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Accomodation operations. Venues cleaning. Reporting. Other venues cleaning. Trolleys’ types & pantries. Reporting презентация
Содержание
- 1. Accomodation operations. Venues cleaning. Reporting. Other venues cleaning. Trolleys’ types & pantries. Reporting
- 2. Room types (6). Room (HSK) status (4+2).
- 3. Other venues cleaning
- 4. Other venues cleaning Lobby To consider: Weather
- 5. Other venues cleaning Elevators To consider: Weather forecast Traffic Maintenance support
- 6. Other venues cleaning Public restrooms To consider:
- 7. Other venues cleaning Swimming pool To consider:
- 8. Other venues cleaning Gym To consider: Cleaning
- 9. Other venues cleaning Restaurants To consider: Cleaning
- 10. Other venues cleaning Events To consider: Clean
- 11. Other venues cleaning Back office To consider:
- 12. Other venues cleaning Exterior hotel area To
- 13. Other venues cleaning Major cleaning rules
- 14. Group task! Try to explain advantages and
- 15. Group task! Other venues cleaning
- 16. Other venues cleaning Frequency Schedule: indicates how
- 17. Other venues cleaning Frequency Schedule
- 18. Other venues cleaning Preventive maintenance: A systematic
- 19. Other venues cleaning Preventive maintenance example
- 20. Other venues cleaning Routine maintenance: Activities related
- 21. Other venues cleaning Routine maintenance example Replacement
- 22. Trolleys – different types Trolleys’ types & pantries
- 23. Housekeeping trolley Bed sheets in one shelf,
- 24. Laundry trolley Separate for clean and dirty.
- 25. Minibar trolley Should be kept locked. Items inventoried. Trolleys’ types & pantries
- 26. Public area trolleys Heavy duty. Big
- 27. Trolleys – how to select Trolleys’ types & pantries
- 28. Pantries Trolleys’ types & pantries
- 29. Pantries Trolleys’ types & pantries
- 30. Home task! Compose special cleaning project for
- 31. Reporting & check lists
- 32. Reporting & check lists Pest control
- 33. Reporting & check lists Logbook
- 34. Reporting & check lists Guest loan
- 35. Reporting & check lists Lost & Found
- 36. Group assignment status Please be ready for
- 37. Room cleaning sequence and cleaning types. ?
Room types (6). Room (HSK) status (4+2). FO status (2). Service status (2). Reservation status (7). Why do we need room discrepancy report? What is the priority in
Слайд 1ACCOMODATION OPERATIONS
3. Venues cleaning. Reporting.
Other venues cleaning.
Trolleys’ types & pantries.
Reporting.
Слайд 2Room types (6). Room (HSK) status (4+2). FO status (2). Service
status (2). Reservation status (7).
Why do we need room discrepancy report?
What is the priority in HSK assignments (7)? Which room to clean first?
Handicap room.
What amenities must be (not) in the room?
Room cleaning types (6) and sequence (6).
Any questions on assignment?
Why do we need room discrepancy report?
What is the priority in HSK assignments (7)? Which room to clean first?
Handicap room.
What amenities must be (not) in the room?
Room cleaning types (6) and sequence (6).
Any questions on assignment?
Guest rooms & Amenities. Cleaning
Let’s repeat
Слайд 4Other venues cleaning
Lobby
To consider:
Weather forecast
Lobby non-peak hours 10:30 pm – 7:00
am
Guest socializing
Hotel events
Cleaning every hour OR daily
Guest socializing
Hotel events
Cleaning every hour OR daily
Слайд 6Other venues cleaning
Public restrooms
To consider:
Cleaning every hour - checklist
Hotel events
Make sure
rest room is vacant
Proper signs
Proper signs
Слайд 7Other venues cleaning
Swimming pool
To consider:
Cleaning every hour – checklist
Water cooler
Wet towels
& dirty linen - restock
Proper signs
Mold
Comfortable temperature
Proper signs
Mold
Comfortable temperature
Слайд 8Other venues cleaning
Gym
To consider:
Cleaning every day
Water cooler
Soiled linen – restock
Engineering maintains
the equipment
Comfortable temperature
Comfortable temperature
Слайд 9Other venues cleaning
Restaurants
To consider:
Cleaning after closing
Shampooing on weekly or monthly basis
Слайд 10Other venues cleaning
Events
To consider:
Clean immediately after function
Shampooing on a frequent basis
High-level
cleaning may require an outside service
Third party participants
Third party participants
Слайд 11Other venues cleaning
Back office
To consider:
During the evening or early morning
Staff vacation
– general cleaning
Do not touch any personal belonging
Staff locker rooms
Storage areas
Security issues key
Do not touch any personal belonging
Staff locker rooms
Storage areas
Security issues key
Слайд 12Other venues cleaning
Exterior hotel area
To consider:
Weather / Season
Parking, Beach, Lawns, Patio,
Entrance
Outside furniture & heaters
Smoking areas
Plants
Outside furniture & heaters
Smoking areas
Plants
Слайд 14Group task!
Try to explain advantages and disadvantages of using electric hand
dryer and paper towels in public toilet.
Other venues cleaning
Слайд 16Other venues cleaning
Frequency Schedule:
indicates how often hotel premises shall be cleaned.
Areas that must be cleaned on a daily or weekly basis become a part of a routine cleaning cycle.
Other items which must be cleaned monthly or less frequently are inspected on a daily basis but they become part of scheduled special cleaning projects.
Слайд 18Other venues cleaning
Preventive maintenance:
A systematic approach to maintenance in which situations
are identified and corrected on a regular basis. This will help to control costs and keep larger problems from occurring.
Слайд 20Other venues cleaning
Routine maintenance:
Activities related to the general upkeep of the
property that occur on a regular basis.
Слайд 21Other venues cleaning
Routine maintenance example
Replacement fused light bulbs, furniture polishing, whitewashing
wooden floors, grass cutting, snow shoveling, leaves sweeping.
Слайд 23Housekeeping trolley
Bed sheets in one shelf, towels in another, bathroom amenities
in a separate drawer.
Heavy – down, light – up.
Well organized and well stocked before starting each shift. Maid is responsible to load trolley at the end of her shift for tomorrow.
Secure.
Heavy – down, light – up.
Well organized and well stocked before starting each shift. Maid is responsible to load trolley at the end of her shift for tomorrow.
Secure.
Trolleys’ types & pantries
Слайд 24Laundry trolley
Separate for clean and dirty.
Separate for textile purpose (SPA, restaurant,
rooms).
Trolleys’ types & pantries
Слайд 26Public area trolleys
Heavy duty.
Big size.
Stable.
Mop wringer trolley
Regular Bucket
Twin Buckets
Public area cart
Trolleys’
types & pantries
Слайд 30Home task!
Compose special cleaning project for a hotel of 70 rooms.
Be ready to justify your decision. Excel file you will find in Intranet. Please submit your work 48 hours prior to next lesson.
Other venues cleaning
Слайд 36Group assignment status
Please be ready for presentation by the end of
November, 2016. All details you may find in Intranet.
Слайд 37Room cleaning sequence and cleaning types.
?
Introduction
Public areas in a hotel.
Difference between
preventive and routine maintenance.
Pantry allocation.
Housekeeping reporting system.
Home task! 48 hours prior to next lesson.
Pantry allocation.
Housekeeping reporting system.
Home task! 48 hours prior to next lesson.
Resume
