TITLE if you want презентация

The problems that get solved have everything to do with who's doing the solving

Слайд 1TITLE if you want



Слайд 2The problems that get solved have everything to do with who's

doing the solving

Слайд 7The strategy is delivery Mike Bracken, UK Government Digital Service


Слайд 13They have no use for someone who looks and dresses like

me. Mikey Dickerson

Слайд 14It’s almost as if they thought the nuts and bolts of

governing is for peons. They are policy people. Steven Brill

Слайд 15What do we want to borrow from tech?


Слайд 16Old process 1. policy 2. process 3. systems 4. users 5. stasis


Слайд 17New process 1. users 2. service (re)design 3. system development 4. policy check 5. feedback


Слайд 18
“One privilege the insured and well-off have is to excuse the

terrible quality of services the government routinely delivers to the poor. Too often, the press ignores — or simply never knows — the pain and trouble of interfacing with government bureaucracies that the poor struggle with daily.”

Ezra Klein, Washington Post

Слайд 2052,000
CalFresh clients
2x
Growth
30%
Churn


Слайд 25[CLEAN]


Слайд 31
“The app proposes a new kind of more productive communication between

the two groups that moves past angry and frustrated citizens on one end, and a paralyzed city on the other.”

-Fast Company Exist

Слайд 32People think I can fix New Orleans’ problems. I’m just a

designer.

Слайд 341 doing 2 empathy 3 diversity


Слайд 35Code for America Fellows


Слайд 40No one has wanted me. I can still contribute. This is

the only place that has welcomed me and let me help.

Слайд 41With, not for


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