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Opportunities in Staffing презентация
Содержание
- 1. Opportunities in Staffing
- 2. Not All Sources of Information Should Earn
- 3. Its not Just Celebrities – We Should Check Our Own Bias as Well
- 4. 864 Internal Staff 61% recruiters 26% staffing
- 5. Net Promoter Score® Measures Loyalty in Staffing
- 6. Keeping Your House in Order A Look at Internal Staff Satisfaction © 2015 CareerBuilder
- 7. Internal Staff Satisfaction Remains Level Over Prior Years
- 8. Recruiters and Account Managers Less Satisfied and
- 9. Staffing Firms Have to Get Employees Over
- 10. Optimism and Recognition Top Drivers of Loyalty
- 11. Getting in Step with Today’s Talent Inside
- 12. We Too Often Forget the Link Between
- 13. The Top 5 Things Talent Think Are True About Staffing Image: © Dreamstime.com
- 14. Mobile Engagement Continues to Grow – As
- 15. 3rd-Party Reviews Rising in Importance as Trusted
- 16. Technological Advancements Yield Mixed Results for Candidate
- 17. The Service Playbook Finding, Engaging & Placing Top Talent © 2015 CareerBuilder
- 18. Placed Talent Remain Positive About Experience, But Applicants Detractors Remain an Issue Image: © Dreamstime.com
- 19. Pre-Placement Steps to Maximize Job Candidate Satisfaction
- 20. Onboarding Process to Maximize Satisfaction of Placed
- 21. Post-Placement Process to Maximize Retention, Referral &
- 22. There are Many Things Making Retention of
- 23. 5 Stats to Know About the
- 24. How Clients Buy Staffing Services Finding and Landing New Accounts © 2015 CareerBuilder
- 25. A Quick Game of Name that Basic Cable Channel
- 26. Getting the Meeting Hinges on Adding Tangible
- 27. Understanding What Clients Really Think Is Key to Success Image: © Dreamstime.com
- 28. Referrals and Online Resources Top Ways Employers
- 29. Education and Data are Critical to Your
- 30. Mobile Interactions for Staffing Clients Continue to
- 31. The Service Playbook How Top Firms Ensure
- 32. The Staffing Employment Story is Strong for Our Industry
- 33. But That Doesn’t Necessarily Mean Everyone Loves Working With Us Image: © Dreamstime.com
- 34. So What Are We Doing Wrong?
- 35. The Part of The Service Delivery Equation
- 36. What Is the ‘Left Turn’ in Your
- 37. Pre-Order Process to Maximize Client Satisfaction
- 38. Candidate Submission Process to Maximize Client Satisfaction
- 39. Who’s More Likely to Get the Sales Person Placement?
- 40. Post-Placement Process to Maximize Client Satisfaction
- 41. You Define Your Brand by How You
- 42. The Moral: Just Because Something was a
- 43. It’s a Good Time to be in
- 44. QUESTIONS? © 2015 CareerBuilder & Inavero. All
Слайд 2Not All Sources of Information Should Earn Your Trust
Misinformed Celebrities…
Lindsay Lohan
Jaden Smith about global warming
Ron Artest about dieting
Kanye West about…..ANYTHING
…or spelling
Слайд 4864 Internal Staff
61% recruiters
26% staffing firm leadership
63% female
Median age 36 years
9,525 Job Candidates
65% currently employed
73% actively looking for a new job
62% in professional/IT/healthcare
3,021 Employers
Independent online panel and CareerBuilder database
32% > 250 employees
45% hire in professional/IT/healthcare
Opportunities in Staffing:
The Largest Study of Its Kind in Staffing
STAFFING FIRM
Image: © Dreamstime.com
Image: © Dreamstime.com
Image: © Dreamstime.com
Слайд 5Net Promoter Score® Measures Loyalty in Staffing
A Net Promoter Score (NPS®)
Staffing firms see a direct correlation between:
Net Promoter Score, retention, & referrals.
® Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix systems, Inc., Bain & Company, and Fred Reichheld
-100
100
-15%
31%
56%
76%
Слайд 8Recruiters and Account Managers Less Satisfied and Optimistic
Firm Leadership
Account Manager
Recruiter
Net Promoter
Optimistic about Next Year
Images: © Dreamstime.com
Слайд 9Staffing Firms Have to Get Employees Over the 3 to 5
< 3 Years
15% Detractors
3 to 5 Years
18% Detractors
6 to 10 Years
10% Detractors
> 10 Years
9% Detractors
Key Issues for Employees with 3 to 5 Years Tenure:
51% more likely to feel underpaid.
38% more likely to feel immediate manager is ineffective.
14% less likely to feel they receive performance feedback.
Image: © Dreamstime.com
Слайд 10Optimism and Recognition Top Drivers of Loyalty for Internal Staff
ENJOY PEERS
OPPORTUNITY
OPTIMISM
Image: © Dreamstime.com
Слайд 11Getting in Step with Today’s Talent
Inside the Minds of the Job
© 2015 CareerBuilder
Слайд 12We Too Often Forget the Link Between Client and Candidate
6 in
Image: © Dreamstime.com
Слайд 14Mobile Engagement Continues to Grow – As Talent Expects More Mobile
Smartphone Ownership
Image: © Dreamstime.com
Image: © Dreamstime.com
73% will leave a non-mobile optimized site and 38% view your firm more negatively if site isn’t mobile friendly
Слайд 153rd-Party Reviews Rising in Importance as Trusted Source for Talent Vetting
Image: © Dreamstime.com
Слайд 16Technological Advancements Yield Mixed Results for Candidate Experience
TECHNOLOGY HELPS:
41% say applying
29% believe applications are easier to complete.
TECHNOLOGY HASN’T IMPACTED:
Length of typical application.
Use of automated responses.
TECHNOLOGY HURTS:
39% believe recruiter responsiveness has declined.
42% believe human interaction is worse.
Слайд 18Placed Talent Remain Positive About Experience, But Applicants Detractors Remain an
Image: © Dreamstime.com
Слайд 19Pre-Placement Steps to Maximize Job Candidate Satisfaction
Half of candidates say their
Слайд 20Onboarding Process to Maximize Satisfaction of Placed Talent
55% of all talent
Half of all client terminations occur in the 1st two weeks of a placement
Image: © Dreamstime.com
Слайд 21Post-Placement Process to Maximize Retention, Referral & Rehire
Less than half of
Just 1 in 3 receive feedback on their performance
Image: © Dreamstime.com
Слайд 22There are Many Things Making Retention of Top Talent a Concern
Confidence
When Placed Talent Start Looking for Next Assignment:
Average Monthly Phone Calls from Staffing Recruiters:
Слайд 23
5 Stats to Know About the Talent Journey that I Couldn’t
44% of candidates can’t name a single staffing firm brand from memory.
Awareness:
Half of job candidates who are referred to you will still vet your firm through a Google search or online reviews
Consideration:
Rehire:
Referral:
Offer:
Average rehire rate for staffing firms in the survey was just 25%
91% will encourage others to use your firm if they have a good experience.
78% will accept a salary 5% lower than their minimum if they read positive reviews online about the company.
Слайд 26Getting the Meeting Hinges on Adding Tangible Value
33% more likely if
22% more likely if you have hiring or salary data to share
OR
Image: © Dreamstime.com
Слайд 28Referrals and Online Resources Top Ways Employers Find Staffing Firms
5 Buying
64% of decisions regarding what staffing firm to use are made by more than one person,
The average person researches 3 types of sources about a particular firm,
61% claim some form of referral influenced who they considered,
But 4 in 5 who get a referral still vet the firm through at least one other source, and
Online sources have increased significantly – especially with younger buyers.
Слайд 29Education and Data are Critical to Your Sales Success
67% more likely
% Dissatisfied
Слайд 30Mobile Interactions for Staffing Clients Continue to Rise
Smartphone Ownership
27% of client
Слайд 31The Service Playbook
How Top Firms Ensure a Consistently Exceptional Experience for
© 2015 CareerBuilder
Слайд 35The Part of The Service Delivery Equation Many Firms Undervalue
REMARKABLE PROCESS
REMARKABLE
REMARKABLE EXPERIENCE
Image: © Dreamstime.com
Слайд 36What Is the ‘Left Turn’ in Your Process?
90% of UPS driver
It helps save them over 1 million gallons of gas a year, and
Left-hand turns are 3x more likely to result in a deadly crash with a pedestrian.
Image: © Dreamstime.com
Слайд 37Pre-Order Process to Maximize Client Satisfaction
4 in 10 Clients Say This
Image: © Dreamstime.com
Слайд 38Candidate Submission Process to Maximize Client Satisfaction
More than 20% of clients
Image: © Dreamstime.com
Слайд 40Post-Placement Process to Maximize Client Satisfaction
Issue Resolution is a Key Step
Image: © Dreamstime.com
Слайд 41You Define Your Brand by How You Respond when Things Go
Man Has 29 Miley Cyrus Tattoos Removed, Proving That Everyone Makes Mistakes
Слайд 42The Moral: Just Because Something was a Good Idea Once, Doesn’t
Talent are in control now, not us.
We need to focus on how we do things as much as on what we do, and
Our reputation is our most valuable asset.
Слайд 43It’s a Good Time to be in Staffing, but Don’t Lose
Слайд 44QUESTIONS?
© 2015 CareerBuilder & Inavero. All Rights Reserved
CONTACT ERIC:
egregg@inavero.com
(503) 542.3332
www.linkedin.com/ericgregg
ADDITIONAL RESOURCES:
www.opportunitiesinstaffing.com
www.inavero.com
www.bestofstaffing.com
