CHIEF HAPPINESS OFFICER
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THE GOVERNMENT SUMMIT DUBAI, UNITED ARAB EMIRATES 11 FEBRUARY 2015 JENN LIM CEO & CHIEF HAPPINESS OFFICER презентация
Содержание
- 1. THE GOVERNMENT SUMMIT DUBAI, UNITED ARAB EMIRATES 11 FEBRUARY 2015 JENN LIM CEO & CHIEF HAPPINESS OFFICER
- 3. TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE ?
- 4. WHAT IS YOUR GOAL IN LIFE?
- 5. “WHEN I GET _____, I’LL BE HAPPY”
- 6. REFLECTION HOW DID I GET HERE ? WHY AM I SO PASSIONATE ABOUT HAPPINESS?
- 7. OH @#$%
- 8. CAN COMPANIES REALLY BE SUCCESFUL WITH HAPPINESS AS A BUSINESS MODEL?
- 10. “A WOMAN’S DREAM CLOSET…” ZAPPOS KENTUCKY WAREHOUSE
- 11. EXPECTATIONS EXPERIENCE EMOTIONS STORIES CULTURE PERSONAL EMOTIONAL CONNECTION
- 12. CULTURE #1 PRIORITY?
- 13. RESEARCH SHOWS WHAT MAKES LONG-TERM SUSTAINABLE
- 14. HOW IS CULTURE #1 PRIORITY? HIRING
- 15. THE CULTURE BOOK THE CULTURE BOOK
- 16. THE CULTURE BOOK WHAT IS IT? COMPLETELY
- 17. EVER WONDER IF ANYONE READS CORE VALUES
- 18. CORE VALUES AT ZAPPOS Deliver WOW
- 19. CULTURE AND CUSTOMER SERVICE $2B* COMPANY 1999
- 20. BEST WORKPLACES VS. S&P 500 GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
- 22. AN EXPERIMENT IN HAPPINESS AS A
- 23. 1. COMMITMENT DO
- 24. 2. DEFINE YOUR CORE VALUES
- 25. 3. COMMIT TO TRANSPARENCY BE
- 26. 4. VISION
- 27. 5. BUILD MEANINGFUL RELATIONSHIPS IT’S NOT ABOUT
- 28. 6. BUILD THE RIGHT TEAM
- 29. SOME FRAMEWORKS LEARNED ALONG THE WAY…
- 30. SOME FRAMEWORKS LEARNED ALONG THE WAY…
- 31. HAPPINESS FRAMEWORK 1 LEVERS OF HAPPINESS
- 32. HAPPINESS FRAMEWORK 1 3 TYPES OF HAPPINESS
- 33. HAPPINESS FRAMEWORK 4 PARALLELS OF A GREAT BUSINESS AND HAPPINESS
- 34. IF RESEARCH SHOWS VISION MEANING
- 35. FIRST… THERE WAS A BOOK
- 36. 550,000+ COPIES SOLD 20 LANGUAGES/COUNTRIES 2010
- 37. I CAN BE A CMP!
- 39. THEN… THE BUS TOUR…
- 47. FIRST…THERE WAS A BOOK THEN THERE WAS A BUS TOUR
- 48. WE HEARD FROM AROUND THE WORLD UNIFIED
- 49. NOW…THE MOVEMENT TO SPREAD AND INSPIRE HAPPINESS
- 50. HOW? PCC. PEOPLE COMPANIES COMMUNITIES
- 52. HAPPIER COMMUNITIES
- 53. HAPPIER COMMUNITIES
- 54. HAPPINESS AT WORK SURVEY
- 55. TIPPING POINT OF HAPPINESS HARVARD BUSINESS REVIEW JAN-FEB 2012
- 56. 51% TURNOVER 22% PROFITABILITY 7.5YEARS
- 57. HAPPINESS… DELIVERED. – TOP 20 FASTEST GROWING E-COMMERCE COMPANY
- 58. WHAT MAKES HAPPY WORK?
- 59. WHO? ME – WE – COMMUNITY
- 60. HOW? ONE PCC AT A TIME
- 61. HOW CAN WE HELP? FOR:
- 62. BE TRUE TO OUR WEIRD SELVES IMAGINE…
- 63. BE TRUE TO OUR WEIRD SELVES LIVE OUR VALUES, PASSIONS AND PURPOSE IMAGINE…
- 64. BE TRUE TO OUR WEIRD SELVES
- 65. …THEN DO. WITH HAPPINESS!
TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE ?
Слайд 5“WHEN I GET _____, I’LL BE HAPPY”
“WHEN I ACHIEVE _____, I’LL
BE HAPPY”
LOTTERY WINNERS
TERMINALLY INJURED OR DISABLED
LOTTERY WINNERS
TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.
YET WE’RE SUPERBAD AT PREDICTING
WHAT CAN SUSTAIN IT.
Слайд 14HOW IS CULTURE
#1 PRIORITY?
HIRING FOR CULTURE
5 WEEKS OF TRAINING
$4000 OFFER
TO QUIT
ZAPPOS CULTURE BOOK
ZAPPOS CULTURE BOOK
Слайд 16THE CULTURE BOOK WHAT IS IT?
COMPLETELY UNEDITED
EXCEPT FOR TYPOS AND
SPELLING
SNAPSHOT OF CULTURE EVERY YEAR – WHAT’S GOOD, WHAT DO WE NEED TO IMPROVE
STARTED AS CULTURE BOOK, NOW THE
BRAND BOOK TOO
JAPAN AND BRAZIL LOVE ZAPPOS EVEN THOUGH ZAPPOS DOESN’T SHIP THERE
FOR A COPY, JUST EMAIL ME JENN@DELIVERINGHAPPINESS.COM
SNAPSHOT OF CULTURE EVERY YEAR – WHAT’S GOOD, WHAT DO WE NEED TO IMPROVE
STARTED AS CULTURE BOOK, NOW THE
BRAND BOOK TOO
JAPAN AND BRAZIL LOVE ZAPPOS EVEN THOUGH ZAPPOS DOESN’T SHIP THERE
FOR A COPY, JUST EMAIL ME JENN@DELIVERINGHAPPINESS.COM
Слайд 18CORE VALUES AT ZAPPOS
Deliver WOW Through Service
Embrace and Drive
Change
Create Fun and a Little Weirdness
Be Adventurous, Creative, and Open-Minded
Pursue Growth and Learning
Build Open and Honest Relationships With Communication
Build a Positive Team and Family Spirit
Do More with Less
Be Passionate and Determined
Be Humble
Create Fun and a Little Weirdness
Be Adventurous, Creative, and Open-Minded
Pursue Growth and Learning
Build Open and Honest Relationships With Communication
Build a Positive Team and Family Spirit
Do More with Less
Be Passionate and Determined
Be Humble
Слайд 19CULTURE AND CUSTOMER SERVICE
$2B* COMPANY
1999 – TODAY
NOV ‘09 AMAZON ACQUIRES
ZAPPOS
$1.2 BILLION**
*GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING
$1.2 BILLION**
*GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING
Слайд 22AN EXPERIMENT IN
HAPPINESS AS A
BUSINESS MODEL
LESSONS LEARNED:
COMMITMENT
CORE VALUES
TRANSPARENCY
VISION
RELATIONSHIPS
THE
RIGHT TEAM
AND CAN THEY BE
APPLIED TO YOU?
AND CAN THEY BE
APPLIED TO YOU?
HOW
?
Слайд 231. COMMITMENT
DO YOU WANT TO BUILD A LONG-TERM, SUSTAINABLE BRAND?
ARE YOU
WILLING TO COMMIT FINANCES, RESOURCES, AND TIME TO IT?
HOW LONG WILL IT BE A PRIORITY?
HOW LONG WILL IT BE A PRIORITY?
Слайд 242. DEFINE YOUR CORE VALUES
IT’S HARD.
START EARLY.
WHAT ARE YOUR
- COMPANY’S
- PERSONAL
CORE VALUES?
DO THEY ALIGN?
Слайд 253. COMMIT TO TRANSPARENCY
BE REAL. BE YOURSELF.
WHEN PEOPLE ARE, THERE’S LESS
TO FEAR.
(WHILE SAVING TIME, EFFORT AND ANXIETY)
WORK | LIFE INTEGRATION
(WHILE SAVING TIME, EFFORT AND ANXIETY)
WORK | LIFE INTEGRATION
EXAMPLES:
VENDOR EXTRANET
TWITTER.ZAPPOS.COM
“ASK ANYTHING”
TOURS & MEDIA VISITS
ZAPPOS INSIGHTS
Слайд 275. BUILD MEANINGFUL
RELATIONSHIPS
IT’S NOT ABOUT NETWORKING.
IT’S ABOUT
CONNECTEDNESS.
IF YOU’RE
INTERESTED, YOU DON’T HAVE TO TRY TO BE INTERESTING.
“IF THE PERSON
YOU’RE TALKING TO
ISN’T LISTENING, BE PATIENT. MAYBE HE HAS A SMALL PIECE
OF FLUFF IN HIS EAR.”
–
Слайд 29SOME FRAMEWORKS
LEARNED ALONG THE WAY…
WHAT DOES THE SCIENCE OF HAPPINESS
HAVE TO TELL US?
SOME DATA AND FRAMEWORKS
LEARNED ALONG THE WAY…
Слайд 30SOME FRAMEWORKS
LEARNED ALONG THE WAY…
TOP 5 I WISH’ES IN LIFE
-
BRONNIE WARE
TOP 5 REGRETS OF DYING
TOP 5 REGRETS OF DYING
I WISH
I HAD…
Слайд 34IF RESEARCH SHOWS
VISION
MEANING
HIGHER PURPOSE
LEADS TO HAPPINESS…
HOW DOES THAT
APPLY TO YOU
AND YOUR COMPANY?
Слайд 36550,000+ COPIES SOLD
20 LANGUAGES/COUNTRIES
2010 BEST OF LISTS
NPR MARKETPLACE
INC. MAGAZINE
NEW YORK POST
READWRITEWEB
AMAZON
CUSTOMER FAVORITE
#1 BESTSELLER LISTS
NYTIMES
WSJ
AMAZON
BARNES & NOBLE
BORDERS
#1 BESTSELLER LISTS
NYTIMES
WSJ
AMAZON
BARNES & NOBLE
BORDERS
WHOA.
Слайд 48WE HEARD FROM AROUND THE WORLD
UNIFIED
BY THE SAME
VISION
NO MATTER WHAT
BACKGROUND
CULTURE
IDEAS
JOB
HAPPINESS
Слайд 49NOW…THE MOVEMENT
TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD
SCIENTIFIC SENSE
BUSINESS SENSE
HUMAN
SENSE
Слайд 5651%
TURNOVER
22%
PROFITABILITY
7.5YEARS
HEALTHIER &
LONGER LIFE
HARVARD BUSINESS REVIEW JAN-FEB 2012
PURSUING HAPPINESS, LYUBOMIRSKY ET AL
GALLUP
2013
Слайд 61HOW CAN WE HELP?
FOR:
QUESTIONS
SURVEY LINK
CULTURE BOOK
COPY OF THE PRESENTATION
JOINING OUR
COMMUNITY
JENN@DELIVERINGHAPPINESS.COM
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
JENN@DELIVERINGHAPPINESS.COM
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
Слайд 64BE TRUE TO OUR WEIRD SELVES
LIVE OUR VALUES, PASSIONS
AND PURPOSE
PRIORITIZE FOR
LASTING, SUSTAINABLE HAPPINESS
IMAGINE…
