The Digital Marketing Workshop презентация

Содержание

Who we are Blake Robinson - @blake Director, Product & Marketing, @Annalect Israel Mirsky - @IsraelMirsky Global Managing Dir, Social & Performance, @Annalect Margaret Francis - @MargaretFrancis VP, Product, @Heroku Marshall

Слайд 1The Digital Marketing Workshop
SXSW 2014

#reachhack


Слайд 2Who we are
Blake Robinson - @blake
Director, Product & Marketing, @Annalect
Israel Mirsky

- @IsraelMirsky
Global Managing Dir, Social & Performance, @Annalect
Margaret Francis - @MargaretFrancis
VP, Product, @Heroku
Marshall Kirkpatrick - @MarshallK
CEO, @GetLittleBird

Слайд 3What is marketing?


Слайд 4mar·ket·ing [mahr-ki-ting]

n. The act or process of buying or selling in

a market.

n. The commercial functions involved in transferring goods from producer to consumer.

Слайд 5Marketing typically works like this


Слайд 10Marketing should work like this


Слайд 11What’s happening now? What’s coming up?
Marketing Trends


Слайд 13Data Management Platforms
DMPs Enable:
Cross channel audience targeting
Effective, efficient programmatic
Reach/frequency

DEAL
Contributes to marketing automation across channels
Supports understanding of social paid effectiveness
Informed RTB
Advanced analytics

Слайд 15demo requests: http://annalect.com/contact
DMP


Слайд 16Marketing Automation
Demand generation
Lead management
Lead scoring
Lead nurturing
Lead generation
Campaign analysis
Lead qualification
Sales effectiveness
Sales Intelligence

…and

now B2C


Слайд 17

Shape Media and Response Tactics
Generate Relevant (Effective) Creative
Real time
Be relevant to

individuals and to the zeitgeist.

Слайд 18The rise of the small and second screens
Mobile


Слайд 19Social
Facebook
New ad units
Focus on bottom line metrics
Maturing partner ecosystem

Twitter
More programmatic options
Tailored

audiences
TV relationship
TV synced ads

Maturing ad models and emerging players.


Слайд 20Content Marketing
Driven by:
Continued pressure on ads
Marketing fragmentation
Google
Cheap link-building doesn’t work
More on

this later.

How do you reach customers? Have them come to you.


Слайд 21Omnichannel
Cross channel planning
Cross channel attribution
Viewability
3rd party tracking
Integrated mobile
Experience
Marketing
Measurement
Real time execution
DMP

support
Geo tactics
Audience tactics
Contextual
Marketing Automation

Plan and execute as coherent cross channel experience


Слайд 22Omnichannel


Слайд 23demo requests: http://annalect.com/contact

Advanced Analytics


Слайд 24The Future


Слайд 25What’s going to happen?
More B2C, B2B2C marketing automation
Possible death of cookies
Mobile

IDs, accounts and relationships with pubs
Truly amazing analytics
Creative shops using data as part of the dev process
Real time across channels
Increased “brand as publisher”
Listening tool roll up

Слайд 26Scrappy Startups vs Big Budget Marketing
What’s the difference?


Слайд 27Agencies analyze relationships cross platform and cross channel.
Startups tend to measure

in silos

Слайд 28Agencies analyze relationships cross platform and cross channel.
Startups have to learn

each lesson the hard way

Слайд 29Agencies manage experts executing coordinated marketing initiatives, often on an international

scale - and establish consensus among the many global clients who must weigh in.

Startups have one or two people on marketing


Слайд 30Agencies optimize entire portfolios
Startups will need to focus on optimizing one

or two things against a small number of metrics.

Слайд 31Agencies optimize across both online and offline initiatives.
Startups must rely on

online conversion metrics.

Слайд 32Agencies deal in the millions to tens of millions. Challenges grow

exponentially as higher numbers of products, competitors and other dimensions are added.

Startups deal with marketing budgets in the tens to hundreds of thousands.


Слайд 33Agencies leverage buying power across clients to get more for each

dollar, including preferred inventory, information and access to their clients.

Startups deal with self-serve systems and prices.


Слайд 34Agencies are working toward predictive measurement and analytics.
Startups utilize reactive analytics

(and that’s OK).

Слайд 35Re: Promotion


Слайд 36pro·mo·tion [pruh-moh-shuh n]

n. The act of promoting or the fact of

being promoted; advancement.

n. Advertising; publicity.

Слайд 37Managing your mediums


Слайд 38Owned
Research TW & FB hashtags relevant to your company
Create and circulate

content using the same hashtags
Cross post: TW, FB, Tumblr
Add value:
Don’t shill
Add links to other relevant conversations, not just your own site
Follow everyone back, to start


Слайд 39Earned
Follow everyone back, to start
Use lists to filter noise based on

your research
Go interact with the people most like the ones you want to reach.
Thank them for the follow. DM/ Email/ Comment is fine
Interact with them
Attend in person events. Social is not just FB. It’s “network” in all dimensions.


Research all the people who sign up for your list, to follow you, who comment on your FB page or blog or whatever
Run them through LinkedIn & find out who they are
Try Topsy, Little Bird, to see who the influential accounts are similar to the ones that follow you.



Слайд 40Be succinct


Слайд 44Be contactable


Слайд 48Be visual


Слайд 55Be identifiable


Слайд 57MOST POWERFUL ON THE INTERNET!


Слайд 60Be social


Слайд 66Not all social networks have the same utility


Слайд 67Brands are participants now


Слайд 68(Not a Corp.)
Be yourself


Слайд 72An easy secret
Content Marketing


Слайд 78How to add and capture value
Social Network Marketing


Слайд 79Thesis
Ambitious marketers can use social networks to add value to public

conversations through
effective curation
narrating our work
making it a habit

Good for individual’s online social capital = good for the company we work for.

Слайд 80Scope: You, the individual
Company wins
Profit
One of the best things you can

do for your company's brand:
strengthen your personal brand online.

Credibility: sales is about trusted advisorship

New business opportunities

Thought leadership

Word of mouth marketing

Increased visibility & discoverability on social web


Слайд 81Example: IBM Social Computing
“what really differentiates us in the marketplace: us”

“it

is very much in IBM's interest [for individual employees] to be aware of and participate in this sphere of information, interaction and idea exchange”

No: “IBMers should not use these media for covert marketing or public relations on behalf of IBM.”

Слайд 82My personal career
Blogging
Working in public ->AOL
Finding things 1st -> TC
Putting it

all together ->RWW
Now
Productizing my lessons learned
Leveraging my personal social capital
Putting the machine into your hands with Little Bird (GetLittleBird.com)


Слайд 84Metrics
ROI
Awesomeness
New business opportunities earned and won


Connections to target market influencers (Little

Bird)



Klout score


Слайд 85Strategy: Always add value
Mechanical:
IF you are interesting and useful
THEN people

will talk about you
BECAUSE when people spread your interesting content
THEY get points for being interesting themselves.

Poetic:
Adding value is good because the Internet is wonderful.
The Network of People offers an abundance of beauty and knowledge, discovery and empowerment - let’s revel in and celebrate it!


Слайд 86Five ways to add value with curation
Tactic: Curation


Слайд 871. Be first


Слайд 882. Say it best


Слайд 893. Aggregate


Слайд 904. Bring a unique perspective


Слайд 91(Definitely the toughest)
5. Be funny


Слайд 92Tactic: Working out loud
Working Out Loud = Observable Work

+ Narrating Your Work

Bryce Williams
Social Collab Consultant, Eli Lilly
@TheBrycesRight

Stowe Boyd:
Discover key information earlier
Succeed, improve or fail more quickly
Increases resilience in uncertainty



Слайд 93Tactic: Make it a habit
BJ Fogg’s model
Make it small
Tie it to

an anchor habit (eg read 5 tweets)
Celebrate



Слайд 94Tactic: Make it a habit
Marshall’s model
Oversubscribe and filter
Monitor for break-out hits

& key opportunities
Put it in a UI you’ll trip over




Слайд 95Tactic: Make it a habit
If/Then
If I’ve arrived at work, if it’s

after lunch, then scan the trade press
If I’m doing business with someone new, then I analyze their industry connections
If something happens in the world that I can add value to the discussion around, then I will at least Tweet about it


Слайд 96To summarize:
Grow yourself - it will serve your company well.
Add value

- make the pie higher for everyone, the social web follows an abundance model
Curate strategically - being awesome online is an art and science
Work out loud - that way everyone learns more, faster
Take steps to make it a habit - wash, rinse, repeat. Hustle + patience + creativity + generosity + relevance + luck = success!


Слайд 97and determining ROI
Measurement


Слайд 99Do you have all these programs?


Слайд 100Are you able to measure ROI?


Слайд 101Social
Value


Слайд 102Top-Down Approaches


Слайд 103Bottom-Up Approaches


Слайд 104Determining the measurement mix


Слайд 105No single approach dominates - it’s a mix.


Слайд 106Planning for success


Слайд 107http://businessmodelgeneration.com/canvas


Слайд 108Choosing your objectives


Слайд 109Set achievable goals
Find users / customers:
Get 100 legitimate prospects in

your email list
Prepare to raise money:
Target 10 firms and their principals/ analysts/ associates
Connect with influencers:
Get 10 relevant people following you
Network with peers:
Connect with 10 people in your field. Establish a relationship


Слайд 110Analyzing your objectives


Слайд 111http://www.flickr.com/photos/itsgreg/446061432
Analytics are the measurement of movement toward your business goals.


Слайд 112A good metric is
Clear, comparable ratios
Tied to your business model
Actionable, not

vain
Correlated or causal
Leading or Lagging

Слайд 113Comparable Ratios: Miles/mpg/tpmph
Clear: You know 60MPH is twice as fast as

30MPH
In a country, speed limits and mileage are well understood
Kilometers are conveniently decimal; miles map to hours
Rates: Miles travelled is good; miles per hour is better; accelerating or decelerating changes your gas pedal

Business model: You can measure “MPH divided by speeding tickets” as a metric of “driving fast without losing my license”


Слайд 114A few words on causality.


Слайд 128BAD
METRIC.
If it can’t change your behavior, then it’s a...


Слайд 129If you can only measure a few things


Слайд 130Most startups don’t know what they’re going to be when they

grow up.

Слайд 131A growth rate of 5% per week is good, 7% is

very good and more than 7% is excellent.

As a startup, you must measure growth.


Слайд 132But what kind of growth should you measure?


Слайд 133Startups and smaller initiatives should consider measuring the following:
Revenue
Conversions
Desired interactions
Shares of

content or product
Engagements with your content or your product
Uniques and pages visited

Слайд 134Twitter & Facebook Ads


Слайд 135Twitter Ads Increase Awareness & Intent


Слайд 136Ads increase awareness


Слайд 137FB Custom Audience: The Clymb


Слайд 138FB Custom Audience: The Clymb


Слайд 139Facebook Fan Value


Слайд 140Qualitative value of Twitter follower


Слайд 141Quantitative value of Twitter follower


Слайд 142Marketing on a budget


Слайд 165Thanks everybody!
That’s all!


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