents
Слайд 28
Case Study
Demonstrating the ROI of Learning
“I honestly think this hands-on learning
BENEFITS
Supports students in
any major
Provides tools training outside of class
Encourages staff and faculty professional development
ABOUT UCLA
Founded in 1919, UCLA offers 125 undergraduate and graduate degrees in business, engineering, medicine and more.
35,000 students + 31,000 full- and part-time faculty and administrative staff.
Слайд 29
Case Study
Demonstrating the ROI of Learning
“If we’re struggling to
learn something,
BENEFITS
Provides convenient
on-demand solution
Offers cost-effective and current training
Teaches wide range of software, creative, and business skills
Helps employees learn at their own level and pace
ABOUT EPA
Established in 1970, the EPA enforces federal health and environmental laws so that all Americans are safe where they live, learn and work.
17,000 employees located in 10 regional offices across US
Слайд 30Agenda
Return on Investment (ROI)
Your Context
Results That Matter
The Amazing Value of Learning
The
Demonstrating the ROI of Learning
Слайд 31Business Cents > Business Sense
What problem are you solving?
How can progress
Who are the stakeholders?
Who has what expectations?
Demonstrating the ROI of Learning
Слайд 33Measuring Success
Identify metrics that matter
Use data you can get
Increasing vs. Decreasing
Activity
Learning vs. Performance
Demonstrating the ROI of Learning
Слайд 36Increasing X vs. Decreasing Y
Demonstrating the ROI of Learning
From A
To B
by when
Time
From A
Time
To B
by when
Increase productivity or decrease inefficiency?
Increase retention or decrease attrition?
Increase revenue or decrease waste?
Слайд 38Demonstrating the ROI of Learning
Lead vs. Lag Measures
Lead Measure
(activity)
Lag Measure
(results)
measures goal
predictive
lose weight/size
diet + exercise
doing this…
gets that
= LEVERAGE
Слайд 39Demonstrating the ROI of Learning
Examples
Lag Measure
(results)
reduce equipment failure
reduce safety incidents
increase accuracy/efficiency
reduce
increase retention of talent
Lead Measure
(activity)
routine maintenance
compliance with safety regs
time spent practicing
touchpoints with clients
coaching provided
Слайд 40Demonstrating the ROI of Learning
Implement Manager Training
Lag Measure
(results)
Increase retention of talent
Decrease
Lead Measure
(activity)
Regular one-on-ones
Provide coaching
Give autonomy
Support growth
Build cohesive teams
Слайд 43Agenda
Return on Investment (ROI)
Your Context
Results That Matter
The Amazing Value of Learning
The
Demonstrating the ROI of Learning
Слайд 46Benefits of Learning
Demonstrating the ROI of Learning
Active participation
Authentic motivation
Ongoing improvement
Employee engagement
Retention
Слайд 47Motivation
Demonstrating the ROI of Learning
Autonomy
opportunities to be self directed
Mastery
opportunities
Purpose contribute to something meaningful
Слайд 50Engagement
How much people are emotionally connected and committed to their organizations,
Demonstrating the ROI of Learning
Слайд 51Measuring Engagement
Demonstrating the ROI of Learning
I am proud to work for
This company motivates me to go beyond what I would in a similar role elsewhere.
I see myself still working here in 3 years.
I would recommend this company as a great place to work.
I rarely think about looking for a job at another organization.
Слайд 55The Power of Engagement
Demonstrating the ROI of Learning
A disengaged employee costs
Engaged employees are 127% more likely to be A performers than C performers (McLean & Company).
Highly engaged organizations have the potential to decrease employee turnover by 87% (Human Capital Institute).
Слайд 58The Role of L+D
Demonstrating the ROI of Learning
Have data that show
increases in overall employee engagement
increases in employee identification with organization’s values
increase in positive organization culture
Слайд 59Retaining Top Talent
Demonstrating the ROI of Learning
Cost to replace an employee
SHRM’s “Cost of Turnover” Worksheet
Lost productivity (position + others)
Offboarding
Recruiting > hiring > training
Time to previous employee’s performance
Слайд 62Cultivate Potential
Demonstrating the ROI of Learning
Having the capacity to become
Performance =
Potential + Support
Слайд 63Put Learners First
Demonstrating the ROI of Learning
What is their context?
What would
Design to solve their problems and maximize their potential.
Слайд 65Agenda
Return on Investment (ROI)
Your Context
Results That Matter
The Amazing Value of Learning
The
Demonstrating the ROI of Learning
Слайд 66ROI Methodology
Demonstrating the ROI of Learning
Five Levels of Evaluation
V Model for
Process Model to Analyze Impact
Data Collection
Слайд 67Jack Phillips
ROI
Demonstrating the ROI of Learning
Did the learners
like the program?
Did
Did the learners deploy the learning on the job?
Did the learning impact business results?
Did the learning investment payoff?
Слайд 71Data Options
Demonstrating the ROI of Learning
Hard/soft data
Surveys/questionnaires
Tests
Observation
Interviews
Focus groups
Performance Records
Слайд 73Isolating Effect of Program
Pre-test, post-test
Control group
Trend analysis
Use of expert studies/data
Estimation of
Participants
Supervisors
Leadership
Demonstrating the ROI of Learning
Слайд 75Learn More About Learning at lynda.com
Instructional Design Essentials series:
The Neuroscience of
Flipping the Classroom with Aaron Quigley
Models of Instructional Design with Shea Hanson
Needs Analysis with Jeff Toister
Running a Profitable Business with Jim Stice
Finance Fundamentals with Jim and Kay Stice
Demonstrating the ROI of Learning
