Lean LaunchPad Workshop:Defining an Analytics Strategy презентация

Why Are Analytics Important? Failure to define an analytics strategy can be a fatal error for a startup in 2015. Analytics has changed the landscape A great analytics strategy is

Слайд 1Lean LaunchPad Workshop: Defining an Analytics Strategy
Ryan Jung
Haas MBA 2014
ryan_jung@haas.berkeley.edu


Слайд 2Why Are Analytics Important?
Failure to define an analytics strategy can be

a fatal error for a startup in 2015.

Analytics has changed the landscape

A great analytics strategy is tightly integrated with the overall business strategy


Слайд 3Why You Need an Analytics Strategy
Learn faster by creating feedback loops
More

clarity based on behavior
Consensus on future action

There exists a host of tools to help you with these objectives.


Слайд 4History of Analytics
1990s – Web counters
2000s – Click Analytics and SEO
2010s

– Behavioral and Predictive Analytics

Слайд 5Keys to a Great Analytics Strategy
Tightly integrated with overall business strategy


Iterative process
Measurable set of hypotheses, results, and revisions

Слайд 6The Modern Data-Driven Lean Startup
Goal is to optimize a set of

business objectives in a logical progression leveraging quantitative and qualitative facts in order to delight customers in a scalable, repeatable fashion

Слайд 7


Most Important Reports
Segmentation (Cohorting)
Retention
Funnels
Revenue Tracking
Marketing Campaign Effectiveness
Path Analysis
Notifications


Слайд 8Segmentation / Cohorting
What segments are getting what value out of your

product?

Слайд 9Value Proposition / Customer Segment
Who is our customer?
What problem are we

really solving for them?

Will they buy from us?

How do we reach them?


Слайд 10Segmentation Example
Look at aggregated events and then segment by properties
See who

is doing particular actions and identify trends
Want to segment as far as possible
Point you to needs and how your product adds value

Google Analytics


Слайд 11Retention
Who gets the most value out of your solution?


Слайд 12How Churn affects LTV
Lifetime Value
Monthly Churn
Source: David Skok Matrix Partners


Слайд 13Thinking Through Retention
Get –> Keep –> Grow = Activation –> Retention

–> Engagement

Understanding key features

Understanding core users and testing their needs

Identifying most effective channels


Слайд 14Retention Reports
Mixpanel


Слайд 15BIG IDEA: LTV drives CAC which drives channel selection
Increasing Sales Complexity
Log(Acquisition Cost)

CAC

< LTV

Слайд 16Funnels
How are users interacting with your solution?


Слайд 17Sales Funnels
Where are we losing customers?
How do we know if we

are doing well or not well in sales?

How can we do better?

Core Idea: Track conversion rates between levels of funnel to see where “leakage” occurs and create strategies to minimize this loss.

Is my marketing spend being used efficiently?


Слайд 18Funnel Reports
Localytics


Слайд 19Funnel Reports
KISSMetrics


Слайд 20Tying funnels to revenues
Revenue = installs x [signups / installs] x

[purchases / signups ] x [revenue / purchase]

The main point here is that you can break revenue into measureable components
Tie how you earn revenue to what you measure
Then understand where you are doing well and not well
Then use your analytics solution to design tests to figure out how to drive more lifetime value

Mathematically:


Слайд 21Pitfalls to Avoid


Слайд 22Summary
You need to be thinking about analytics because your competition probably

already is
Analytics is evolving, so keeping up is imperative
Analytics needs to be tied to your overall business strategy, should be hypothesis-driven, and is an iterative process

Слайд 23Case Studies


Слайд 24Airbnb
Challenge: Initially wanted to optimize booking flow
Allowed them to identify to

distinct classes of users
Can better target users and their needs

More info: https://mixpanel.com/case-study/airbnb/


Слайд 25Khan Academy
Challenge: increase engagement and the rate at which people learn
Used

funnels to optimize search and registration processes
Start with a definition for “user engagement”

More info: https://mixpanel.com/case-study/khanacademy/


Слайд 26Jawbone
Challenge: Assess the viability of Jawbone UP
Used Segmentation reporting to better

understand their users
Helps to build customer archetypes
Faster iterations and faster time to product-market fit

More info: https://mixpanel.com/case-study/jawbone/


Слайд 27


Cohort analysis
Renewal and upsell rates
Return on marketing investment


Слайд 28Note: Excludes inorganic growth.
2011
2010
2009
2008
2007
2006
Highly Loyal Customers


Слайд 292006
2008 Cohort
2009 Cohort
2010 Cohort
2011 Cohort
2011
2010
2009
2008
2007
Highly Loyal Customers
Note: Excludes inorganic growth.
2007

Cohort

Earlier Cohorts






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