Accomodation operations. Room cleaning sequence and cleaning types презентация

Содержание

What are main tasks for HSK department? What are influencers for hotel organization? And for HSK precise? Name all hotel departments. Describe HSK org chart and influencers. Areas

Слайд 1ACCOMODATION OPERATIONS
2. Guest rooms & Amenities. Cleaning.
PMS (HSKP reports). Room status

& assignments.
Guestroom layout. Furnishing & amenities.
Room cleaning sequence and cleaning types.


Слайд 2What are main tasks for HSK department?

What are influencers for

hotel organization? And for HSK precise?

Name all hotel departments. Describe HSK org chart and influencers. Areas of responsibility?

How to prepare and use SOP?

What to consider composing duty roster?

Home task.


Introduction

Let’s repeat


Слайд 3Let’s repeat


Слайд 4Property management system (PMS)
PMS (HSKP reports). Room status & assignments.


Слайд 5HSK module
ROOM

PMS (HSKP reports). Room status & assignments.


Слайд 6HSK module
ROOM TYPE

?
PMS (HSKP reports). Room status & assignments.


Слайд 7HSK module
Room Status reflects HSK status.
PMS (HSKP reports). Room status &

assignments.

Слайд 8Other room statuses
Out of Order (OOO): rooms kept under out of

order are not sellable and these rooms are deducted from the hotels inventory. A room may be out-of-order for a variety of reasons, including the need of maintenance, refurbishing and extensive cleaning etc.

Out of Service (OOS ): rooms kept under out of service are not deducted from the hotel inventory. This is a temporary blocking and reasons may be bulb fuse, TV remote not working, show room, etc. These rooms are not assigned to the guest once issue is fixed.

PMS (HSKP reports). Room status & assignments.


Слайд 9Other room statuses
Sleep out: a guest is registered to the room,

but the bed has not been used.

Lock out: the room has been locked by FO so that the guest can not enter until he or she clears the issue with FO.

Late Check out: the guest has requested and is being allowed to check out later than the normal/standard departure time of the hotel.

Day use: guest stays for less than one night.

Due out/Arrival: status indicates room is reserved for today, but previous guest still is in the room.

PMS (HSKP reports). Room status & assignments.


Слайд 10HSK module
FO Status – Front Office status, shows whether room is

Vacant or Occupied.

PMS (HSKP reports). Room status & assignments.


Слайд 11HSK module
Service Status marks up guest’s door knob sign – Do

Not Disturb or Make Up Room.

PMS (HSKP reports). Room status & assignments.


Слайд 12HSK module
Reservation Status gives update on guest's reservation.
PMS (HSKP reports). Room

status & assignments.

Слайд 13Group task!
PMS (HSKP reports). Room status & assignments.
Determine room status,

FO status and reservation status of all rooms marked.

Слайд 14Housekeeping Status report:
A report prepared by the housekeeping supervisor to indicate

the current status of each room based on a physical check.

PMS (HSKP reports). Room status & assignments.


Слайд 15Room Discrepancy report:
Cross-referenced report between housekeeping and FO, which detects

room status discrepancies.

PMS (HSKP reports). Room status & assignments.


Слайд 16HSK assignments
PMS (HSKP reports). Room status & assignments.


Слайд 17HSK assignments
PMS (HSKP reports). Room status & assignments.


Слайд 18Room layout
SGL
TWN
TRPL
Guestroom layout. Furnishing & amenities.


Слайд 19Room layout
CONNECTING
QUAD
Guestroom layout. Furnishing & amenities.


Слайд 20Room layout
HANDICAP ROOM

Handicap parking,
1st floor or lift access,
Rampant,
Handrail,
Entrance – 1m. wide,
No

doorsill,
Magnet stopper,
Peephole, sockets, switches, hangers no higher that 1,2m.,
Corner protection panels.

Guestroom layout. Furnishing & amenities.


Слайд 21Room layout
HANDICAP BATHROOM

Telephone,
Handrail,
Alarm pull cord,
Tip-up seat,
Wheelchair turning space.

Guestroom layout. Furnishing &

amenities.

Слайд 22Furnishing
Guestroom layout. Furnishing & amenities.


Слайд 23Furnishing
Guestroom layout. Furnishing & amenities.


Слайд 24Amenities
Guestroom layout. Furnishing & amenities.
The must: shower cap, soap, dental

kit, shampoo, shower gel, paper tissues.

Слайд 25Amenities
Guestroom layout. Furnishing & amenities.
The must: bathrobe, slippers.


Слайд 26Amenities
Guestroom layout. Furnishing & amenities.
The must: envelope, paper, notepad, pen

or pencil.

Слайд 27Amenities
Guestroom layout. Furnishing & amenities.
4-5* will provide service within 1

hour.
1-3* will provide guest with iron and ironing board.

Слайд 28Amenities
Guestroom layout. Furnishing & amenities.
3-5* must provide


Слайд 29Amenities
Guestroom layout. Furnishing & amenities.


Слайд 30Group assignment
Please be ready for presentation by November 22, 2016. All

details you may find in Intranet.

Слайд 31Room cleaning sequence and cleaning types.


Слайд 32Preparing to clean
Room cleaning sequence and cleaning types.
Caddy contains:
All purpose cleaner
Window

spay
Dusting solution
Rags and sponges
Rubber gloves


Слайд 33Cleaning types
Room cleaning sequence and cleaning types.


Слайд 34Turndown Service:
Room attendant enters the guestroom in the early evening

to restock supplies, tidy the room, turn down the covers of the bed and give a compliment to the guest.

Room cleaning sequence and cleaning types.


Слайд 35Cleaning sequence:
Room cleaning sequence and cleaning types.


Слайд 36Cleaning sequence:
Room cleaning sequence and cleaning types.


Слайд 37Cleaning sequence:
Room cleaning sequence and cleaning types.


Слайд 38Cleaning sequence:
Room cleaning sequence and cleaning types.


Слайд 39Cleaning sequence:
Room cleaning sequence and cleaning types.


Слайд 40Cleaning sequence:
Room cleaning sequence and cleaning types.


Слайд 41Group task!
Determine cleaning type needed for all rooms marked.
Room cleaning

sequence and cleaning types.

Слайд 42Room cleaning sequence and cleaning types.
?
Introduction
PMS. Discrepancy report. Room status &

assignments.

Guestroom layout. Mattress size. Handicap room.

Guest amenities.

Room cleaning sequence and cleaning types.

Turn down.

Group assignment to submit 1 week before exam!


Resume


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