Building a Successful Global Content Marketing Team Panel презентация

Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such

Слайд 1Building a Successful Global Content Marketing Team Panel


Слайд 2Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act

of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
 
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
 
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Слайд 3Our Panelists












Kyle Lacy (Moderator)
Director, Global Content
Salesforce Marketing Cloud
@kyleplacy
Carlos Abler
Leader, Online Content


Strategy, 3M
@Carlos_Abler

Todd Wheatland
Head of Strategy
King Content
@ToddWheatland

Rebecca Lieb
Industry Analyst
Altimeter
@lieblink


Слайд 4Building a Successful Global Content Marketing Team
Rebecca Lieb
Analyst
Altimeter Group


Слайд 5The need for content is universal.


Слайд 6But content needs are diverse, unique to language and culture.


Слайд 7




Three Issues Facing Global Content Marketing
Content & Channels




Tools
Teams
Content & Channels


Слайд 8Risks
Inconsistent brand messaging
Duplicative efforts
Wasted time & money
Poor customer experience
Frustrated employees


Слайд 10Teams
Organizational Model
Executive leadership
Corporate vs. Regional
Roles, resources
Training, Governance
Internal &

external stakeholders
Cross-functional needs
Communication barriers
Empowering local practitioners
Invest in ‘indigenous’ translators


Слайд 11Content is also bigger than any single department
x


Слайд 13“Over half of my organization is responsible for content.”

- Melissa Tarleton,

Executive Director, Marketing at Dell

Слайд 16Tools
Content stack evolution (tool limitations)
Mutli-lingual, multi-alphabet – don’t rely on

translations!
CMS, DAM integrations
Content expirations by country
Country-specific barriers (e.g. firewalls, regulations, privacy)
Overlapping capabilities, risk for redundancy, costs


Слайд 18of the content marketers we surveyed report that the lack of

inter-departmental coordination is leading to disparate tools used.

40%


Слайд 19Content & Channels


Слайд 20Content & Channels
What to create, where
What should or should not be

disseminated globally
Primary channels by country
Cultural variations in content consumption
Cultural variations in effective tactics (e.g. Influencers, Search, Paid, Syndication)
Measuring results at an international level

Слайд 23




Three Issues Facing Global Content Marketing
Content & Channels




Tools
Teams
Content & Channels


Слайд 24
“Content is a team sport. All the content has to work

together; all the groups need to work together.”

–Karen Pate, VP, Content Strategy at iCrossing

Слайд 25
Thank You
Disclaimer: Although the information and data used in this report

have been produced and processed from sources believed to be reliable, no warranty expressed or implied is made regarding the completeness, accuracy, adequacy or use of the information. The authors and contributors of the information and data shall have no liability for errors or omissions contained herein or for interpretations thereof. Reference herein to any specific product or vendor by trade name, trademark or otherwise does not constitute or imply its endorsement, recommendation or favoring by the authors or contributors and shall not be used for advertising or product endorsement purposes. The opinions expressed herein are subject to change without notice.

Altimeter Group provides research and advisory for companies challenged by business disruptions, enabling them to pursue new opportunities and business models.

Jessica Groopman
Senior Researcher
@jessgroopman

Rebecca Lieb
Industry Analyst
@lieblink


Слайд 26Our Panelists












Kyle Lacy (Moderator)
Director, Global Content
Salesforce Marketing Cloud
@kyleplacy
Carlos Abler
Leader, Online Content


Strategy, 3M
@Carlos_Abler

Todd Wheatland
Head of Strategy
King Content
@ToddWheatland

Rebecca Lieb
Industry Analyst
Altimeter
@lieblink


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