User Behavior and Local Search презентация

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Do clicks affect rankings? @DarrenShaw_ +DarrenShaw

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User Behavior and Local Search
Darren Shaw
State of Search 2014
@DarrenShaw_

+DarrenShaw

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Do clicks affect rankings?
@DarrenShaw_ +DarrenShaw


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Let’s test
@DarrenShaw_ +DarrenShaw


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Everyone, get out your phone, disconnect from wifi, and Google: dallas wedding

dresses

@DarrenShaw_ +DarrenShaw


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Scroll down and click on mockingbirdbridal.com in the organic results.
@DarrenShaw_

+DarrenShaw

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@DarrenShaw_ +DarrenShaw


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Now, let’s amplify this via social media @DarrenShaw_ AND +DarrenShaw_
@DarrenShaw_

+DarrenShaw

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How I got obsessed with user behaviors as ranking signals
@DarrenShaw_

+DarrenShaw

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bit.ly/11mkCru
@DarrenShaw_ +DarrenShaw


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bit.ly/11mkCru
@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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bit.ly/1ureMjr
@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw

bit.ly/1kxP9ar


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@DarrenShaw_ +DarrenShaw


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slidesha.re/WdbkLK

@DarrenShaw_ +DarrenShaw


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Pull out your phones, search for “seattle wedding dresses”, and click

on Belltown Bride


@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw
Within 10 minutes they had moved up from

the bottom of the page to #2

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@DarrenShaw_ +DarrenShaw
They also moved into position B in the

local pack, and they still hold this spot today.



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@DarrenShaw_ +DarrenShaw


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This demands further testing!
@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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Test 1 – Hammer Time Low competition market Click website link 100

times per day Repeat for 30 days

@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw
Starting position on
October 4th
E in the local pack

Search

for “roanoke accountants” Click on “Stanley G Boatwright”

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@DarrenShaw_ +DarrenShaw
Checked on November 15th
No change…


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@DarrenShaw_ +DarrenShaw
Checked from my
hotel room last
night. Again, no
change.


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Test 2 – A Softer Approach Low competition market Click website link

5 times per day Repeat for 7 days

@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw
Starting position on
October 6th
G in the local pack

Search

for “wilmington nc accountants ” Click on “Joseph Guo CPA,PLLC ”

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@DarrenShaw_ +DarrenShaw
Checked on
November 15th
and look at this!


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@DarrenShaw_ +DarrenShaw
Checked from my
hotel room last
night…


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Test 3 – Click Burst High competition market Click website link 50

times per day repeat for 3 days

@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw

Search for “los angeles personal injury lawyers” Click on

“The Torkzadeh Law Firm”

Starting position on
October 3rd
C in the local pack


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Watch what happens over the 3 days
@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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Why did test 3 seem to work, but the first test

didn’t?

@DarrenShaw_ +DarrenShaw


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REMINDER Test 1 – Hammer Time Low competition market Click website link 100

times per day Repeat for 30 days

@DarrenShaw_ +DarrenShaw


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Theory The first test was way overboard. An unnatural amount of clicks

for that city and keyword.

@DarrenShaw_ +DarrenShaw


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Test 4 – Slow and Steady High competition market Click website link

5 times per day Repeat for 30 days

@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw

Search for “los angeles moving companies” Click on “West

LA Movers”

Starting position on
October 3rd
G in the local pack


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Watch what happens over the thirty days
@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw
I checked from my
room in Dallas last
night, and

still
at position F

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Hmm. Inconclusive.
@DarrenShaw_ +DarrenShaw


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Test 5 – Clicks on Google+ Link High competition market Click “Google+

Page” 50 times per day Repeat for 3 days

@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw

Search for “miami personal injury lawyer” Click on the

Google+ link for “The Altman Law Firm”

Starting position on
October 3rd
G in the local pack


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@DarrenShaw_ +DarrenShaw
Click this link, not the business name.


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@DarrenShaw_ +DarrenShaw
Over the course of the
3 days, not

much changed.
This is the last screenshot
taken by our system

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@DarrenShaw_ +DarrenShaw
But I checked in my
browser from Denver
yesterday, and

looky
here!

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Theory Like with the test on Linda’s forum, perhaps it just needed

some time to “simmer” before rankings were affected.

@DarrenShaw_ +DarrenShaw


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Burning Question Can you do this with Mechanical Turk?
@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw

Search for “plumbers san antonio tx” Click on “Bryco

Plumbing Co”

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@DarrenShaw_ +DarrenShaw
Starting position on
November 4th
G in the local pack


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@DarrenShaw_ +DarrenShaw
November 7th
No change


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@DarrenShaw_ +DarrenShaw
November 13th
Moved up one
position…


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@DarrenShaw_ +DarrenShaw
November 16th
They’ve now moved
up 2 spots


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@DarrenShaw_ +DarrenShaw

Search for “plumbers philadelphia” Click on ORGANIC result “Sam

Wexler Plumbing”

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@DarrenShaw_ +DarrenShaw
Started here on
November 4th


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@DarrenShaw_ +DarrenShaw
November 16th No change
I’ve been checking
regularly, but not
seeing

any change

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@DarrenShaw_ +DarrenShaw

Using your mobile phone and cellular network, Search

for “accountants cincinnati” Click on “Mellott & Mellott”

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@DarrenShaw_ +DarrenShaw

I asked them to complete the task on

our website so I could track their user agent and make sure they were actually using mobile.

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@DarrenShaw_ +DarrenShaw
Started here on
November 4th
Position E


Слайд 70A little early, but
possibly trending
towards higher
rankings?


Слайд 71Checking from different
IPs and browsers. Appears
to also be trending towards
improved rankings.


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@DarrenShaw_ +DarrenShaw

Using your mobile phone and cellular network, Search

for “electricians cincinnati ohio” Click on “Queen City Electric”

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@DarrenShaw_ +DarrenShaw


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So far, no ranking changes with the click-to-call test, but it has

only been running for 6 days.

@DarrenShaw_ +DarrenShaw


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Pogo-sticking Test Can we demote a listing through automated pogo-sticking signals?
@DarrenShaw_

+DarrenShaw

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@DarrenShaw_ +DarrenShaw
This locksmith spammer has
created a fake listing with
the

angieslist category page.

I wonder if we can take
him out with microworker
pogo-sticking…

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@DarrenShaw_ +DarrenShaw

Search for “cincinnati locksmiths”, click on that spammy

listing, click back, then click on the top ranked listing.

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So far, 166 people have done it, and no ranking changes,

but I sure as hell hope this doesn’t work.

@DarrenShaw_ +DarrenShaw


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Can you imagine? Pogo-sticking Negative SEO…
@DarrenShaw_ +DarrenShaw


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Why no driving directions test?
@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw

Google has plenty of data to determine if

you actually drove to the location. Just searching for directions isn’t a signal they need to use.

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Ranking Fluctuations What is going on?
@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw
October 4th
Position E

Remember the first test where we

didn’t see any ranking change?

November 16th
Position E


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We captured over 1700 screenshots from October 3rd through November 15th.

There was a ton of variation.

@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw
Oct 24th


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@DarrenShaw_ +DarrenShaw
Oh, and look here
on Nov 12th


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@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw


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What’s causing the variation? Different browsers? Different data centers?
@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw
Notice that there wasn’t nearly as much variation

in the los angeles personal injury lawyer results.

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@DarrenShaw_ +DarrenShaw


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@DarrenShaw_ +DarrenShaw
Theory Google deliberately mixes up the results to test

if users like them

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@DarrenShaw_ +DarrenShaw
Google has much more data on “los angeles

personal injury lawyer” than “willmington nc accountants” so they already know the preferred choices, and there is less variation.

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@DarrenShaw_ +DarrenShaw

Multi-armed bandits and the epsilon-greedy method http://bit.ly/11cMyxt


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@DarrenShaw_ +DarrenShaw

Multi-armed bandits and the epsilon-greedy method http://bit.ly/11cMyxt


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@DarrenShaw_ +DarrenShaw

http://bit.ly/1ybvkLE


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@DarrenShaw_ +DarrenShaw

http://bit.ly/1wMyoMa


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@DarrenShaw_ +DarrenShaw


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Let’s check our test…
@DarrenShaw_ +DarrenShaw


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Take Aways
@DarrenShaw_ +DarrenShaw


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1. Google *is* using click-through data, and sadly, it *is* easy

to manipulate.

@DarrenShaw_ +DarrenShaw


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2. The ranking fluctuations since the Pigeon update are deliberate (I think)
@DarrenShaw_

+DarrenShaw

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3. Weekly or monthly rank tracking data is useless. Need to

track at least daily to measure trends.

@DarrenShaw_ +DarrenShaw


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Thank you! Any questions?
@DarrenShaw_ +DarrenShaw


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