Social Monitoring & Gamification: Creating Employee Advocates at Cisco презентация

Coming Up Employee advocacy & Gamification at Cisco A step by step guide on making employee advocacy and gamification work for you

Слайд 1Social Monitoring & Gamification: Creating Employee Advocates at Cisco
Product Manager
caroline@brandwatch.com |

@brandwatch

Caroline Goodwin

Digital Marketing Manager, EMEA
Cisco | @montuschi

Alex Montuschi


Слайд 2Coming Up
Employee advocacy & Gamification at Cisco
A step by step guide

on making employee advocacy and gamification work for you



Слайд 3Don’t be shy/ We’d love your participation
Ask questions in the session chat
Tweet

about out discussion

@brandwatch

#brandwatchtips

A download and recording of the webinar will be made available after the event


Слайд 4Brandwatch’s Enterprise Social Intelligence helps over 1000 clients understand and improve

the ROI of their marketing decisions

Brandwatch Overview

Brandwatch Vizia dramatically visualizes that data in a beautiful way and embeds it across large enterprises.

Brandwatch Analytics analyzes and manipulates online conversation data to gain meaningful insights; all managed via our powerful web Dashboard.



Слайд 5 Employee Advocacy & Gamification at Cisco


Слайд 6What’s Employee Advocacy?


Слайд 7Organic reach of Brand channels is decreasing
Source: Social@Ogilvy 2014


Слайд 8Has x10 more followers than corporate networks

90% of their social audience
is

new to the brand

An employee advocate is x2 more trusted than a CEO

Content shared by employees receives 8X more engagement than content shared by brand channels

Meet
The Social Employee


Слайд 9Social League Tables
Objective
Measure social impact and stimulate social engagement of Cisco

employees

How does it work?
Users are scored and ranked by based on their impact score which considers activity, reach and number of reactions generated on Twitter.



Слайд 11Cisco Employee Advocacy Potential in EMEAR
All Cisco Employees in EMEAR
Marketing Team

EMEAR

Social Media Managers

300 tweets per month
50,000 users reached per month

1,500 tweets per month
150,000 users reached per month

150,000 tweets per month
15,000,000 users reached per month

*Estimates based on only Cisco related tweets


Слайд 12Advocates Recognition
Michael Medhat GVSO Egypt

Shared over 2,000 Posts
Generated
263,000 impressions
149 Re-shares
2,000 clicks

Shared over

711 Posts
Generated
378,000 impressions
372 Re-shares
1,000 clicks

Fabien Medat SE Collaboration France

Shared over 690 Posts
Generated
591,000 impressions
479 Re-shares
3,000 clicks

Nicole Wajer SE Security Netherlands

Top Publisher

Top Amplifier

Top Engager


Слайд 13Results
Cisco Employees social activities increased by over 140% in 6 months
Average

number of tweets posted by employee increased by 55%, from 0.9 a day to 1.4.

232 users from 25 teams are currently using SLT to measure their social impact

Delivered over 120 hours of Social Media trainings to 200 people in FY15



Слайд 14Key Takeaways
Ranking users by Social Impact stimulates healthy competition within the

teams increasing social engagement.

Rewarding participation by acknowledging who generate the most engagement, helps users to stay motivated and active.

Social Media Trainings help users to become more social-savvy and learn how to improve their social influence.

Social Listening tools help users to measure their social impact and benchmark themselves against others in the company.

Measurement

Education

Gamification

Recognition




Слайд 15 A step by step guide


Слайд 16Raise awareness of the value of social
Broadcast



Share
Integrate


Слайд 17Enable employees
Train
Provide helpful guidelines and tips
Make them aware of how

you measure social



Promote
Encourage your employees to share your news and content

Collate
Add employee social handles to a dedicated Author list in Brandwatch


Слайд 18Create healthy competition!


Image of Top Tweeters Analytics



Слайд 19Harness the power of your advocates
Plan ahead
Brief employees about campaigns ahead

of time
Share relevant hashtags and links to content



Monitor
Track campaign specific data using relevant operators like links: and hashtags:
Provide live updates throughout the campaign to keep up momentum


Recognize
Thank your employees for their advocacy
Share your campaign successes
Recognize your most effective advocates


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