Designing for Change презентация

Содержание

I’ve introduced a lot of change Adopt new events app Change search behavior Keep photos online Leave Facebook to play games Redesign profiles

Слайд 1

DESIGNING FOR CHANGE


Слайд 2
I’ve introduced a lot of change
Adopt new events app
Change search behavior
Keep

photos online
Leave Facebook to play games
Redesign profiles

Слайд 3CHANGE
When is it awesome? When does it suck?


Слайд 4Agenda
9:00 Welcome, intro to day and project
9:15 Hell & Heaven Exercise
9:45

Lecture: Why we hate change
10:00 Empathy map of customers
10:20 Elevator pitch exercise



10:30 break
11:00 Lecture: planning for change
11:15 Design exercise
11:145 Present
12:15 Q&A


Слайд 5Tripit
Imaginary project
Goal: 1. increase engagement, measured in DAU 2. increase revenue
Plan:

Add hotel booking from inside app, via Booking.com integration
Project pressures: BD closed deal with Lonely Planet, wants to integrate “tips”
Head of Design wants to do a “refresh” of the look

Слайд 6Redesign these two pages


Слайд 7HELL AND HEAVEN
3 min silent listing of what you hate about

travel
3 min silent listing of what you love about travel
15 min affinity map

Слайд 8WHY WE HATE CHANGE
And why we love it


Слайд 9LOSS AVERSION
“If a man can write a better book, preach a

better sermon, or make
a better mousetrap than his neighbor, though he build his
house in the woods, the world will make a beaten path to
his door.” Ralph Waldo Emerson was mistaken

Слайд 11EVALUATE PERCEIVED VALUE EVALUATE RELATIVE TO WHAT THEY KNOW


Слайд 12The IKEA Effect


Слайд 13LOSS OF CONTROL


Слайд 14HTTP://INTERACTION14.IXDA.ORG/PROGRAM/SATURDAY/401-THE-SHOCK-OF-THE-NEW


Слайд 15MINE

YOURS



When does a website stop being perceived as belonging solely to

the company?

Слайд 16MUSCLE MEMORY & COGNITIVE LOAD


Слайд 17From Serious Pony’s Blog “Your App Makes Me Fat”
http://seriouspony.com/blog/2013/7/24/your-app-makes-me-fat


Слайд 18From Serious Pony’s Blog “Your App Makes Me Fat”
http://seriouspony.com/blog/2013/7/24/your-app-makes-me-fat


Слайд 22QUESTION: SHOULD YOU EVEN MAKE A CHANGE?


Слайд 23EMPATHY MAP
20 minutes


Слайд 24ELEVATOR PITCH
10 Minutes
For (target customer) who has (customer need), (product name)

is a (market category) that (one key benefit). Unlike (competition), the product (unique differentiator).

Слайд 25BREAK
Resume at 11


Слайд 26PLANNING FOR CHANGE


Слайд 27HEAD HEART HANDS
ABC; Affective, behavioral, cognitive


Слайд 28HEAD: DIRECT THE RIDER
Bright Spots
Script the moves
Point to the destination


Слайд 29POINT TO THE DESTINATION
An intellectual argument


Слайд 30FOLLOW THE BRIGHT SPOTS
Earlyvangelists


Слайд 32SCRIPT THE KEY MOVES
Plan to teach


Слайд 33New! Easier to scan through your tweets!
Looking for replies? Here

they are.

First I thought twitter was broken… where was my reply?

Would have it killed them to tell me they rearranged everything?


Слайд 38TIP: JUST IN TIME INFORMATION BEATS ANY BORING TUTORIAL!


Слайд 39In this clip from Indie Game: The Movie (http://www.indiegamethemovie.com/), Edmund McMillen,

co-designer of Super Meat Boy, explains some key principles of game design.

Слайд 40In this clip from Indie Game: The Movie (http://www.indiegamethemovie.com/), Edmund McMillen,

co-designer of Super Meat Boy, explains some key principles of game design.

Слайд 41To play Dance Central, you have to learn the moves


Слайд 42They make the learning into a game too– if you can

decode the picture, you can get a diamond and skip the practice

Слайд 43HEART: FIND THE FEELING
Motivate The Elephant
Shrink the Change
Growth Mindset


Слайд 44MOTIVATE
Emotional Appeal


Слайд 46GROWTH MINDSET


Слайд 48

SHRINK THE CHANGE


Слайд 49HANDS: SHAPE THE PATH
Build on old habits
Tweak the Environment
Rally the herd


Слайд 50BUILD ON OLD HABITS


Слайд 51TWEAK THE ENVIRONMENT


Слайд 53RALLY THE HERD


Слайд 55STUDIO
3 on planning team, 3 on screens team
Deliverables: 4 slides
Time: 30

minutes
Pitch
Empathy map
Plan for rollout (what you are doing, and when, & how)
Key Screens

Слайд 56PRESENT


Слайд 57Q&A
Turn and face the strange


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