Internal communication audit презентация

within the organization.
This audit was contracted for, approved and supported by the Board and the CEO as part of a commitment to increase communication both within and outside the organization.
It clearly demonstrates their willingness to risk change in order to improve the efficiency within the organization.
The goal of this communication audit was to seek facts as well as perceptions, and from these to propose recommendations that could ensure improved management of public relations, greater parent and community involvement, and enhanced two-way communication between the internal and external stakeholders of Safaricom LTD.

of satisfaction were reported on:
How management deal with conflict
Level of ease in approaching management
Amount of care shown by management for the team

and is effective.

Texts and phone calls are the main types of informal communication.

percentile.

a variety of responses.

These responses are the most diverse in terms of overall averages regarding upper-management.

than individual levels of commitment

Receiving Consistent Messages from Management
Employees Not Receiving Timely Messages

Gruyter.
Taylor, J. R. (1993). Rethinking the theory of organizational communication: How to read an organization. Ablex Publishing Corporation.