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Learning to lead презентация
Содержание
- 1. Learning to lead
- 2. Vision & Core Values Valuing Differences Communication
- 3. Competency Based Model
- 4. Performance Checks & Assessments
- 5. Learning Methods
- 6. Learn-Understand-Teach
- 7. Create Your Own Name Tent 5 minutes
- 8. Pre-Test Complete the Pre-test column, both sides. You have 10 minutes.
- 9. Self-Assessment Review in your self-assessment Share with your coaching partner You have 10 minutes
- 10. Roles & Responsibilities
- 11. Agenda Class Daily 8:30 – 6:00 “ish”
- 12. “Opening Doors to a World of
- 13. Market Segmentation Luxury Tier The Ritz-Carlton, Bvlgari,
- 14. Brands Activity Report the key characteristics for
- 15. Each Person is Unique
- 16. SHARED VALUES Creating Common Ground
- 17. Learn – Understand – Teach Table
- 18. Learn – Understand – Teach Table
- 19. Learn – Understand – Teach Table
- 20. Five Tricks — also called BARNGA
- 21. Five Tricks & Communication A card game
- 22. How to Play Read the Guide Sheet
- 23. BARNGA What happened? How did you feel?
- 24. Cultural Circles
- 25. “Peacock in the Land Of Penguins”
- 26. Communication Communication depends on our ability to
- 27. Communication Model feedback
- 28. Seek first to understand, then to be understood. - Stephen R. Covey
- 29. Table 1: Techniques, pages 44-45 Table 2:
- 30. Table 1: Techniques, pages 44-45 Table 2:
- 31. Table 1: Techniques, pages 44-45 &Tips, page
- 32. Performance Check Find a partner Complete the Performance Check Use the techniques you have learned
- 33. Allows you to gain good information on which to make decisions. Questioning
- 34. Questions about Today Develop three questions from
- 35. Vision Valuing Differences Communication Process Improvement Empowerment
- 36. Individually capture your learning from today. You
- 37. Tomorrow Feedback Empowerment Process Improvement Problem Solving
- 38. Feedback about Today As a table group,
Vision & Core Values Valuing Differences Communication Process Improvement Problem Solving Empowerment Cross-Cultural Communication Performance Management Customer Loyalty Modules
Слайд 2Vision & Core Values
Valuing Differences
Communication
Process Improvement
Problem Solving
Empowerment
Cross-Cultural Communication
Performance Management
Customer Loyalty
Modules
Слайд 7Create Your Own Name Tent
5 minutes to draw
3 minutes per person
to introduce yourself at your table
Слайд 9Self-Assessment
Review in your self-assessment
Share with your coaching partner
You have 10 minutes
Слайд 11Agenda
Class Daily 8:30 – 6:00 “ish”
Breaks – about 10 am and
3 pm
Lunch – about 12:15 each day (photo today before lunch)
Day two: homework
Day three: graduation
Lunch – about 12:15 each day (photo today before lunch)
Day two: homework
Day three: graduation
Слайд 12“Opening Doors to a World
of Opportunity”
Be prepared to answer questions
in your participant manual page 17
Слайд 13Market Segmentation
Luxury Tier
The Ritz-Carlton, Bvlgari, JW Marriott
Lifestyle/Collections
Edition, Autograph Collection, Renaissance, AC
Hotels, Moxy
Signature
Marriott Hotels
Modern Essentials
Courtyard, Protea Hotels, Springhill Suites, Fairfield Inn and Suites
Extended Stay
Residence Inn, Towne Place Suites, Marriott Executive Apartments
Destination Entertainment
Gaylord Hotels, Marriott Vacation Club
Signature
Marriott Hotels
Modern Essentials
Courtyard, Protea Hotels, Springhill Suites, Fairfield Inn and Suites
Extended Stay
Residence Inn, Towne Place Suites, Marriott Executive Apartments
Destination Entertainment
Gaylord Hotels, Marriott Vacation Club
Слайд 14Brands Activity
Report the key characteristics for your assigned Brand
Include:
Name
Segment
Number of properties
2
key features that make a difference in the customers’ mind.
Слайд 17Learn – Understand – Teach
Table 1: Creating Common Ground p.21-22
Table 2
Changing Attitudes p.23
Table 3: Changing Behavior p.24
Table 4: Confronting Intolerant Behavior p.25
Table 5: Balancing the Need p.26-27
Table 6: Suggestions for Managers p.28
10 minutes to read and prepare to report out key points
Table 3: Changing Behavior p.24
Table 4: Confronting Intolerant Behavior p.25
Table 5: Balancing the Need p.26-27
Table 6: Suggestions for Managers p.28
10 minutes to read and prepare to report out key points
Слайд 18Learn – Understand – Teach
Table 1: Creating Common Ground p.21-22
Table 2
Changing Attitudes p.23 & Changing Behavior p.24
Table 3: Confronting Intolerant Behavior p.25
Table 4: Balancing the Need p.26-27
Table 5: Suggestions for Managers p.28
10 minutes to read and prepare to report out key points
Table 3: Confronting Intolerant Behavior p.25
Table 4: Balancing the Need p.26-27
Table 5: Suggestions for Managers p.28
10 minutes to read and prepare to report out key points
Слайд 19Learn – Understand – Teach
Table 1: Creating Common Ground p.21-22
Table 2:
Changing Attitudes p.23 & Changing Behavior p.24
Table 3: Balancing the Need p.26-27
Table 4: Confronting Intolerant Behavior p.25 & Suggestions for Managers p.28
10 minutes to read and prepare to report
out key points
Table 3: Balancing the Need p.26-27
Table 4: Confronting Intolerant Behavior p.25 & Suggestions for Managers p.28
10 minutes to read and prepare to report
out key points
Слайд 21Five Tricks & Communication
A card game
Created by Dr. Thiagi in an
African village called Barnga
Relates to difficulties in communication, even in the same village!
Relates to difficulties in communication, even in the same village!
Слайд 22How to Play
Read the Guide Sheet (5 minutes)
Can be left on
the table.
Then….NO TALKING!
Read the Blue Rule Sheets (3 minutes)
Then we will collect
One Practice Round
Then the Game Begins
Then….NO TALKING!
Read the Blue Rule Sheets (3 minutes)
Then we will collect
One Practice Round
Then the Game Begins
Слайд 23BARNGA
What happened?
How did you feel?
What did you learn?
How can you apply
this learning back at work?
Слайд 25“Peacock in the Land
Of Penguins”
After watching the video, you will
discuss the
questions on page 34 with your table group.
questions on page 34 with your table group.
Слайд 26Communication
Communication depends on our ability to make sense of the world
as we perceive it, and to understand the perceived world as others describe it.
- Geoff Cox
- Geoff Cox
Слайд 29Table 1: Techniques, pages 44-45
Table 2: Tips, page 50
Table 3: Listening
Naively, page 51
Table 4: Attending Behaviors, pages 52-54
Table 5: Distractions, pages 55-58
Table 6: Music & Dance, pages 59-60
15 minutes to prepare; 3 minutes to report.
Select a facilitator, recorder, and reporter
Table 4: Attending Behaviors, pages 52-54
Table 5: Distractions, pages 55-58
Table 6: Music & Dance, pages 59-60
15 minutes to prepare; 3 minutes to report.
Select a facilitator, recorder, and reporter
Learn – Understand - Teach
Слайд 30Table 1: Techniques, pages 44-45
Table 2: Tips, page 50 & Listening
Naively, page 51
Table 3: Attending Behaviors, pages 52-54
Table 4: Distractions, pages 55-58
Table 5: Music & Dance, pages 59-60
15 minutes to prepare; 3 minutes to report.
Select a facilitator, recorder, and reporter
Table 3: Attending Behaviors, pages 52-54
Table 4: Distractions, pages 55-58
Table 5: Music & Dance, pages 59-60
15 minutes to prepare; 3 minutes to report.
Select a facilitator, recorder, and reporter
Learn – Understand - Teach
Слайд 31Table 1: Techniques, pages 44-45 &Tips, page 50
Table 2: Listening
Naively, page 51 & Attending Behaviors, pages 52-54
Table 3: Distractions, pages 55-58
Table 4: Music & Dance, pages 59-60
15 minutes to prepare; 3 minutes to report.
Select a facilitator, recorder, and reporter
Table 3: Distractions, pages 55-58
Table 4: Music & Dance, pages 59-60
15 minutes to prepare; 3 minutes to report.
Select a facilitator, recorder, and reporter
Learn – Understand - Teach
Слайд 32Performance Check
Find a partner
Complete the Performance Check
Use the techniques you have
learned
Слайд 34Questions about Today
Develop three questions from today’s class and assign a
value to each:
5 points
3 points
1 point
Each table can ask questions of the other.
Tables go in order, asking one question at a time.
If one table misses the correct answer, the other tables can guess.
5 points
3 points
1 point
Each table can ask questions of the other.
Tables go in order, asking one question at a time.
If one table misses the correct answer, the other tables can guess.
Слайд 35Vision
Valuing Differences
Communication
Process Improvement
Empowerment
Cross-Cultural Communication
Problem Solving
Performance Management
Customer Loyalty
Modules
Слайд 36Individually capture your learning from today.
You have 5 minutes
Please take this
time for you!
Capture Your Learning
Слайд 38Feedback about Today
As a table group, flip chart:
What helped your learning
today?
What suggestions do you have for tomorrow?
Thank You!!
What suggestions do you have for tomorrow?
Thank You!!
