Chief Culture Czar, Stacy Sullivan, is devoted to one thing: “making Googlers happy”
Remove distractions: Free on-site: doctor, child care, bike repair, laundry, gym, massage, haircuts, carwash. Can bring pets to work.
Social: Offices and cafees are designed to encourage interaction. Free food
97% of employees feel good about how google gives back to the community. Same number say management is honest and ethical
http://www.forbes.com/2010/07/01/tony-hsieh-zappos-leadership-managing-interview.html
Tony Hsieh, CEO
And was there something in your life that initiated this interest or was it a gradual process of coming to this?
http://www.huffingtonpost.com/soren-gordhamer/my-interview-with-zappos_b_308852.html
Background
Free to give gift of 50 USD to coworker
“…all 20 or so conference rooms were all decorated by different teams.” Log cabin, spaceship, etc. Stimulating environment
“…the free lunch we provide for employees is … to get employees to interact with each other.”
http://www.huffingtonpost.com/soren-gordhamer/my-interview-with-zappos_b_308852.html
Zappo’s family core values
http://www.nytimes.com/2010/01/10/business/10corner.html?pagewanted=all&_r=0
Tony Hsieh
CEO
Cool facts:
No phone
No PC
Old car…
http://www.inc.com/magazine/201303/liz-welch/the-way-i-work-yvon-chouinard-patagonia.html#ixzz38lrS9tcL
Even the chief bean counter, COO and CFO Rose Marcario, seems spiritually fulfilled. In previous jobs at other companies, she says, "I might have looked for ways to defer taxes in the Cayman Islands. Here, we are proud to pay our fair share of taxes. It's a different philosophy. My life is more integrated with my work because I'm trying to stay true to the same values in both.”
We're producing a series of videos to show customers how to fix things themselves. We're even going to make a little sewing kit. We want people to feel like that jacket is something they're going to have the rest of their lives. And if it does get worn out, send it back to us, and we'll use it for something else. We want to close that loop between consuming and discarding.”
Good for workplace happiness: (taken from example companies, research on happiness, and wisdom religions)
Focus on the well-being of others, including environment
We are social animals. Nurture work relations, teams, company family, and beyond
Act with strong meaning/purpose, communicate it
Use full potential, the sweet spot of challenge vs skill
Cater for a sense of progress, personal growth, and mastery
A pleasurable work environment stimulates the brain, eg nature-like, light, colorful, fun
Practice mental well-being, e.g. mindfulness meditation, like Google
Work-life integration reduce frustration
Make room for expressing and celebrating individuality
Be transparent and honest. Either way, nowadays it will surface anyway…
Bad for workplace happiness:
Focus primarily on financials
Short-term objectives from shareholders
…
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Organizational system
Job design: Fair pay, job security, achievable job
Management system: constructive feedback, trusted by manager, team well managed, organization well managed
Social value: customer/client benefits, societal benefits
Work environment: Pleasant environment, open organization, good organization to work for
Note: Only organizational parts of full model. Taken from Zappos personal survey results.
See more at DeliveringHappiness.com
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