Презентация на тему 10 Things That Many IT Professionals Don’t Know About Office 365

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10 Things That Many IT Professionals Don’t Know About Office 365

Presented By: Richard Harbridge


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Abstract

There is great guidance out there on how to migrate your Exchange environment the right way, or how to configure SharePoint Online to work well with your on premises environments. Understanding these things as well as identity planning, management, and how to manage Office 365 services is a requirement for any IT Professional working with Office 365. Would you be surprised to know that there are many other things an IT Professional should know about Office 365, but often doesn’t?
Join Richard Harbridge as he goes beyond Office 365 fundamentals for IT Professionals and digs into the common things that many IT Professionals don’t seem to know about Office 365, may overlook, and what you can be done about it.


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RICHARD HARBRIDGE

My twitter is @RHarbridge, my blog is at http://RHarbridge.com, and I work at

SPEAKER | AUTHOR | SUPER FRIENDLY


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THERE IS A LOT TO KNOW ABOUT OFFICE 365…

But what about beyond the basics? What else should every IT Pro know?


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IN FACT A TON OF NEW INFORMATION JUST CAME OUT AT IGNITE 2015…

So what are the biggest things you might not know but should?


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1. Office 365 Tools


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Office 365 Management APIs
Programmatic access
Innovate on top

Office 365 Management APIs

PowerShell for Office 365
Automate and customize
Advanced functions

PowerShell

Office 365 Admin Center
Out-of-the-box solution
Simple but extensible

Office 365 Admin Center

Office 365 Admin App
On-the-go solution
Contextual

Office 365 Admin App

OFFICE 365 ADMIN TOOLS…

There are four primary Office 365 admin tools (APIs include 3rd Party)


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Update in March:
Dashboard
User management
Service management
Support status
Recent enhancements:
License management for identity managed on premises

OFFICE 365 ADMIN APP…

Coming soon… Push notifications!


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Simplified setup
Management services include:
Users
Groups
Service settings
Licenses
Monitoring services include:
Service health
Reporting
Service communications
Support

OFFICE 365 ADMIN CENTER…

Out of the box solution for the Office 365 admin lifecycle.


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OFFICE 365 ADMIN CENTER REPORTS…

To provide you with lots of data on what’s happening with your tenant.


Reports include:
Browser versions and operating system versions used
OneDrive For Business storage
Mailbox access by non-owners
Role group changes
Malware detections, spam catches and Advanced Threat Protection
Auditing administrator actions
Azure AD user activity
DLP policy and rule matches


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New dashboard view to get cross workload usage insight
Trend and aggregate view
More Office 365 services
Top level metrics per workload to signify usage
Drill Down to individual Workload activity reports

NEW INSIGHTS…

New insights are being added to Office 365’s Admin Center on an ongoing basis.


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Workload specific usage reports
Multiple views per workload
Trends for tenant level aggregates
Details for User level information
Customize to view relevant information at a glance
Export ALL user details
Feedback



New insights are being added to Office 365’s Admin Center on an ongoing basis.

MORE DETAILS…


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Office 365 reporting content pack in Power BI
Enables multi dimensional analysis
Enables cross workload usage analysis
Easily share insights
Office 365 Reporting API surfacing rich usage data

New insights are being added to Office 365’s Admin Center on an ongoing basis.

NEED MORE ANALYTICS?


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Enables Office 365 admins new to PowerShell to get started quickly
Consolidates setup information
Simple but useful scenarios
Download sample scripts
Links to more resources such as TechNet and Office 365 Network


When this comes out it will summarize the key things you need to know…

COMING SOON: POWERSHELL.OFFICE.COM…


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OFFICE 365 MANAGEMENT API…

Third party solutions like exoprise leverage these.


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MORE TOOLS?!

There are many targeted tools that you can also leverage with Office 365…


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2. Office 365 Limits


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THIS IS SOMETHING THAT IT SHOULD KNOW AND EXPOSE AS NEEDED TO THE ORGANIZATION…

Limits not just for SharePoint but across all Office 365 services…


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3. How Office 365 Change Is Managed


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AT THE ORGANIZATIONAL LEVEL…

Always an impact to productivity. We can accelerate to get positive results sooner.


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SERVICE CHANGE MANAGEMENT PROCESS…

Microsoft does this for each and every service.


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RING 1

RING 2

RING 3

RING 0

RING 4

WORLDWIDE
ONCE VALIDATED BY FIRST RELEASE RING

FEATURE TEAMS

OFFICE 365 TEAM

MICROSOFT

FIRST RELEASE
ONCE VALIDATED BY MICROSOFT RING


Microsoft validates and deploys through each ring.

RINGS OF VALIDATION FOR CHANGES…


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JOURNEY SO FAR…

There is more coming based on customer and IT Pro feedback.


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Opt-in feature, available to most customers

Existing tenant

Fully supported, SLA backed features

A group of users gets early access to service updates about a week before they roll-out to the rest of the organization

Two release options— Standard & First Release (Entire organization or Select people)

Most changes and features:
Select People applies only to Office 365 navigation bar, Office 365 Admin Center, & Exchange Online
Office 365 ProPlus Preview available for First Release today
Office Sway for Business

How does this help you?

What stays the same?



FIRST RELEASE VNEXT….

First Release is evolving based on customer and IT Pro feedback.


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OFFICE 365 SERVICE MANAGEMENT TOOLKIT…

Let’s dive a little deeper into some of the tools in your toolkit.


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FEEDBACK-BASED IMPROVEMENTS

Tagging items as “First Release”
Page specific search
Mobile optimized experience
Simple social sharing options
Individual item-level links
Additional content links for specific content on deploy.office.com and success.office.com when applicable


ROADMAP IMPROVEMENTS…

Roadmap.office.com 2.0 improvements based on customer feedback.



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OFFICE 365 BLOG…

Personalize your office blog based on the products important to you.


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Message Center provides:
Targeted communications
Relevant to your environment
3 types of communications
A single location

WHO’S THE TARGET AUDIENCE?



WHY SHOULD I USE MESSAGE CENTER

c

In-product notification of important changes and new features coming to Office 365
Provides details on changes and highlights required admin actions
Authoritative information and what options or actions can be taken

Administrators
IT Communication teams
Help desk
AOBO Partners

MESSAGE CENTER…

Have you checked your Office 365 message center?


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SERVICE CHANGE COMMUNICATIONS…

Be aware of how service changes are communicated.


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STAY UP TO DATE WITH ADMIN APP 2.0…

Mentioned it in the beginning of this presentation - it can also help here.


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API Provides:
Health information for all Office 365 services
Real time health status
Historical health status
Message Center communications

WHO’S THE TARGET AUDIENCE?



WHY SHOULD I USE THIS API?

ISVs and reseller partners
In-house development teams
AOBO Partners, IT pros, and CTOs

Simplify Office 365 monitoring and improve visibility
Real time and historical service status
Communications for service incidents, planned maintenance, and message center
Extend the ecosystem around service communication
Create applications and integrate with service management panels
Part of the Office 365 Management APIs

c

COMMUNICATION API…

Part of those wonderful Office 365 Management APIs.


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CHANGE ROLES & RESPONSIBILITIES….

What follows is some guidance around roles & responsibilities for change.


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BEFORE A CHANGE…

Note what you should do before a change.


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DURING A CHANGE…

Note the things you should be doing during a change.


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AFTER A CHANGE…

Note what you should do after a change.


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4. What If There Is A Service Incident?


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When there are service incidents how do I get information?


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5. Driving Adoption


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GETTING MORE PEOPLE TO USE THE TECHNOLOGY IS IMPORTANT…

Often getting people to use more of the technology is just as important.


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VALUE IS REALIZED THROUGH USAGE & ADOPTION

Even when people have the tools, vision, and an understanding of the risks.


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IT DOESN’T HAPPEN ON IT’S OWN…

Even when people have the tools, vision, and an understanding of the risks.


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THIS IS IMPORTANT FOR ALL OF US…

The more people use the platform the more value the technology provides.


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COACH OTHERS & FIND CHAMPIONS…

Learning via Co-Workers is among the most effective and most used methods.


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Office 365 Customer Success Center

success.office.com 

Scenarios inspire people to work in new ways using Office 365, along with related communication kits to support adoption.

Scenarios

A four-step approach to drive adoption supported by downloadable templates and best practices.

Methodology

Featured adoption communities where you can learn from your peers and adoption experts.

Communities

Helpful resources to learn about other customer stories and special offers to make it easier to get started.

Resources

Learn how to get the most out of Office 365, quickly get your team onboard, and drive adoption.

BUILD AN ADOPTION PLAN…


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REAL WORLD ADOPTION ACTIVITIES & MORE…

Find great ideas for driving adoption in our latest book http://improveit.how/book


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DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER!

It goes into much greater depth and can be found at WhenToUseWhat.com


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6. Mobile Device Management


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Built-In

Device Management

Selective Wipe
& Reporting



Built-in to Office 365

Powered by Microsoft Intune

Application Management

User-centric approach

Office 365 comes with MDM that Office 365 IT Pro’s should be aware of.

MDM FOR OFFICE 365…


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Before mobile devices can access 365 data they must be enrolled and healthy.

CONDITIONAL ACCESS WITH OFFICE 365…


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Set PIN complexity
Require encrypted backup
Block Screen Capture
Block Bluetooth
+ Others


Control settings on the device which helps manage data leaving the device.

DEVICE SETTINGS WITH OFFICE 365…


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When they trigger the wipe, all of the data cached or stored by the apps will be deleted, while all of the user’s personal content remains intact.

The IT admin can wipe Office 365 data from the user’s device.

SELECTIVE WIPE WITH OFFICE 365…


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* Deployment of VPN and email profiles for Android devices to be added in Q2 CY2015

Be aware of MDM capabilities in Intune and SCCM that go even further…

COMPARE…


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7. Multi-Factor Authenication & Azure AD Premium


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MULTI-FACTOR AUTHENTICATION (MFA)

Second factors include a telephone call, SMS text or validating via an app.

Needs something you “know” (a password) and something you have “a mobile phone”
Free for Office 365 subscribers
Can extend into on-premises and other apps with Azure MFA


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WITH AADP YOU CAN CONNECT 2400+ SAAS SOLUTIONS…

Providing easy single sign on for your users as well as reporting.


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IT ALSO PROVIDES A DESIGNED LOGIN PAGE…

Which can help communicate additional messages like instructions for help.


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THERE IS AN AZURE SSO PORTAL…

Group management and approvals are important to note here.


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THE SSO APPS YOU CONFIGURE CAN SHOW IN THE APP LAUNCHER FOR USERS…

Bringing the power of Azure AD SSO right to users in a very meaningful way.


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8. Azure Rights Management


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WHILE AZURE RIGHTS MANAGEMENT CAN BE APPLIED TO FOLDERS IN FILE SYSTEMS…

Taking permissions and encryption further.


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IT CAN ALSO SECURE INDIVIDUAL FILES ON A DESKTOP…

Giving users an easy way to ensure their data remains visible to whom they want.


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IN FACT OFFICE DOCUMENTS HAVE IT BUILT INTO THEIR INTERFACES…

Enabling a natural experience of securing and protecting a document.


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WOULD YOU BELIEVE YOU CAN EVEN IMPLEMENT THIS IN OFFICE 365 JUST AS EASILY?

Giving you all of the reporting and benefits Azure RMS provides in Office 365.


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WITH SHAREPOINT DLP AND IRM BEING A GREAT EXAMPLE…

Of how you can leverage Azure Rights Management Services to secure content.


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DATA LOSS PREVENTION (DLP)…

Ensure data (confidential/personal nature) can’t be uploaded, shared or emailed.

Available in SharePoint Online and Exchange Online
Create policies to restrict content being saved to SharePoint Online or OneDrive for Business, or shared externally, or emailed. Enforced on create/edit and with during background search crawling
Can create document fingerprints to ensure standard company forms are not distributed
Can extend DLP templates to suit business requirements (Exchange only at present)

Reporting and incident management available
Built into the Office 365 portal and can have emailed incident reports


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9. Power BI for Office 365, Office 365 Video, Groups, & Delve


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HOW WE MAKE DECISIONS TOGETHER HAS CHANGED…

No longer combing through excel work sheets to get an update on status…


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SHARE MEETING RECORDINGS ON YOUR OFFICE VIDEO PORTAL…

Go beyond the meeting recording with Office MIX https://mix.office.com/


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With messaging, calendaring, file sharing, and more.

CONNECT EXPERIENCES WITH OFFICE 365 GROUPS…


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Examples of management could include naming conventions or scopes.

MANAGE NEW OFFICE 365 GROUPS…

Naming conventions
Set on display name during create/change
Blocked word list, pre-/post-fix based on AAD attributes or fixed text
Same policy for DL and groups
IT admins can override

Create scopes
Control groups create UI in OWA and OLK for certain or all users through OWA policy
Does not prevent users from using groups
IT can still create groups (managed scenarios)


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CONNECT EXPERIENCES ACROSS OFFICE 365 WITH DELVE…

Based on what the user does put the best technology together to improve that. 


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Basic site hierarchy allows sections and organization

Includes both explicit, curated content and dynamic related content

Absolutely the best way in the world to talk about a set of Office documents

Badging denotes authoritative content

Modern, on rails authoring canvas

MICROSITES…

Going beyond Delve Boards and providing great content experiences.


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Auto-saved as you work
Friendly URLs

Looks great across your devices (phone, tablet and PC)

Connected to social (Yammer)

Fast and fluid navigation

Compliant and secure

Natively embed Office 365 documents and video

Will be used to create pages in Blog, Office 365 Groups, Codename “InfoPedia” and more

MICROSITES & ARTICLES…

It all starts with easy to author articles. Then Microsites and codename Infopedia.


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INFOPEDIA…

Sections, TOCs, & Entire “Infopedia” collections of articles/microsites.


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10. You Can Give Feedback (And Should)


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ADMIN FEEDBACK TOOL

Key use scenarios:
specific changes & their impact
communication (Message Center comments)


GENERAL CHANGE MANAGEMENT FEEDBACK

Yammer network
aka.mvs/Office365Network


FEEDBACK OPTIONS…

Share your feedback around the IT Pro elements of Office 365!



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MICROSOFT IS LISTENING & IMPROVING…

Technology must adapt based on user needs/feedback.


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THERE IS A LOT TO KNOW ABOUT OFFICE 365…

But what about beyond the basics? What else should every IT Pro know?


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NOW YOU KNOW ABOUT 10 MORE THINGS ABOUT OFFICE 365…

There is still even more to learn and know!

The Great (And Many) Admin Tools
Limits You Should Be Aware Of
How Office 365 Communicates And Makes Changes
What To Do During & After A Service Incident
How Important It Is To Drive Adoption (And Commit To Doing What You Can)
Mobile Device Management (MDM) In Office 365 Is Awesome
Azure Active Directory Premium (AADP) Helps Provide More SaaS Control/Ease Of Use
Azure Rights Management (Azure RMS) Is A Critical Part Of Modern Enterprise Security
Office 365 Has Released Many New Features & Capabilities You May Want To Roll Out
There Are Many Ways To Provide Feedback & Microsoft (And The Community) Is Listening


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Thank You!
Organizers, Sponsors and You for making this possible.
100+ Sharepoint Presentations At.. Slideshare.Net/RHarbridge When To Use What Whitepaper.. WhenToUseWhat.com Improve It Book.. ImproveIT.How/Book Office 365 Success Center.. Success.Office.Com
Message Me On LinkedIn or Email Richard@2toLead.com

SPEAKER | AUTHOR | SUPER FRIENDLY


My twitter is @RHarbridge, my blog is at http://RHarbridge.com, and I work at


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RESOURCES & BONUS SLIDES…

What can you the admin do with Office 365? (Beyond the basics.)

Office 2013 Resource Kit: https://technet.microsoft.com/en-us/library/cc303401(v=office.15).aspx
Downloads: https://technet.microsoft.com/en-us/library/cc178979(v=office.15).aspx
Group Policy for Office 2013: https://technet.microsoft.com/en-us/library/cc178969(v=office.15).aspx
Download Admin Template files: https://technet.microsoft.com/en-us/library/cc178992(v=office.15).aspx
Creating Query Rules https://technet.microsoft.com/en-us/library/jj871014(v=office.15).aspx
Understanding Query Rules http://office.microsoft.com/en-us/sharepoint-server-help/understanding-query-rules-HA102848833.aspx?CTT=1
Send Document to another location: https://www.youtube.com/watch?v=t3LLKnvcYdo
Power Hour, user adoption discussion: https://www.youtube.com/watch?v=Jif80XF4qIs
Manage and Deploy Apps: http://blogs.msdn.com/b/richard_dizeregas_blog/archive/2013/03/04/sharepoint-2013-app-deployment-through-quot-app-stapling-quot.aspx


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Systematic approach to securing your identities, data, and applications in the cloud
Visio version
PDF version


MICROSOFT CLOUD SECURITY FOR ENTERPRISE ARCHITECTS…

What can you the admin do with Office 365? (Beyond the basics.)

Systematic approach to securing your identities, data, and applications in the cloud
Visio version
PDF version


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Systematic approach to securing your identities, data, and applications in the cloud
Visio version
PDF version


MICROSOFT’S ENTERPRISE CLOUD ROADMAP…

What can you the admin do with Office 365? (Beyond the basics.)

Resources For IT Decision Makers - http://aka.ms/CloudArchitecture
Map of Microsoft SaaS, PaaS, IaaS, and private cloud offerings
Identity architecture
Security architecture
Deployment and integration options for Exchange, Lync, and SharePoint
Azure architecture blueprints
Cloud design patterns
Design stencils


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Add Published Links to Office Application
Ease of saving, opening files
Target to an audience
Add Personal Site URL in Active Directory
Attribute is called WWWhomepage by default…
Create Promoted Sites
Different types of sites and links to choose from
Associate an image
Target to an audience
Group Policy Settings
Download Administrative Templates for Office 2013
Hundreds of settings are available, not just file locations

This can be a great way to help users do more…

PUSH LINKS TO COMMONLY USED LIBRARIES & SITES…


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Create Custom Template Locations
Use them from Office programs
Templates targeted to me
Use Document Library with Template Synchronization
Each set of templates can have a target audience

Push Links to Commonly Used Libraries and Sites - Templates

Solutions


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Office Applications - Share
Create a library with its own workflows
All Office users can run these common workflows
Their file gets moved to that library
They are notified and can start the workflow

Group Policy – Home Workflow Library

Solutions


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Name your SharePoint
Save straight to your published links
Each user gets “Documents” which is their OneDrive

Group Policy – SharePoint Product Name

Solutions


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Create archive locations or file drop locations
Use across site collections
Defile action:
Copy
Move
Move and leave link
Allow or disallow manual submission by users
Create Content Organizer Rules
Defined at each drop site

Send To Locations

Solutions


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Create Compliance Policies
Retention Policies
Deletion Policies
Clutter
Turn on or off using OWA
Train Clutter
Relies on the Office Graph

Data Archiving and Clean Up

Solutions


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Add Sites to IE Local Intranet Policy or Trusted Sites
Single Sign On
Custom Level
Automatic Logon with current user name and password…
Group Policy Settings
Set per IE version
Add trusted sites, home page default, security settings
Windows Components\Internet Explorer\Internet Control Panel\Security Page\Site to Zone Assignment List
Also: Preferences\Internet Settings

Push Internet Explorer Settings

Solutions


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Integrated Windows Authentication for internal/domain users
Configure a default domain for FBA Users

Configure OWA Authentication

Solutions


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Apps provide solutions beyond the out-of-the-box
Deploy strategically
Too many, confuses users
Deploy by path, URL, Template
Monitor and control them

Manage the App Store

Solutions


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Configure Search

Query Rules
Search Analytics
Number of Queries
Top Queries
* Abandoned Queries
* No result Queries
Query Rule Usage
People Directory
Popular request
Keep AD accurate
Set up sync from other HR systems

Exchange iFilters for Office and PDF

Solutions


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New and Changing Services

Services
Delve
Office Graph Settings
SharePoint Admin Center>Settings>Office Graph
User Option
Video Portal
Educate, prepare
Look and Feel
Watch for Announced Changes
Limit customizations that could break

Resources
Office 365 Roadmap
http://roadmap.office.com/en-us
Office Blogs
http://blogs.office.com/
Yammer Office 365 Network
https://www.yammer.com/itpronetwork#/Threads/index?type=algo

Solutions


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Extras to Install/Configure

Office Web Apps
Provides better experience for users
Quickly know it is the correct information in Search
Edit in the preview window if needed
Bring Your Own Device
Workflow Manager
Incoming Email
OneDrive Settings on server
Keep up to date with Service Packs

Offline OWA Access
Allow users to work with devices while offline without a client
Autodiscover
Mobile device users can configure by entering their email address

Solutions


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