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Emerge BPO Introduction презентация
Содержание
- 1. Emerge BPO Introduction
- 2. Company Facts Emerge BPO Overview Client Testimonial
- 3. Premier outsourcing company in Guyana PCI Certified
- 4. Taking Care of Business “Clear Connect provides
- 5. Customer Management Account Management Problem Resolution Customer
- 6. Contact Center Strategic Location – Georgetown, Guyana
- 7. English Expertise
- 8. The Basics
- 9. Compelling Proposition
- 10. Key Infrastructure
- 11. Vertical markets include: Retail Telecom Travel &
- 12. Vertical Solutions Emerge BPO offers solutions through out the continuum of the customer experience.
- 13. Emerge BPO – Ideal Partnership
- 14. Brands We Support
- 15. Thank You
Company Facts Emerge BPO Overview Client Testimonial Contact Center The Basics Compelling Proposition Key Infrastructure Vertical Market Solutions Ideal Partnership Clients Contents
Слайд 2Company Facts
Emerge BPO Overview
Client Testimonial
Contact Center
The Basics
Compelling Proposition
Key Infrastructure
Vertical Market
Solutions
Ideal Partnership
Clients
Contents
Слайд 3Premier outsourcing company in Guyana
PCI Certified
Only native English-speaking country in South
or Central America
Scalable workforce and facilities
Highly educated and culturally close to the US
Strategic near-shore location (eastern time zone)
Corporate offices in Florida
Executive team with over 130 years of (combined) call center and BPO experience
Scalable workforce and facilities
Highly educated and culturally close to the US
Strategic near-shore location (eastern time zone)
Corporate offices in Florida
Executive team with over 130 years of (combined) call center and BPO experience
Company Facts
Слайд 4Taking Care of Business
“Clear Connect provides unique solutions to meet our
customer's most challenging business needs. Our near shore solutions deliver exceptional quality at unmatched values, resulting in superior quality and prudent economics.”
Tim McGrath, VP Customer Service
Tim McGrath, VP Customer Service
Слайд 5Customer Management
Account Management
Problem Resolution
Customer Retention
Up sells, Cross Sells, New Orders
Transaction Processing
Inbound
– Catalog, DRTV, Print
Outbound – Sales, After sales, Qualify Leads
Back Office
Email Management
Online Chat
Outbound – Sales, After sales, Qualify Leads
Back Office
Email Management
Online Chat
What we do
Слайд 6Contact Center
Strategic Location – Georgetown, Guyana
Highly-educated, natively English-speaking workforce
Western cultural heritage
with close ties to the US
Close proximity to the US, (2½-hour flight from Miami, 5 hours from New York)
Cost structure that provides our clients with unmatched value
Close proximity to the US, (2½-hour flight from Miami, 5 hours from New York)
Cost structure that provides our clients with unmatched value
Слайд 11Vertical markets include:
Retail
Telecom
Travel & Hospitality
Utilities
Communication & Media
Healthcare
Specialized Industry Programs
Vertical Markets
Слайд 12Vertical Solutions
Emerge BPO offers solutions through out the continuum of the
customer experience.
