Слайд 1Metrics
UGBA 198
Haas School of Business 
UC Berkeley
                                                            
                                                                    
                            							
														
						 
											
                            Слайд 2What are metrics?
Metrics
Counting, tracking, and presenting of data
With respect to social
                                                            
                                    media marketing
Likes/unlikes, shares, comments, reach, engagement, post clicks, retweets, favorites
Could be external (likes, shares, comments) or internal (post clicks, unlikes, reach)
                                
                            							
							
							
						 
											
                            Слайд 3Relevance
Just raw numbers and data without strategy
Numbers are important in marketing
Quantify
                                                            
                                    your success—return on investment (ROI)
Buy-in from executives and internal stakeholders
Relativity is IMPORTANT 
                                
                            							
														
						 
											
											
                            Слайд 5Measure relatively 
Competitive analysis
How and what are your competitors doing?
Measure to
                                                            
                                    scale 
Key to success when you first start out with social media marketing
Examples
UC Berkeley vs. Harvard vs. UCLA
                                
                            							
														
						 
											
											
                            Слайд 7Measuring relatively breakdown
Engagement Ratio (people talking about this / total likes)
UC
                                                            
                                    Berkeley: 12,000/300,000 = 4.0%
Harvard: 50,000/4,000,000 = 1.25%
Growth Ratio (weekly new page likes / total likes)
UC Berkeley: 1600/300,000 = 0.53%
Harvard: 22,000/4,000,000 = 0.55%