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The Value of Tribal Knowledge and Strategies to Increase Adoption презентация
Содержание
- 1. The Value of Tribal Knowledge and Strategies to Increase Adoption
- 2. The world has become a giant
- 3. Faster responses Personalized service Better experiences Your customers expect more.
- 4. Yet, we continue to work
- 6. Today I Learned Assess my organization’s social
- 7. My name is… Challenging the status quo
- 8. You’ll love the way we work. Together. User Experience Business Strategy Technology Architecture
- 9. Share is the new save
- 10. Social Maturity Crawl. Walk. Run.
- 11. Evolution of
- 13. Work like a network?
- 14. Don’t over think social
- 15. Diffusion of “Social” Innovations
- 16. Maturity Model
- 17. How does your organization rank?
- 18. The point is to extract learning FROM work, not impose more work
- 19. Adoption Model Baseline - define where
- 20. Employee Connectedness Culture Initiatives Sharing Industry
- 21. If what you’re doing isn’t worth sharing, then why are you doing it?
- 22. “Social Enterprise is implemented 80% through organization
- 23. Work Out Loud Loud. LOUDer. LOUDER.
- 24. Social communities leverage an increasingly expensive asset
- 25. Which Communities, When?
- 26. When to Work Out Loud
- 27. Be your Organization’s Intraprenuer
- 28. Yammer & The Travel Corporation Case Study
- 29. Introducing… Sharing our story Jen Burke Project
- 30. Who We Are 3025 Yammer Users 25+ companies globally 600+ Yammer Groups The Travel Corporation
- 31. Why Yammer? One application for global communications.
- 32. Adoption Plan Used Yammer’s ‘Quick Launch’ plan.
- 33. Our Journey So far? Gave us the
- 34. Enable Business Value GO where the community is.
- 36. Culture
- 37. Work like a network.
- 38. Come For The Content, Stay For The Community
- 39. #worklikeanetwork Inside Communication, 2012
- 40. Deciding Factor for ESN?
- 41. Impact of ESN?
- 42. Ways to Drive Business Value Encourage Sharing
- 43. If everyone in the team narrated their
- 44. Today I Learned Where my company is
- 45. Got Yammer! Now what? Week 1 –
- 46. Yammer Feature Cheat Sheet
- 47. Cultivate relationships As in any good relationship,
- 48. Thank You Kanwal Khipple kanwal@2toLead.com 416-888-7777
- 49. Complete the feedback form to win prizes Conference Pass Training Voucher eBooks
- 50. Connect. Collaborate. Share. Toronto SharePoint Users Group
- 51. Thanks to our sponsors!
The world has become a giant network
Слайд 6Today I Learned
Assess my organization’s social maturity
Effectively Work Out Loud
Enable business
value without being disruptive
Слайд 7My name is…
Challenging the status quo
Kanwal Khipple
Founder, Principal Consultant
Creative Lead
World’s 1st Office 365 based intranet and award winner (Nielson Norman 2014).
Jen Burke
Project & Process Development Manager
The Travel Corporation
Слайд 8You’ll love the way we work. Together.
User Experience
Business Strategy
Technology Architecture
Слайд 13
Work like a network?
Awareness and embracing a new approach
Social doesn’t equal
slacking
Open doesn’t equal insecure
Publish then perfect
Authoritative content is not the only kind that offers value
Open doesn’t equal insecure
Publish then perfect
Authoritative content is not the only kind that offers value
Слайд 19Adoption Model
Baseline - define where you are currently and objectives for
improvements
Plan a Pilot - prioritize social capabilities and define training, pilot and standards
Training & Piloting - introduce non-disruptive social capabilities with greatest potential value
Launch and Drive Success – communicate effectively on purpose and value
Adapt and Iterate - collect metrics, tweak processes as required and integrate into how you operate
Plan a Pilot - prioritize social capabilities and define training, pilot and standards
Training & Piloting - introduce non-disruptive social capabilities with greatest potential value
Launch and Drive Success – communicate effectively on purpose and value
Adapt and Iterate - collect metrics, tweak processes as required and integrate into how you operate
Слайд 20
Employee Connectedness
Culture Initiatives
Sharing Industry Articles & News
Replace Meetings
Team & Department FAQ
Sharing
Employee Recognition
Employee Recognition
Streamlining Any Business-Related Function or Task
Co-Authoring Content
Sharing Best Practices
Слайд 22“Social Enterprise is implemented 80% through organization culture and 20% through
technology.”
- Gartner, September 2012
- Gartner, September 2012
Transforming Culture + Deploying Technology
Слайд 24Social communities leverage an increasingly expensive asset – people – by
allowing them to work out loud, connect with more people, establish trust, and find relevant information and solutions more quickly.
Rachel Happe
Слайд 29Introducing…
Sharing our story
Jen Burke
Project & Process Development Manager
The Travel Corporation
.
Слайд 31Why Yammer?
One application for global communications.
Best solution to build our social
business & improve business agility.
Quick to implement.
Quick to implement.
Слайд 32Adoption Plan
Used Yammer’s ‘Quick Launch’ plan.
Executive and HR buy in.
Yambassadors Team
in every office.
Made it easy to reach for help.
Made it fun!
Made it easy to reach for help.
Made it fun!
Слайд 33Our Journey So far?
Gave us the business agility & social business
we needed.
Has become imbedded into business.
Continuous quarterly health checks.
Helped with our company culture.
Part of our normal work life.
Has become imbedded into business.
Continuous quarterly health checks.
Helped with our company culture.
Part of our normal work life.
Слайд 42Ways to Drive Business Value
Encourage Sharing
Capture Knowledge
Lunch and Learns
Yambassadors
Praise an employee
Enable
Action
Empower Employees
Post an idea and ask for feedback
Start a group
Empower Employees
Post an idea and ask for feedback
Start a group
Слайд 43If everyone in the team narrated their work openly, we wouldn’t
need any meetings to assess project status and we would gain a lot of time.
Jerden Sangers
Слайд 44Today I Learned
Where my company is in their social maturity
How to
effectively Work Out Loud
Can I enable business value without being disruptive
Can I enable business value without being disruptive
Слайд 45Got Yammer! Now what?
Week 1 – motivate and engage the existing
community
Week 2 – recruit and engage new employees
Week 3 – showcase the organization, network and people
Week 4 – discuss what matters
Week 2 – recruit and engage new employees
Week 3 – showcase the organization, network and people
Week 4 – discuss what matters
Слайд 47Cultivate relationships
As in any good relationship, your followers require care and
attention. Follow the five-step adoption model in this presentation to deliver high-quality content that addresses member needs and you‘ll not only grow your community, but also forge bonds and foster honest conversations with potential customers.
Thanks for listening, and happy posting!
Thanks for listening, and happy posting!
Слайд 50Connect. Collaborate. Share.
Toronto SharePoint Users Group
http://www.meetup.com/TorontoSPUG/
Toronto SharePoint Business Users Group
http://www.meetup.com/TSPBUG/
SharePoint Saturday
Toronto
http://spbuzz.it/spstoyam
http://spbuzz.it/spstoyam
