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E-Commerce – P2/P3 (Partial). Drawbacks. (Lesson 7) презентация
Содержание
- 1. E-Commerce – P2/P3 (Partial). Drawbacks. (Lesson 7)
- 2. Energiser Activity – Unit 8 e-Commerce (These
- 3. Aims & Objectives Today you will
- 4. Task In Groups: (We will have approx
- 5. The Drawbacks Consumer trust Lack of human
- 6. Task Using the same Groups: Select a
- 7. Consumer Trust Gaining the trust of your
- 8. Lack of Human Contact Lack of human
- 9. Delivery Issues Customer may trade with organisation
- 10. International Legislation Organisations are now increasingly accessing
- 11. Product Description Problems Issues with language and
- 12. Task: Think about what these terms mean?
- 13. Task: Think about what these terms mean?
- 14. Different Spellings
- 15. Security Issues Damaged in transit Stolen Lost Customer information
- 16. Taking it further Taking it further: Write
- 17. Task - Plenary Using the guide on
Energiser Activity – Unit 8 e-Commerce
(These are terms we will use today – Can you find them and do you know what they are?) WORD LIST: Trust Contact Delivery Laws
Слайд 2Energiser Activity – Unit 8 e-Commerce (These are terms we will use
today – Can you find them and do you know what they are?)
WORD LIST:
Trust
Contact
Delivery
Laws
Security
Packaging
Payment
Complaints
Spellings
Слайд 3Aims & Objectives
Today you will learn and carry out:
RECAP (What
did we do last week?)
What benefits of e-Commerce were there? (P2)
Todays Lesson (Drawbacks) P2 & P3 (partial)
Define the term drawback P2 & P3 (partial)
List drawbacks to e-Commerce P2 & P3 (partial)
Individually define each drawback. P2 & P3 (partial)
Taking it further (Extension Activity):
How does each drawback impact Groceries 4 U?
Todays Lesson (Drawbacks) P2 & P3 (partial)
Define the term drawback P2 & P3 (partial)
List drawbacks to e-Commerce P2 & P3 (partial)
Individually define each drawback. P2 & P3 (partial)
Taking it further (Extension Activity):
How does each drawback impact Groceries 4 U?
Слайд 4Task
In Groups: (We will have approx 6 groups)
How many drawbacks can
you identify to a company introducing e-Commerce?
This will be a paper based activity. I do not want you cheating by using the internet to find your answers!!!
Слайд 5The Drawbacks
Consumer trust
Lack of human contact
Delivery issues
International legislation
Product description problems
Security issues
Слайд 6Task
Using the same Groups:
Select a drawback using the whiteboard activity
How would
the drawback your group has selected impact Groceries 4 U?
Prepare to feedback your answer to the group
Prepare to feedback your answer to the group
Слайд 7Consumer Trust
Gaining the trust of your customers is paramount (especially if
you don’t have the potential for face-to-face contact)
How do companies respond to complaints?
Will goods actually ever arrive?
Will my payment details be secure?
To earn trust, companies must:
Deliver on time, keep prices low, deal with queries quickly and effectively, handling complaints
How do companies respond to complaints?
Will goods actually ever arrive?
Will my payment details be secure?
To earn trust, companies must:
Deliver on time, keep prices low, deal with queries quickly and effectively, handling complaints
Слайд 8Lack of Human Contact
Lack of human contact
Suppliers and customers feel remote
Sole
trader may not have contact with outside world (other than through post or email)
What are the implications of this?
Online trader is reliant on themselves (very stressful)
Individuals may feel socially isolated
What are the implications of this?
Online trader is reliant on themselves (very stressful)
Individuals may feel socially isolated
Слайд 9Delivery Issues
Customer may trade with organisation in different countries
Involves greater costs
in getting good to customers
Country specific regulation about delivery packaging
What are the options available?
Absorb the costs & reduce profits
Add costs of delivery/packaging to goods & risk the sale
Send goods in standard packaging & breaking law
Country specific regulation about delivery packaging
What are the options available?
Absorb the costs & reduce profits
Add costs of delivery/packaging to goods & risk the sale
Send goods in standard packaging & breaking law
Слайд 10International Legislation
Organisations are now increasingly accessing global market
As a result they
have to be aware of a growing number of laws
The ISO (International Organisation of Standardisation) was formed to ensure that issues such as legally defined safety standards, product standards are set, adhered to & policed
The ISO (International Organisation of Standardisation) was formed to ensure that issues such as legally defined safety standards, product standards are set, adhered to & policed
Слайд 11Product Description Problems
Issues with language and understanding
When sentences are transferred from
one language to another, something can be lost in the translation
In some countries the same words can be spelled differently, but mean the same thing
In some countries the same words can be spelled differently, but mean the same thing
Слайд 12Task: Think about what these terms mean?
AC
Alternating Current (UK)
Air Conditioning (USA)
Chips
Sliced
& fried potatoes (UK)
Crisps (USA)
ER
Elizabeth II (UK)
Emergency Room (USA)
Holiday
Time taken away from normal routine (UK)
Public festival (Christmas/Thanksgiving) (USA)
Crisps (USA)
ER
Elizabeth II (UK)
Emergency Room (USA)
Holiday
Time taken away from normal routine (UK)
Public festival (Christmas/Thanksgiving) (USA)
Слайд 13Task: Think about what these terms mean?
NHS
The National Health Service (UK)
National
Historic Site (USA)
Pants
Underwear (UK)
Trousers (USA)
Subway
Pedestrian Underpass (UK)
Underground Rail Network (USA)
The tube
Underground Rail Network (UK)
Television (USA)
Pants
Underwear (UK)
Trousers (USA)
Subway
Pedestrian Underpass (UK)
Underground Rail Network (USA)
The tube
Underground Rail Network (UK)
Television (USA)
Слайд 16Taking it further
Taking it further:
Write a brief report on the below.
How
does each drawback impact Groceries 4 U?
Слайд 17Task - Plenary
Using the guide on the Whiteboard think about todays
lesson and think of the following:
What did you understand today?
What were you not sure about?
What do you want extra help on?
What did you understand today?
What were you not sure about?
What do you want extra help on?
