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The 10 Golden Rules of Customer Service презентация
Содержание
- 1. The 10 Golden Rules of Customer Service
- 2. Customers are the bread and butter of
- 3. KEYS TO EXCELLENT CUSTOMER SERVICE
- 4. Be a great listener
- 5. The customer is always right
- 6. Customers are very sensitive and know whether or not you really care about them
- 7. Anticipate Needs Customers don’t buy products or
- 8. Get regular feedback Encourage and welcome
- 9. HELP CUSTOMERS UNDERSTAND YOUR SYSTEMS
- 11. Know how to apologize. When something goes wrong, apologize
- 12. APPRECIATE THE POWER OF “YES” Always look
Customers are the bread and butter of every company. Customer service must be a top priority.
Слайд 2Customers are the bread and butter of every company. Customer service
must be a top priority.
Слайд 7Anticipate Needs
Customers don’t buy products or services.
They buy good feelings and
solutions to problems
Most customer needs are emotional rather than logical
Слайд 8Get regular feedback
Encourage and welcome suggestions about how your company could
improve.
Make sure your website has an easy-to-get-to contact page
Make sure your website has an easy-to-get-to contact page
Слайд 12APPRECIATE THE POWER OF “YES”
Always look for ways to help your
customers.
When they have a request tell them that you can do it.
You should not deny customers
When they have a request tell them that you can do it.
You should not deny customers
