FE exchange program India презентация

Service Organization RCIS region See tutorial regarding confidentiality disclosures. FE exchange program | Akentyev 2015

Слайд 1Akentyev Roman
FE engineer (MRI)
Russian Federation, Moscow
FE exchange program India, October-November 2015


Слайд 2Service Organization RCIS region
See tutorial regarding confidentiality disclosures.
FE exchange program |

Akentyev 2015

Слайд 3Russian Federation
FE exchange program | Akentyev 2015
Central region
33 engineers (11 MR)


1 warehouse

West region
26 engineers (8 MR)

East region
22 engineers
(5 MR, 2 multimod. MR )


Слайд 4FE exchange program | Akentyev 2015


Слайд 5Features in service practice
RUSSIA
Coordinators department (call center): coordinate FE schedule beforehand

(PM, part replacement), communicate with customer.
FE do installation procedures (unpacking, positioning (except a magnet), cabling).
Provide air conditioning system for magnet and equipment room (by vendor).
FE write a message to all Russia MR FE after visiting a site.



INDIA
Monthly meeting with manager, FE have access to operational metrics.
Primary FE for a site. FE organize site visiting and communicate with customer.
Power problem (short-term shutdown)
Telephone call to manager from customer. Provide service 24/7.
Magnet Monitor on the operator room.
Pressure set to 2 psi for some magnet.

FE exchange program | Akentyev 2015


Слайд 6Ways to improve India Service
FE exchange program | Akentyev 2015
Create the

possibility of using LogBook in the site.
Use iPad (or other mobile devices) to debrief job and enter data to eGIB.
Use a hoist kit for replacement heavy part and uniform for working with cryogenic system and during installations.
Stickers can be placed on the compressor (with absorber replacement date).
Regulate a temperature in the magnet room (comfort for a patient).
Safety UPS batteries.
MRU power.
Subject e-mail messages with identifications.
Uniforms for FE (shirt, t-shirt or polo with GE logo).
Work/life balance: Customer provide a time during midday for PM. Special FE for emergency call during weekend/night time (FE schedule).




Слайд 7Ways to improve India Service
FE exchange program | Akentyev 2015
Create the

possibility of using LogBook in the site.


It contains:
- FE report;
- Customer remarks;
- Useful calibration parameters;
- List of parts installed on the system.



Слайд 8Log book
It contains:
- FE report;
- Customer remarks;
- Useful calibration parameters;
- List

of parts installed on the system.


FE exchange program | Akentyev 2015



Слайд 9Ways to improve India Service
FE exchange program | Akentyev 2015
Create the

possibility of using LogBook in the site.
Use iPad (or other mobile devices) to debrief job and enter data to eGIB.
Use a hoist kit for replacement heavy part and uniform for working with cryogenic system and during installations.
Stickers can be placed on the compressor (with absorber replacement date).
Regulate a temperature in the magnet room (comfort for a patient).
Safety UPS batteries.
MRU power.
Subject e-mail messages with identifications.
Work/life balance: Customer provide a time during midday for PM. Special FE for emergency call during weekend/night time (FE schedule).
Uniforms for FE (shirt, t-shirt or polo with GE logo).



Слайд 10Ways to improve India Service
FE exchange program | Akentyev 2015
Create the

possibility of using LogBook in the site.
Use iPad (or other mobile devices) to debrief job and enter data to eGIB.
Use a hoist kit for replacement heavy part and uniform for working with cryogenic system and during installations.
Stickers can be placed on the compressor (with absorber replacement date).



Stickers on the compressor (with absorber replacement date). Help to understand the requirement of replacement.
5264644 - absorber FRU part


Слайд 11Ways to improve India Service
FE exchange program | Akentyev 2015
Create the

possibility of using LogBook in the site.
Use iPad (or other mobile devices) to debrief job and enter data to eGIB.
Use a hoist kit for replacement heavy part and uniform for working with cryogenic system and during installations.
Stickers can be placed on the compressor (with absorber replacement date).
Regulate a temperature in the magnet room (comfort for a patient).
Safety UPS batteries.
MRU power.
Subject e-mail messages with identifications.
Work/life balance: Customer provide a time during midday for PM. Special FE for emergency call during weekend/night time (FE schedule).
Uniforms for FE (shirt, t-shirt or polo with GE logo).



Слайд 12UPS battery safety
Unintentional touching electrodes can occur a serious injury.
FE exchange

program | Akentyev 2015

It is safety to use battery cabinet with additional air cooling (if required), lock and warning signs.



Слайд 13Ways to improve India Service
FE exchange program | Akentyev 2015
Create the

possibility of using LogBook in the site.
Use iPad (or other mobile devices) to debrief job and enter data to eGIB.
Use a hoist kit for replacement heavy part and uniform for working with cryogenic system and during installations.
Stickers can be placed on the compressor (with absorber replacement date).
Regulate a temperature in the magnet room (comfort for a patient).
Safety UPS batteries.
MRU power.
Subject e-mail messages with identifications.
Work/life balance: Customer provide a time during midday for PM. Special FE for emergency call during weekend/night time (FE schedule).
Uniforms for FE (shirt, t-shirt or polo with GE logo).



Слайд 14Ways to improve India Service
FE exchange program | Akentyev 2015
Create the

possibility of using LogBook in the site.
Use iPad (or other mobile devices) to debrief job and enter data to eGIB.
Use a hoist kit for replacement heavy part and uniform for working with cryogenic system and during installations.
Stickers can be placed on the compressor (with absorber replacement date).
Regulate a temperature in the magnet room (comfort for a patient).
Safety UPS batteries.
MRU power.




Power for MRU should always be present (for safety reason).


Слайд 15Ways to improve India Service
FE exchange program | Akentyev 2015
Create the

possibility of using LogBook in the site.
Use iPad (or other mobile devices) to debrief job and enter data to eGIB.
Use a hoist kit for replacement heavy part and uniform for working with cryogenic system and during installations.
Stickers can be placed on the compressor (with absorber replacement date).
Regulate a temperature in the magnet room (comfort for a patient).
Safety UPS batteries.
MRU power.
Subject e-mail messages with identifications.
Work/life balance: Customer provide a time during midday for PM. Special FE for emergency call during weekend/night time (FE schedule).
Uniforms for FE (shirt, t-shirt or polo with GE logo).




Слайд 16Ways to improve India Service
FE exchange program | Akentyev 2015
Create the

possibility of using LogBook in the site.
Use iPad (or other mobile devices) to debrief job and enter data to eGIB.
Use a hoist kit for replacement heavy part and uniform for working with cryogenic system and during installations.
Stickers can be placed on the compressor (with absorber replacement date).
Regulate a temperature in the magnet room (comfort for a patient).
Safety UPS batteries.
MRU power.
Subject e-mail messages with identifications.



Create a rule for FE to write a subject e-mail message. For example:
System ID_HospitalName_SystemModel_Topic
It will help to find a letter in a history and track problems in outlook program.


Слайд 17Ways to improve India Service
FE exchange program | Akentyev 2015
Create the

possibility of using LogBook in the site.
Use iPad (or other mobile devices) to debrief job and enter data to eGIB.
Use a hoist kit for replacement heavy part and uniform for working with cryogenic system and during installations.
Stickers can be placed on the compressor (with absorber replacement date).
Regulate a temperature in the magnet room (comfort for a patient).
Safety UPS batteries.
MRU power.
Subject e-mail messages with identifications.
Work/life balance: Customer provide a time during midday for PM. Special FE for emergency call during weekend/night time (FE schedule).
Uniforms for FE (shirt, t-shirt or polo with GE logo).




Слайд 18Stickers
Stickers on the compressor (with absorber replacement date). Help to

understand the requirement of replacement.
5264644 - absorber FRU part

MRU power

Power for MRU should always be present (for safety reason).

FE exchange program | Akentyev 2015




Слайд 19Title or Job Number | XX Month 201X
Uniform for FE
Uniform (shirt,

t-shirt, polo with GE logo) can identify GE Field engineers.




Слайд 20Ways to improve Russian Service from India
See tutorial regarding confidentiality disclosures.
Telephone

call to customer without inside connection (every day monitoring cryogen parameters).
Use safety static equipment during repair parts.
SMS notification to FE (during ordering a part).
5 days for closing a job after replacement a part.
Approved GE vendor for cleaning a technical room.
Monthly meeting with manager, FE have access to operational metrics.
Security box for MRU.
Use RF door without spring metal contact.

FE exchange program | Akentyev 2015



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