Great Failures in Competitive Intel Why so many analyses of the competition fail, and how web marketers can improve the process презентация

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bit.ly/randintelfail Get the presentation:

Слайд 1Rand Fishkin, Wizard of Moz | @randfish | rand@moz.com
Great Failures

in Competitive Intel
Why so many analyses of the competition fail, and
how web marketers can improve the process

Слайд 2
bit.ly/randintelfail
Get the presentation:


Слайд 3Tragically Common,
Competitive Intel Failures
4


Слайд 4Assuming Knowledge of the Root Cause
#1


Слайд 5

We’ve analyzed 50 of our most important search terms and found

that the top organic result almost never appears in the ads

Слайд 6

We think this is due to Google’s preference for diversity in

their SERPs.

Via Econsultancy


Слайд 7

Recommended Action:
Test removal of our paid search campaigns for a subset

of keywords.

Слайд 8

Recommended Action:
Test removal of our paid search campaigns for a subset

of keywords.

This isn’t necessarily a crazy, terrible idea.
So why do most of us know it won’t work?


Слайд 9

Observation:
We saw X.
A Flawed Competitive Intel Process
Analysis:
We collected data.
Correlation:
We validated X’s

frequency.

Recommendation:
We proposed an experiment.


Слайд 10
A Process
^
more successful


Слайд 11Observation:
We saw X.
Analysis:
We collected data.
Correlation:
We validated frequency.
Recommendations:
We proposed validation methods for

each potential cause.

Hypotheses:
We brainstormed potential root causes.


Слайд 12Mistaking a few Outliers for a Representative Sample Set
#2


Слайд 13

Competing in help desk software will require a very high domain

authority

Слайд 14

Err.. Wait, maybe not.


Слайд 15

We Bias to What We Know
Given my background in search, I

often conflate rankings success with business success

Слайд 16

And We Bias to Outliers
Via NYTimes: Silicon Valley’s Startup Machine


Слайд 17

Often to the Detriment of the Truth
Funding only

is terribly limiting

Via HBR


Слайд 18


This Isn’t the Only Way to Skin a Cat.
Hammered Metal Lion

by Selçuk Yılmaz

Слайд 19
A Solution
^
more holistic


Слайд 20

Cast a Wide Net
Analyze:
Our four biggest competitors in the search rankings.


Слайд 21

Cast a Wide Net
Analyze:
Our four biggest competitors in the search rankings.
Analyze:
A

broad range of competitors, noting correlations that predict both failure and success



Слайд 22

e.g.
Instead of looking exclusively at the tactics of top ranking sites…


Слайд 23

e.g.
We look at the what high ranking sites do that lower

ranking sites don’t.

Слайд 24

e.g.
AND try to understand how sites that perform poorly in search

results may be attracting traffic and leads through other channels




Слайд 25Overinvesting
in Imitation
#3


Слайд 26Via Visual Website Optimizer
Could this actually HURT conversion?


Слайд 27Via Visual Website Optimizer


Слайд 28Via Visual Website Optimizer
A/B Test Results

Page without the shield icon had

400%+ CR improvement vs page with the icon.

[Note: results ARE statistically significant]

Слайд 29
We need to remove the security messages on our site ASAP!


Слайд 30
We should test this.


Слайд 31
Is this the most meaningful test we can perform right now?
(I’m

not saying it isn’t, just that we should prioritize intelligently)

Слайд 32Via Kayak’s Most Interesting A/B Test
vs.


Слайд 33Via Kayak’s Most Interesting A/B Test

A/B Test Results

“So we decided to

do our own experiment about this and we actually found the opposite that when we removed the messaging, people tended to book less.”

- Vinayak Ranade, Director of Engineering for Mobile, KAYAK

Слайд 34
Good thing we tested!
Good thing we tested!
Your evidence is no match

for my ignorance!

Слайд 35
2 Problems
^
w/ this approach


Слайд 36#1: We don’t know for certain why or whether a tactic

worked (or if it will work for us).

#2: Copying a competitor’s strategy ensures that we lag rather than leap them.


Слайд 37Underinvesting in Your Own, Unique Strengths
#4


Слайд 38
What’s Our Competition Doing?


Слайд 39Blogging

Twitter
Google+
Events
PR
In-Person Sales
Email
Social Ads
Retargeting
CRO
Outdoor
Radio
Print
Video
Instagram
Pinterest
Pinterest
Reddit
Image Search
Facebook
SEO
PPC
TV
Display


Слайд 40Blogging

Twitter
Google+
Events
PR
In-Person Sales
Email
Social Ads
Retargeting
CRO
Outdoor
Radio
Print
Video
Instagram
Pinterest
Pinterest
Reddit
Image Search
Facebook
SEO
PPC
TV
Display


Слайд 41Blogging

Twitter
Google+
Events
PR
In-Person Sales
Email
Social Ads
Retargeting
CRO
Outdoor
Radio
Print
Video
Instagram
Pinterest
Pinterest
Reddit
Image Search
Facebook
SEO
PPC
TV
Display
We Should Do These.


Слайд 42
A Question
^
better


Слайд 43
Things We Can Do Better Than Anyone Else
Tactics That Will Reach

& Resonate With Customers

What can we do here?


Слайд 44
Things We Can Do Better Than Anyone Else
Tactics That Will Reach

& Resonate With Customers

Well, we’re unusually great at visual content…


Слайд 45Blogging
Google+
Events
In-Person Sales
Email
Retargeting
CRO
Outdoor
Radio
Print
Pinterest
Reddit
SEO
PPC
TV
Display
Twitter
PR
Social Ads
Video
Instagram
Pinterest
Image Search
Facebook


Слайд 46

Now the 2 Questions Become…
Twitter
PR
Social Ads
Video
Instagram
Pinterest
Image Search
Facebook
Which of these channels/tactics can

successfully reach our audience?

Слайд 47

Now the 2 Questions Become…
Twitter
PR
Social Ads
Video
Instagram
Pinterest
Image Search
Facebook
Who’s great at this stuff,

and what are they doing that works?

Слайд 48Rand Fishkin, Wizard of Moz | @randfish | rand@moz.com
bit.ly/randintelfail


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