& assignments.
Guestroom layout. Furnishing & amenities.
Room cleaning sequence and cleaning types.
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Accomodation operations. Room cleaning sequence and cleaning types презентация
Содержание
- 1. Accomodation operations. Room cleaning sequence and cleaning types
- 2. What are main tasks for HSK department?
- 3. Let’s repeat
- 4. Property management system (PMS) PMS (HSKP reports). Room status & assignments.
- 5. HSK module ROOM PMS (HSKP reports). Room status & assignments.
- 6. HSK module ROOM TYPE ? PMS (HSKP reports). Room status & assignments.
- 7. HSK module Room Status reflects HSK status. PMS (HSKP reports). Room status & assignments.
- 8. Other room statuses Out of Order (OOO):
- 9. Other room statuses Sleep out: a guest
- 10. HSK module FO Status – Front Office
- 11. HSK module Service Status marks up guest’s
- 12. HSK module Reservation Status gives update on
- 13. Group task! PMS (HSKP reports). Room status
- 14. Housekeeping Status report: A report prepared by
- 15. Room Discrepancy report: Cross-referenced report between
- 16. HSK assignments PMS (HSKP reports). Room status & assignments.
- 17. HSK assignments PMS (HSKP reports). Room status & assignments.
- 18. Room layout SGL TWN TRPL Guestroom layout. Furnishing & amenities.
- 19. Room layout CONNECTING QUAD Guestroom layout. Furnishing & amenities.
- 20. Room layout HANDICAP ROOM Handicap parking,
- 21. Room layout HANDICAP BATHROOM Telephone, Handrail,
- 22. Furnishing Guestroom layout. Furnishing & amenities.
- 23. Furnishing Guestroom layout. Furnishing & amenities.
- 24. Amenities Guestroom layout. Furnishing & amenities.
- 25. Amenities Guestroom layout. Furnishing & amenities. The must: bathrobe, slippers.
- 26. Amenities Guestroom layout. Furnishing & amenities.
- 27. Amenities Guestroom layout. Furnishing & amenities.
- 28. Amenities Guestroom layout. Furnishing & amenities. 3-5* must provide
- 29. Amenities Guestroom layout. Furnishing & amenities.
- 30. Group assignment Please be ready for presentation
- 31. Room cleaning sequence and cleaning types.
- 32. Preparing to clean Room cleaning sequence and
- 33. Cleaning types Room cleaning sequence and cleaning types.
- 34. Turndown Service: Room attendant enters the
- 35. Cleaning sequence: Room cleaning sequence and cleaning types.
- 36. Cleaning sequence: Room cleaning sequence and cleaning types.
- 37. Cleaning sequence: Room cleaning sequence and cleaning types.
- 38. Cleaning sequence: Room cleaning sequence and cleaning types.
- 39. Cleaning sequence: Room cleaning sequence and cleaning types.
- 40. Cleaning sequence: Room cleaning sequence and cleaning types.
- 41. Group task! Determine cleaning type needed for
- 42. Room cleaning sequence and cleaning types. ?
What are main tasks for HSK department? What are influencers for hotel organization? And for HSK precise? Name all hotel departments. Describe HSK org chart and influencers. Areas
Слайд 2What are main tasks for HSK department?
What are influencers for
hotel organization? And for HSK precise?
Name all hotel departments. Describe HSK org chart and influencers. Areas of responsibility?
How to prepare and use SOP?
What to consider composing duty roster?
Home task.
Name all hotel departments. Describe HSK org chart and influencers. Areas of responsibility?
How to prepare and use SOP?
What to consider composing duty roster?
Home task.
Introduction
Let’s repeat
Слайд 8Other room statuses
Out of Order (OOO): rooms kept under out of
order are not sellable and these rooms are deducted from the hotels inventory. A room may be out-of-order for a variety of reasons, including the need of maintenance, refurbishing and extensive cleaning etc.
Out of Service (OOS ): rooms kept under out of service are not deducted from the hotel inventory. This is a temporary blocking and reasons may be bulb fuse, TV remote not working, show room, etc. These rooms are not assigned to the guest once issue is fixed.
Out of Service (OOS ): rooms kept under out of service are not deducted from the hotel inventory. This is a temporary blocking and reasons may be bulb fuse, TV remote not working, show room, etc. These rooms are not assigned to the guest once issue is fixed.
PMS (HSKP reports). Room status & assignments.
Слайд 9Other room statuses
Sleep out: a guest is registered to the room,
but the bed has not been used.
Lock out: the room has been locked by FO so that the guest can not enter until he or she clears the issue with FO.
Late Check out: the guest has requested and is being allowed to check out later than the normal/standard departure time of the hotel.
Day use: guest stays for less than one night.
Due out/Arrival: status indicates room is reserved for today, but previous guest still is in the room.
Lock out: the room has been locked by FO so that the guest can not enter until he or she clears the issue with FO.
Late Check out: the guest has requested and is being allowed to check out later than the normal/standard departure time of the hotel.
Day use: guest stays for less than one night.
Due out/Arrival: status indicates room is reserved for today, but previous guest still is in the room.
PMS (HSKP reports). Room status & assignments.
Слайд 10HSK module
FO Status – Front Office status, shows whether room is
Vacant or Occupied.
PMS (HSKP reports). Room status & assignments.
Слайд 11HSK module
Service Status marks up guest’s door knob sign – Do
Not Disturb or Make Up Room.
PMS (HSKP reports). Room status & assignments.
Слайд 12HSK module
Reservation Status gives update on guest's reservation.
PMS (HSKP reports). Room
status & assignments.
Слайд 13Group task!
PMS (HSKP reports). Room status & assignments.
Determine room status,
FO status and reservation status of all rooms marked.
Слайд 14Housekeeping Status report:
A report prepared by the housekeeping supervisor to indicate
the current status of each room based on a physical check.
PMS (HSKP reports). Room status & assignments.
Слайд 15Room Discrepancy report:
Cross-referenced report between housekeeping and FO, which detects
room status discrepancies.
PMS (HSKP reports). Room status & assignments.
Слайд 20Room layout
HANDICAP ROOM
Handicap parking,
1st floor or lift access,
Rampant,
Handrail,
Entrance – 1m. wide,
No
doorsill,
Magnet stopper,
Peephole, sockets, switches, hangers no higher that 1,2m.,
Corner protection panels.
Magnet stopper,
Peephole, sockets, switches, hangers no higher that 1,2m.,
Corner protection panels.
Guestroom layout. Furnishing & amenities.
Слайд 21Room layout
HANDICAP BATHROOM
Telephone,
Handrail,
Alarm pull cord,
Tip-up seat,
Wheelchair turning space.
Guestroom layout. Furnishing &
amenities.
Слайд 24Amenities
Guestroom layout. Furnishing & amenities.
The must: shower cap, soap, dental
kit, shampoo, shower gel, paper tissues.
Слайд 26Amenities
Guestroom layout. Furnishing & amenities.
The must: envelope, paper, notepad, pen
or pencil.
Слайд 27Amenities
Guestroom layout. Furnishing & amenities.
4-5* will provide service within 1
hour.
1-3* will provide guest with iron and ironing board.
1-3* will provide guest with iron and ironing board.
Слайд 30Group assignment
Please be ready for presentation by November 22, 2016. All
details you may find in Intranet.
Слайд 32Preparing to clean
Room cleaning sequence and cleaning types.
Caddy contains:
All purpose cleaner
Window
spay
Dusting solution
Rags and sponges
Rubber gloves
Dusting solution
Rags and sponges
Rubber gloves
Слайд 34Turndown Service:
Room attendant enters the guestroom in the early evening
to restock supplies, tidy the room, turn down the covers of the bed and give a compliment to the guest.
Room cleaning sequence and cleaning types.
Слайд 41Group task!
Determine cleaning type needed for all rooms marked.
Room cleaning
sequence and cleaning types.
Слайд 42Room cleaning sequence and cleaning types.
?
Introduction
PMS. Discrepancy report. Room status &
assignments.
Guestroom layout. Mattress size. Handicap room.
Guest amenities.
Room cleaning sequence and cleaning types.
Turn down.
Group assignment to submit 1 week before exam!
Guestroom layout. Mattress size. Handicap room.
Guest amenities.
Room cleaning sequence and cleaning types.
Turn down.
Group assignment to submit 1 week before exam!
Resume
