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TOYOTA TORRANCE, CA MARCH 25 2014 JENN LIM CEO & CHIEF HAPPINESS OFFICER презентация
Содержание
- 1. TOYOTA TORRANCE, CA MARCH 25 2014 JENN LIM CEO & CHIEF HAPPINESS OFFICER
- 3. TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE ?
- 4. WHAT IS YOUR GOAL IN LIFE?
- 5. “WHEN I GET _____, I’LL BE HAPPY”
- 6. REFLECTION HOW DID I GET HERE ? WHY AM I SO PASSIONATE ABOUT HAPPINESS?
- 7. OH @#$%
- 8. CAN COMPANIES REALLY BE SUCCESFUL WITH HAPPINESS AS A BUSINESS MODEL?
- 10. “A WOMAN’S DREAM CLOSET…” ZAPPOS KENTUCKY WAREHOUSE
- 11. EXPECTATIONS EXPERIENCE EMOTIONS STORIES CULTURE PERSONAL EMOTIONAL CONNECTION
- 12. CULTURE #1 PRIORITY?
- 13. RESEARCH SHOWS WHAT MAKES LONG-TERM
- 14. HOW IS CULTURE #1 PRIORITY? HIRING
- 15. THE CULTURE BOOK THE CULTURE BOOK
- 16. THE CULTURE BOOK WHAT IS IT?
- 17. EVER WONDER IF ANYONE READS CORE
- 18. CORE VALUES AT ZAPPOS Deliver
- 19. CULTURE AND CUSTOMER SERVICE $2B* COMPANY
- 20. BEST WORKPLACES VS. S&P 500
- 22. AN EXPERIMENT IN HAPPINESS AS A
- 23. 1. COMMITMENT DO
- 24. 2. DEFINE YOUR CORE VALUES
- 25. 3. COMMIT TO TRANSPARENCY BE
- 26. 4. VISION
- 27. 5. BUILD MEANINGFUL RELATIONSHIPS IT’S
- 28. 6. BUILD THE RIGHT TEAM
- 29. SOME FRAMEWORKS LEARNED ALONG THE
- 30. SOME FRAMEWORKS LEARNED ALONG THE WAY…
- 31. HAPPINESS FRAMEWORK 1 LEVERS OF HAPPINESS
- 34. IF RESEARCH SHOWS
- 35. FIRST… THERE WAS A BOOK
- 36. 550,000+ COPIES SOLD 20 LANGUAGES/COUNTRIES 2010
- 37. I CAN BE A CMP!
- 39. THEN, THE BUS TOUR…
- 48. WE HEARD FROM AROUND THE WORLD UNIFIED
- 49. NOW…THE MOVEMENT TO SPREAD AND INSPIRE HAPPINESS
- 50. HOW?
- 51. HAPPIER COMMUNITIES REVITALIZING DOWNTOWN VEGAS
- 52. HAPPIER COMPANIES
- 53. HOW? ONE PCC AT A
- 54. TIPPING POINT OF HAPPINESS
- 57. HOW CAN WE HELP?
- 58. BE TRUE TO OUR WEIRD SELVES
- 59. THEN DO.
TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE ?
Слайд 5“WHEN I GET _____, I’LL BE HAPPY”
“WHEN I ACHIEVE _____, I’LL
BE HAPPY”
LOTTERY WINNERS
TERMINALLY INJURED OR DISABLED
LOTTERY WINNERS
TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.
YET WE’RE SUPERBAD AT PREDICTING
WHAT CAN SUSTAIN IT.
Слайд 14HOW IS CULTURE
#1 PRIORITY?
HIRING FOR CULTURE
5 WEEKS OF TRAINING
$4000 OFFER
TO QUIT
ZAPPOS CULTURE BOOK
ZAPPOS CULTURE BOOK
Слайд 16
THE CULTURE BOOK
WHAT IS IT?
COMPLETELY UNEDITED
EXCEPT FOR TYPOS AND SPELLING
SNAPSHOT
OF CULTURE EVERY YEAR – WHAT’S GOOD, WHAT DO WE NEED TO IMPROVE
STARTED AS CULTURE BOOK, NOW THE BRAND BOOK TOO
JAPAN AND BRAZIL LOVE ZAPPOS EVEN THOUGH ZAPPOS DOESN’T SHIP THERE
FOR A COPY, JUST EMAIL ME JENN@DELIVERINGHAPPINESS.COM
STARTED AS CULTURE BOOK, NOW THE BRAND BOOK TOO
JAPAN AND BRAZIL LOVE ZAPPOS EVEN THOUGH ZAPPOS DOESN’T SHIP THERE
FOR A COPY, JUST EMAIL ME JENN@DELIVERINGHAPPINESS.COM
Слайд 18
CORE VALUES AT ZAPPOS
Deliver WOW Through Service
Embrace and Drive
Change
Create Fun and a Little Weirdness
Be Adventurous, Creative, and Open-Minded
Pursue Growth and Learning
Build Open and Honest Relationships With Communication
Build a Positive Team and Family Spirit
Do More with Less
Be Passionate and Determined
Be Humble
Create Fun and a Little Weirdness
Be Adventurous, Creative, and Open-Minded
Pursue Growth and Learning
Build Open and Honest Relationships With Communication
Build a Positive Team and Family Spirit
Do More with Less
Be Passionate and Determined
Be Humble
Слайд 19
CULTURE AND CUSTOMER SERVICE
$2B* COMPANY
1999 – TODAY
NOV ‘09 AMAZON ACQUIRES
ZAPPOS
$1.2 BILLION**
*GROSS MERCHANDISE SALES
**SHARE VALUE AT THE TIME OF CLOSING
$1.2 BILLION**
*GROSS MERCHANDISE SALES
**SHARE VALUE AT THE TIME OF CLOSING
Слайд 22AN EXPERIMENT IN
HAPPINESS AS A
BUSINESS MODEL
LESSONS LEARNED:
COMMITMENT
CORE VALUES
TRANSPARENCY
VISION
RELATIONSHIPS
THE
RIGHT TEAM
AND CAN THEY BE
APPLIED TO YOU?
AND CAN THEY BE
APPLIED TO YOU?
HOW
?
Слайд 231. COMMITMENT
DO YOU WANT TO BUILD A LONG-TERM, SUSTAINABLE BRAND?
ARE YOU
WILLING TO COMMIT FINANCES, RESOURCES, AND TIME TO IT?
HOW LONG WILL IT BE A PRIORITY?
HOW LONG WILL IT BE A PRIORITY?
Слайд 242. DEFINE YOUR CORE VALUES
IT’S HARD.
START EARLY.
WHAT ARE YOUR
- COMPANY’S
- PERSONAL
CORE VALUES?
DO THEY ALIGN?
Слайд 253. COMMIT TO TRANSPARENCY
BE REAL. BE YOURSELF.
WHEN PEOPLE ARE, THERE’S LESS
TO FEAR.
(WHILE SAVING TIME, EFFORT AND ANXIETY)
WORK | LIFE INTEGRATION
(WHILE SAVING TIME, EFFORT AND ANXIETY)
WORK | LIFE INTEGRATION
EXAMPLES:
VENDOR EXTRANET
TWITTER.ZAPPOS.COM
“ASK ANYTHING”
TOURS & MEDIA VISITS
ZAPPOS INSIGHTS
Слайд 275. BUILD MEANINGFUL
RELATIONSHIPS
IT’S NOT ABOUT NETWORKING.
IT’S ABOUT
CONNECTEDNESS.
IF YOU’RE
INTERESTED, YOU DON’T HAVE TO TRY TO BE INTERESTING.
“IF THE PERSON YOU’RE TALKING TO ISN’T LISTENING, BE PATIENT. MAYBE HE HAS A SMALL PIECE OF FLUFF IN HIS EAR.”
-
Слайд 29
SOME FRAMEWORKS
LEARNED ALONG THE WAY…
WHAT DOES THE
SCIENCE OF HAPPINESS
HAVE
TO TELL US?
SOME DATA AND FRAMEWORKS
LEARNED ALONG THE WAY…
Слайд 30SOME FRAMEWORKS
LEARNED ALONG THE WAY…
TOP 5 I WISH’ES IN LIFE
-
BRONNIE WARE
TOP 5 REGRETS OF DYING
TOP 5 REGRETS OF DYING
…THE COURAGE TO EXPRESS MY FEELINGS.
…LET MYSELF BE HAPPIER
…NOT WORKED
SO HARD
…STAYED IN TOUCH WITH FRIENDS
…THE COURAGE TO LIVE TRUE TO MYSELF, NOT THE LIFE OF WHAT OTHERS EXPECTED
I WISH
I HAD…
#1
Слайд 34
IF RESEARCH SHOWS
VISION
MEANING
HIGHER PURPOSE
LEADS TO HAPPINESS…
HOW DOES THAT APPLY TO
YOU AND YOUR COMPANY?
Слайд 36550,000+ COPIES SOLD
20 LANGUAGES/COUNTRIES
2010 BEST OF LISTS
NPR MARKETPLACE
INC. MAGAZINE
NEW YORK POST
READWRITEWEB
AMAZON
CUSTOMER FAVORITE
#1 BESTSELLER LISTS
NYTIMES
WSJ
AMAZON
BARNES & NOBLE
BORDERS
#1 BESTSELLER LISTS
NYTIMES
WSJ
AMAZON
BARNES & NOBLE
BORDERS
WHOA.
Слайд 48WE HEARD FROM AROUND THE WORLD
UNIFIED
BY THE SAME
VISION
NO MATTER WHAT
BACKGROUND
CULTURE
IDEAS
JOB
HAPPINESS
Слайд 49NOW…THE MOVEMENT
TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD
SCIENTIFIC SENSE
BUSINESS SENSE
HUMAN
SENSE
Слайд 57
HOW CAN WE HELP?
FOR:
QUESTIONS
CULTURE BOOK
COPY OF THE PRESENTATION
JENN@DELIVERINGHAPPINESS.COM
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER
| @DHMOVEMENT | @DHMOVEMENTCEO
Слайд 58
BE TRUE TO OUR WEIRD SELVES
LIVE OUR VALUES, PASSIONS AND PURPOSE
PRIORITIZE
FOR LASTING, SUSTAINABLE HAPPINESS
IMAGINE…
