25 KPIs Every Manager Needs To Know

Слайд 1

Слайд 2Key performance indicators (KPIs) should be the vital navigation instruments used

by managers to understand whether their business is on a successful voyage or whether it is veering off the prosperous path.

Слайд 3The problem is that most managers are struggling to understand and

identify the vital few management metrics and instead collect and report a vast amount of everything that is easy to measure.

Слайд 4Based on many years of helping companies across the world select

and use KPIs, I have picked my top 25. Published in my latest Financial Times book:

25 Need-to-Know Key Performance Indicators

Слайд 5I have picked the ones that should be relevant to most

companies. But remember, these are KPIs you need to know, not use!
Only use the ones that are relevant to your business strategy and make sure not to miss out the industry specific ones for you (you won’t find those in any generic list).

Слайд 6I have organized my top 25 KPIs into the following four

business areas:

Measuring and understanding your customers
Measuring and understanding your financial performance
Measuring and understanding your internal processes
Measuring and understanding your employees

Слайд 7Part 1
Measuring and Understanding Your Customers
© 2014 Bernard Marr, Advanced

Слайд 81.
Net promoter score (NPS) -How likely is it that a

customer will recommend your business to a friend?

Слайд 92.
Customer profitability score - How much profit do individual customers bring

your business, after deducting the costs of attracting and keeping them happy with advertising, customer services etc?

Слайд 103.
Customer retention rate -How many of your customers are going

to come back for more? And how loyal are they to your brand, organization or service?

Слайд 114.
Conversion rate -
How well do you translate enquiries, sales calls

and web page views into paying customers?

Слайд 125.
Relative market share -
How big your slice of the pie

is, compared to your competitors in the same market.

Слайд 13Part 2
Measuring and understanding your financial performance
© 2014 Bernard Marr,

Слайд 146.
Revenue growth rate -
The rate at which you are increasing

your company’s income.

Слайд 157.
Net profit –
Income minus expenses – the bottom line, but

certainly not the only metric you need to worry about!

Слайд 168.
Net profit margin -
The percentage of your revenue which is

net profit.

Слайд 179.
Gross profit margin -
The percentage of your revenue which is

gross profit (the profit generated for each dollar of sales).

Слайд 1810.
Operating profit margin - Operating income divided by revenue – another

measure of a company’s profitability.

Слайд 1911.
Return on investment (ROI) The revenue generated by investing money

into an aspect of a company’s operations, in relation the cost of that investment.

Слайд 2012.
Cash conversion cycle (CCC) - How long does it take for

money invested in the business (for stock etc) to come back to the company in the form of increased revenue.

Слайд 21Part 3
Measuring and understanding your internal processes
© 2014 Bernard Marr,

Слайд 2213.
Capacity utilisation rate (CUR) -
Are you meeting your potential in

terms of amount of work you can carry out, with the resources you have available?

Слайд 2314.
Project schedule variance (PSV) -
Are your projects reaching completion on

time?

Слайд 2415.
Project cost variance (PCV) -
Are your projects coming in without going

over budget?

Слайд 2516.
Earned value (EV) metric - Value generated by your company’s ongoing

projects.

Слайд 2617.
Order fulfilment cycle time (OFCT) -
The time that it takes

from a customer placing an order, to the product or service being delivered.

Слайд 2718.
Delivery in full, on time (DIFOT) rate -
Customer orders filled

in full, and on time, compared to total number of customer orders.

Слайд 2819.
Quality index -
Is the quality of your goods or services

as high as your customers are expecting?

Слайд 2920.
Process downtime level - How much time is wasted due to

downtime, technical breakdown or staff sickness.

Слайд 3121.
Staff advocacy score –
How likely are your staff to recommend

you as a company to work for?

Слайд 3222.
Employee engagement level -
How does your employee’s behaviour contribute to

the business’s overall goals?

Слайд 3323.
Absenteeism Bradford factor -
How much is unauthorized staff absence costing

your business?

Слайд 3424.
Human capital value added (HCVA) -
The financial value added to

the business by individual members of staff.

Слайд 3525.
360-degree feedback score How staff rate each other – as

well as themselves.

Слайд 36
Find out more and order the book here:
25 Need-To-Know Key Performance

Indicators

reserved.

Слайд 40About
This overview was put together by
Bernard Marr,
Founder and CEO

of the Advanced Performance Institute.

Bernard Mar is a bestselling business author, keynote speaker, strategic performance consultant, and analytics, KPI & Big Data guru. He helps companies with their KPIs and trains teams to better develop and use KPIs.

Read Bernard’s blogs:

LinkedIn Influencer Blog

Connect with Bernard on:

LinkedIn

Twitter

Advanced Performance Institute

25 KPIs Every Manager Needs To Know презентация

Содержание

Слайд 1

Слайд 2Key performance indicators (KPIs) should be the vital navigation instruments used

Слайд 3The problem is that most managers are struggling to understand and

Слайд 4Based on many years of helping companies across the world select

Слайд 5I have picked the ones that should be relevant to most

Слайд 6I have organized my top 25 KPIs into the following four

Слайд 7Part 1 Measuring and Understanding Your Customers© 2014 Bernard Marr, Advanced

Слайд 81. Net promoter score (NPS) -How likely is it that a

Слайд 92. Customer profitability score - How much profit do individual customers bring

Слайд 103. Customer retention rate -How many of your customers are going

Слайд 114. Conversion rate -How well do you translate enquiries, sales calls

Слайд 125. Relative market share - How big your slice of the pie

Слайд 13Part 2 Measuring and understanding your financial performance© 2014 Bernard Marr,

Слайд 146. Revenue growth rate - The rate at which you are increasing

Слайд 157. Net profit –Income minus expenses – the bottom line, but

Слайд 168. Net profit margin - The percentage of your revenue which is

Слайд 179. Gross profit margin - The percentage of your revenue which is

Слайд 1810. Operating profit margin - Operating income divided by revenue – another

Слайд 1911. Return on investment (ROI) The revenue generated by investing money

Слайд 2012. Cash conversion cycle (CCC) - How long does it take for

Слайд 21Part 3 Measuring and understanding your internal processes© 2014 Bernard Marr,

Слайд 2213. Capacity utilisation rate (CUR) - Are you meeting your potential in

Слайд 2314. Project schedule variance (PSV) - Are your projects reaching completion on

Слайд 2415. Project cost variance (PCV) - Are your projects coming in without going

Слайд 2516. Earned value (EV) metric - Value generated by your company’s ongoing

Слайд 2617. Order fulfilment cycle time (OFCT) - The time that it takes

Слайд 2718. Delivery in full, on time (DIFOT) rate - Customer orders filled

Слайд 2819. Quality index - Is the quality of your goods or services

Слайд 2920. Process downtime level - How much time is wasted due to

Слайд 30Part 4 Measuring and understanding your employees © 2014 Bernard Marr, Advanced

Слайд 3121. Staff advocacy score –How likely are your staff to recommend

Слайд 3222. Employee engagement level - How does your employee’s behaviour contribute to

Слайд 3323. Absenteeism Bradford factor - How much is unauthorized staff absence costing

Слайд 3424. Human capital value added (HCVA) - The financial value added to

Слайд 3525. 360-degree feedback score How staff rate each other – as

Слайд 36Find out more and order the book here:25 Need-To-Know Key Performance

Слайд 37© 2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights

Слайд 38© 2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights

Слайд 39Order Options:Amazon USAmazon UKBarnes & NoblePearson© 2014 Bernard Marr, Advanced Performance

Слайд 40AboutThis overview was put together by Bernard Marr, Founder and CEO

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