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TITLE if you want презентация
Содержание
- 1. TITLE if you want
- 2. The problems that get solved have everything to do with who's doing the solving
- 7. The strategy is delivery Mike Bracken, UK Government Digital Service
- 13. They have no use for someone who looks and dresses like me. Mikey Dickerson
- 14. It’s almost as if they thought the
- 15. What do we want to borrow from tech?
- 16. Old process 1. policy 2. process 3. systems 4. users 5. stasis
- 17. New process 1. users 2. service
- 18. “One privilege the insured and well-off
- 20. 52,000 CalFresh clients 2x Growth 30% Churn
- 25. [CLEAN]
- 31. “The app proposes a new kind
- 32. People think I can fix New Orleans’ problems. I’m just a designer.
- 34. 1 doing 2 empathy 3 diversity
- 35. Code for America Fellows
- 40. No one has wanted me. I can
- 41. With, not for
The problems that get solved have everything to do with who's doing the solving
Слайд 14It’s almost as if they thought the nuts and bolts of
governing is for peons. They are policy people.
Steven Brill
Слайд 17New process
1. users
2. service (re)design
3. system development
4. policy check
5. feedback
Слайд 18
“One privilege the insured and well-off have is to excuse the
terrible quality of services the government routinely delivers to the poor. Too often, the press ignores — or simply never knows — the pain and trouble of interfacing with government bureaucracies that the poor struggle with daily.”
Ezra Klein, Washington Post
Ezra Klein, Washington Post
Слайд 31
“The app proposes a new kind of more productive communication between
the two groups that moves past angry and frustrated citizens on one end, and a paralyzed city on the other.”
-Fast Company Exist
-Fast Company Exist
Слайд 40No one has wanted me. I can still contribute. This is
the only place that has welcomed me and let me help.
