IRBIS project repair process design презентация

IRBIS transfers request to the nearest Channel Partner with parameters:
Defect description by customer, Ser. & Prod. numbers

Partner. Standard GCSN order placement / shipment / repair process / tests. After repair done feedback to IRBIS CC with repair end date

Does Partner understand defect reason? And how to fix or what to order?

Partner doesn’t understand reason of the defect or what to do. Tech support involvement needed.

Partner calls to ASP assist line with:
HP Serial & HP Product numbers. Defect description, test results.

Partner calls to the CU and tries to defect remotely

End of repair

Tech support initiates internal procedures / defect qualification for HP product.

Tech support Output parameters: response to the Partner with repair algorithm / list of spares to change.

IRBIS project.
Repair process design v1.1