How to build a content and social media engineIt takes a kickass team! презентация

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“Coming together is a beginning. Keeping together is progress. Working together is success.” -Henry Ford

Слайд 1How to build a content and social media engine It takes a

kickass team!

by Marcel Santilli
@santilli


Слайд 2“Coming together is a beginning. Keeping together is progress. Working together

is success.”

-Henry Ford

Слайд 3What do you want to get out of this workshop today?


Слайд 4What is your biggest challenge today?


Слайд 5Some background on me.


Слайд 7Launched July 2013


Слайд 10300+ articles published after 1.5 years


Слайд 11150+ contributors recruited to create content


Слайд 1215,000 marketing responses with average cost of $25


Слайд 13$19M in opportunities for the business


Слайд 1450K+ visits, 6K+ shares and 500+ inbound links


Слайд 18Build and launched site in just 3 months


Слайд 19Launched June 2015


Слайд 20230 articles published in 4 months


Слайд 21On track to reach 120K pageviews/month organically


Слайд 22134 contributors


Слайд 23Managing team of 13 people including internal, freelancer and vendors.


Слайд 24Agenda:

Why content matters
Building a content strategy that is tailored to your

resources
Define roles and responsibilities
Structuring your cross-functional team
Processes and tools to get work done and scale
Set metrics and KPIs to measure your team's success
Ask me anything

Слайд 25Focus on content vs. social media. Why?


Слайд 26Why content matters


Слайд 27If your content today was a product in itself, would your

customers buy it?

Слайд 28What is the reality today?


Слайд 29Only half of decision makers worldwide would first turn to an

existing supplier when faced with a business challenge.

Слайд 30Customers are cutting brands out of their learning.


Слайд 32They’re getting more and more of their information from outside sources.


Слайд 33Suppliers today account for less than one-half of all information that

buyers use to aid in their purchase decisions.

Слайд 34Complex environment with increasingly more players and more noise.


Слайд 35What does that mean to your business?


Слайд 36Critical need for businesses to deliver the right mix of (valuable)

content to the right audience.

Слайд 37It all boils down to one word…


Слайд 39To become the trusted advisor to prospective customers in your space.



Слайд 40
Have a personal trainer mentality


Слайд 41Teach where customers learn.


Слайд 42The problem is that content is too often just an afterthought


Слайд 43But if done right content can spark growth and be essential

to your business.

Слайд 44Building a strategy that is tailored to your resources


Слайд 45So what does it take to create a content and social

media engine?

Слайд 46Don’t underestimate the discovery phase.


Слайд 47Formalize your content strategy. Keep it simple but actually write it

down.

Слайд 48What are your business objectives?


Слайд 49Examples of business objectives
Capture mindshare with key business decision makers and

influencers
Establish trust with relevant personas.
Strengthen perception of HP Enterprise as a leading voice in the enterprise software space.
Generate marketing qualified leads, drive traffic and conversions.
Validate the efficacy of thought-leadership content to internal stakeholders.
Develop and incentivize an expert network of internal and external influencer-contributors.
Track user behavior, engage with and improve audience intelligence.

Слайд 50Start with your audience in mind.


Слайд 51You need to know more about your prospective customers than they

do.

Слайд 52Who are you trying to impact (be specific)?


Слайд 53Find a purpose.


Слайд 54How do you want your audience to perceive you?


Слайд 55What are you audience’s top needs that your content can help

solve?

Слайд 56Help position people to succeed. They will then trust themselves first,

opening them to trust you as an advisor in their journey.

Слайд 57Discover what content will challenge and disrupt customer priorities.


Слайд 58How will your content create value for your audience?


Слайд 59Write down your vision.


Слайд 60To be the [how you want your audience to perceive you]

for [your audience] that want to [audience’s need]. Provide [how you’ll create value for your audience].

To be the leading online destination for forward-thinking dev and tech professionals that want to solve today’s most challenging business problems and help shape the future of IT.

Provide unique insight into what’s next while equipping our readers with the practical knowledge that can be applied to real-world challenges, now.

Слайд 61What are your top resource constraints?


Слайд 62Other aspects of your content strategy
Content objectives
Content types (articles, videos, etc.)
Amplification

channels
Thought leadership vs. technical
Evergreen vs. news vs. research
Topics to cover
Contributor strategy

Слайд 63Approach to content
Valuable
Useful / practical
Contextual and relevant
Timely
Easy to consume
Device agnostic
Findable
Non-intrusive
Engaging
Unique
Builds

trust and authority

Слайд 64Balanced contributor strategy
Internal experts
Business partners
Customers (experts and executives)
Industry influencers
Educators / external

researchers
Paid writers / journalists
Paid influencers

Слайд 65Think big but start super narrow and focused.


Слайд 66Define roles and responsibilities


Слайд 67Program director / Chief editor
Managing editor / content strategist
Program manager
Technical expert
Copy

editor and proofing
SEO / SEM
Digital strategist
Social listening and ideation
Metrics and analytics
Social media and amplification
Paid media
Community management
Influencer management
Creative / graphic design
Web dev
PR & AR
Demand generation

Roles and responsibilities


Слайд 68Establish guidelines and hold regular training and enablement.


Слайд 69Have a place for everyone to easily find information.


Слайд 70Structuring your cross-functional team


Слайд 71Think broader than just your immediate, internal team.


Слайд 72Internal team
Across your organization
Customers
Business partners
Agencies / vendors
Freelancers / contractors
Crowdsourcing
Where to look


Слайд 73Time to market
Scalability
Internal resources available
Budget
Quality
Time investment
Coordination
What to consider?


Слайд 74Managing editors
Digital strategist
Social media and community manager
Visual designers
Web dev team
Copy editors

(contractor)
Internal subject matter expert per business group
Contributors

Sample team structure


Слайд 75Different team members can be leads for certain functions.


Слайд 76Set core values for your team.


Слайд 77It’s all about people – Always is and always will be.

People matter more than anything. We care about those we work with and those we serve. We are all about building trust-based relationships and establishing win-win partnerships. We care about the results but not at the expense of people. Everything we do should build trust.
We are challengers – Change is the only constant. We don’t just realize that, we enthusiastically embrace and drive ongoing change. We challenge the norms and push boundaries. We don’t maintain, we multiply. We are bold in what we do.
Growth and learning is in our DNA – Our curiosity sparks an endless appetite for learning. We can always be better. We are always pursing growth on all levels and fronts.
We are passionate for our work – We are here to create remarkable experiences. We get things done. Above all, we have passion for what we do. We are proud of what we do. We are relentless and driven.
We envision BIG and start small – We don’t welcome small thinking but we’re all about small starts. We are responsible risk-takers. We try new things without losing focus on what really matters. We know that greatness comes from caring about the little day-to-day things. We move fast.
We are generous givers, not self-serving takers – We give more than we take. We are always helping. We teach and educate. We are always setting people up for success.
We can do a lot more by doing less better and faster – We always bring our best. It’s focused excellence. We are obsessed about quality but with a iterative, fast-paced approach.
We will laugh hard, loud, and often – We enjoy our work and we have fun while at it. We don’t take ourselves too seriously.


Слайд 78Editorial guidelines


Слайд 80Social media guidelines


Слайд 81Processes and tools to get work done and scale


Слайд 82Think about growth and scalability as you define processes and technology.


Слайд 83
Clearly define your processes and workflow. Develop it with your team.


Слайд 86Make the world a better place. Please, stop using email.


Слайд 87Content management systems (CMS)


Слайд 88MARCEL SANTILLI


Слайд 89Content marketing platforms


Слайд 91Communication tools


Слайд 92MARCEL SANTILLI


Слайд 93File sharing and hosting


Слайд 94MARCEL SANTILLI


Слайд 95Social media management and monitoring tools


Слайд 96MARCEL SANTILLI


Слайд 97Influencer management


Слайд 98MARCEL SANTILLI


Слайд 99Team collaboration software


Слайд 100MARCEL SANTILLI


Слайд 101CRM or contact management tools


Слайд 102MARCEL SANTILLI


Слайд 103Analytics and marketing automation


Слайд 104MARCEL SANTILLI


Слайд 105Other tools


Слайд 106MARCEL SANTILLI


Слайд 107Set goals, metrics and KPIs to measure your team's success


Слайд 108Define your KPIs and what you will need to measure.


Слайд 109Some KPIs we are measuring
Cost per visit/view
Engagement per visit
Visit to response

rate
Average cost per response
Response to validated lead (VL)
Average opportunity per visit
Average opportunity size
Cost per opportunity

Слайд 110Track ROI from the beginning to give your content program more

respect.

Слайд 111Ask me anything!


Слайд 112MARCEL SANTILLI
Connect with me

Twitter.com/santilli
Linkedin.com/in/marcelsantilli


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