Managing the Politics of Content Hilary MarshJBoye Conference 2015 презентация

Содержание

Marketing Product Line

Слайд 1Managing the Politics of Content Hilary Marsh JBoye Conference 2015


Слайд 2


Слайд 3Marketing
Product Line


Слайд 4Everyone
Else
Web
Team


Слайд 6What Politics Look Like


Слайд 7
http://www.pakistantoday.com.pk/2012/09/11/entertainment/10-things-you-should-know-about-your-job-interviewer/


Слайд 9http://research.vtc.vt.edu/news/2014/jun/17/stephen-laconte-earns-college-engineering-deans-aw/


Слайд 11
http://www.georgiancollege.ca/academics/full-time-programs/electrical-engineering-technology-co-op-eety/


Слайд 13
http://www.qwhn.asn.au/managementcommittee.htm


Слайд 14http://blog.hostelbookers.com/travel/how-to-pack-your-backpack/

2004

2007

2010


Слайд 15http://www.technologist.eu/the-mindfulness-movement-connecting-body-and-mind/
What else?


Слайд 16http://www.technologist.eu/the-mindfulness-movement-connecting-body-and-mind/
How do you react?


Слайд 17
http://www.technologist.eu/the-mindfulness-movement-connecting-body-and-mind/


Слайд 18
http://wrcofsanford.webs.com/apps/photos/photo?photoid=121493706


Слайд 19
http://wrcofsanford.webs.com/apps/photos/photo?photoid=121493706


Слайд 20
http://wrcofsanford.webs.com/apps/photos/photo?photoid=121493706


Слайд 21
http://www.scag.gov/


Слайд 24
“We have a carousel on our website because politics.”
– Dave Olsen,

www.dmolsen.com/
Confab Higher Ed 2014

Слайд 25
Content is…
Event
Product
Class
Program
Research


Слайд 26
Content strategy is…
Event Strategy
Product Strategy
Class Strategy
Program Strategy


Research Strategy

Слайд 27
Content
is
political


Слайд 28
Content is…
Event
Product
Class
Program
Research


Слайд 29
Content is…
My Event
My Product
My Class
My Program
My Research


Слайд 31“Every pixel has an owner.”
– Paul Ford, former web editor

at Harper’s magazine Confab 2013




Слайд 32“It is difficult to get a man
to understand something, when

his salary depends upon his not understanding it.”

– Upton Sinclair, 1935



Слайд 33http://www.amazon.com/Have-Always-Done-That-Way/dp/184728857X/


Слайд 34Department
Message
Audience
Department
Message
Audience
Department
Message
Audience
Department
Message
Audience

Old thinking


Слайд 35
Organization: Programs, offerings
Audience
Messages
Audience
Audience
Audience

New thinking


Слайд 36
Content strategy is CHANGE MANAGEMENT


Слайд 37
Digital is CHANGE MANAGEMENT


Слайд 38What Doesn’t Work


Слайд 40
http://wrcofsanford.webs.com/apps/photos/photo?photoid=121493706


Слайд 41Real-Life Solutions


Слайд 42“Be transparent, help people prep while
they’re waiting for
their project

to start.”
—Amanda Costello, University of Minnesota

Слайд 43“Be an evanglist for others’ work, and help people realize that

you are their champion and making way for them to do what they do best.”
—Matthew Grocki, Grassfed Content

Слайд 44“Pre-sell your ideas. Pull someone aside and get their input on

a draft, so by the time you officially reveal it, you’ve gotten their buy-in.”
—Sara Zailskas Walsh, Motorola.com

Слайд 45“Build strong relationships. Remember that everyone is trying to do a

good job but don’t always have the resources or skills they need.”
—Claire Helme and Mary Sabotoski, a university in Australia

Слайд 46“Employ “strategic nagging:” patient but persistent repetition of a message.
—Carrie Hane

Dennison, @carriehd, American Society of Civil Engineers

Слайд 47What Has Worked for You?


Слайд 48What Has Worked for Me


Слайд 49http://www.slideshare.net/est3ban/empathybased-personas-gaining-a-deeper-understanding-of-your-audience-presen

Shared focus on the audience


Слайд 50
Show, don’t tell


Слайд 51Useful
Relevant
Timely


Слайд 52Org-focused
Narrow interest
Not actionable


Слайд 53http://www.ssireview.org/blog/entry/four_models_for_organizing_digital_work_part_two
http://www.ssireview.org/blog/entry/four_models_for_organizing_digital_work_part_two

Get your governance in order


Слайд 54
http://teamnutztechnology.com/finding-the-right-radar-system-for-your-boat/
Do a pilot project (or several)


Слайд 55https://www.flickr.com/photos/telachhe/3342173731/

Keep
trying


Слайд 56
Get buy-in from the top


Слайд 57Your agenda
Show what’s broken and why
Show solutions and potential, and what

it will take to get there
Talk about the pilot efforts and the lessons learned
Anticipate roadblocks – raise “what if” scenarios, talk them through in advance
Determine follow-up frequency



Слайд 58
Respect the depth


Слайд 59http://bit.ly/1jntVcJ

Be patient


Слайд 60Show them how
http://ashram.yogasatsang.org/yoga-classes


Слайд 61Foster collaboration

Form a cross-departmental editorial board to review major requests together
Most

impactful stories require information from multiple sources
Facilitate, then gradually pass on ownership

Слайд 62
Motivate and recognize


Слайд 63I put the information
up online –now I
also need to

know
how many people
have used it???


Redefine success


Слайд 64Educate and remind


Слайд 65Operationalize and socialize


Слайд 66Offer options for creativity
http://oxendo.com/


Слайд 67
Be there for your colleagues


Слайд 68http://www.sfgate.com/performance/article/Review-Gold-examines-Jewish-mother-stereotype-3291210.php

Look, if it were up to me, I would leave that

content on the site, but the decision is out of my hands

Слайд 69Solid rationales and alternatives


Слайд 70http://www.enterprisenews.com/article/20140614/SPORTS/140617308

Report on progress


Слайд 71
Working together for customer satisfaction


Слайд 72Thank you!


@hilarymarsh
www.slideshare.net/hilarymarsh




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