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Patient Safety and Social Media презентация
Содержание
- 1. Patient Safety and Social Media
- 2. Social Media
- 4. “My Administration is committed to creating an
- 5. THE RISE OF OPEN?
- 6. BALANCING
- 7. TELLING STORIES WRONGFOOTED
- 8. Thoughts? Patient confidentiality? What is the
- 9. ASKING QUESTIONS
- 11. “fill in incident report, often get
- 12. “If you're understaffed, you don't have
- 13. “incident form. Gets ignored. So don't
- 14. How would you feel if your trainee/colleague
- 15. WHOSE AGENDA? #107DAYS #JUSTICEFORLB
- 18. “Sadly, since the publication of the independent
- 19. “We should be clear that there is
- 20. How easy is it to listen on social media? How should we respond?
- 21. THE FUTURE? CLOSING THOUGHTS
Social Media
Слайд 4“My Administration is committed to creating an unprecedented level of openness
in Government.”
President Obama, Jan 21st, 2009
President Obama, Jan 21st, 2009
Слайд 8Thoughts?
Patient confidentiality?
What is the purpose of sharing stories?
What could go
wrong?
How should trust management respond to staff sharing a story?
How should trust management respond to staff sharing a story?
Слайд 11
“fill in incident report, often get email back from lead for
clinical risk within hours! Sometimes problem fixed within a day.”
Слайд 12
“If you're understaffed, you don't have time to report. If you
do, you generally never find out what the response was.”
Слайд 13
“incident form. Gets ignored. So don't fill out any more forms.
Speak to management. Get ignored. Move on”
Слайд 14How would you feel if your trainee/colleague said this?
How would you
respond?
Which questions can we ask?
Which questions can we ask?
Слайд 18“Sadly, since the publication of the independent report the Trust has
been subject to trolling on Twitter, a number of staff have been directly targeted and have felt intimidated by the Twitter traffic, we are aware of at least one staff member’s account having been hacked and a bogus Trust Twitter account set up.”
Слайд 19“We should be clear that there is absolutely no evidence that
Sara Ryan is personally responsible for this trolling, hacking or intimidation but there are clearly some people who wish to use this case inappropriately.”
