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Bringing your community into the product development process презентация
Содержание
- 1. Bringing your community into the product development process
- 2. As you grow, organization is the key
- 3. @alexdao Vimeo is a remarkably creative community.
- 4. @alexdao
- 5. @alexdao
- 6. Vimeo 2009 @alexdao
- 7. Vimeo 2014 @alexdao
- 8. How to bring your community into your
- 9. As your company grows, generalists will become specialists. @alexdao →
- 10. Don’t just scale your support. @alexdao
- 11. @alexdao Specialize and organize
- 12. @alexdao Users want
- 13. @alexdao
- 14. Pay attention to feedback! For every user
- 15. Share good vibes, too. @alexdao
- 16. @alexdao Specialize and organize
- 17. @alexdao Usability and beta testing
- 18. @alexdao Testing with your users
- 19. @alexdao A few pointers… Make them comfortable
- 20. When pain points go unaddressed they spread like a virus. @alexdao →
- 21. @alexdao We had a problem.
- 22. @alexdao The Organizer
- 23. In other words… As you grow, specialize
- 24. TATE THE YEOMEN @alexdao THANK YOU!
As you grow, organization is the key to building a product your community loves @alexdao
Слайд 8How to bring your community into your product process:
@alexdao
Specialize and
organize
Share feedback far, wide, and often
Research with your community
Share feedback far, wide, and often
Research with your community
Слайд 11@alexdao
Specialize and organize
Share feedback far, wide, and often
Research
with your community
Слайд 14Pay attention to feedback!
For every user who complains, 26 other users
remain silent.
@alexdao
Source: White House Office of Consumer Affairs
Слайд 16@alexdao
Specialize and organize
Share feedback far, wide, and often
Research
with your community
Слайд 19@alexdao
A few pointers…
Make them comfortable
There are no wrong answers
Avoid leading
questions
Tag team with product and design
Take lots of notes
Tag team with product and design
Take lots of notes
Слайд 23In other words…
As you grow, specialize and organize
Scale feedback with support
Community
Managers are member advocates
Find a format that communicates issues clearly
Respectfully reiterate
Prevention is the best medicine
Find a format that communicates issues clearly
Respectfully reiterate
Prevention is the best medicine
@alexdao
