Improving Customer Service презентация

Global Consumer Supply Chain
Sonoco Products

Dale McClung, BDP International

$5.3 billion global provider of consumer packaging, industrial products, protective packaging and packaging supply chain services.
With more than 20,700 employees working in more than 300 operations in 34
countries, we serve some of the world’s best-known brands in some 85 nations.

Consumer Packaging

Display and Packaging

Paper and Industrial Converted

Protective Solutions

serving global supply chains
Privately held corporation founded in 1966
Principal industries: chemical, oil and gas, life science, consumer goods, healthcare, machinery, retail
Operations spanning 135+ countries in every major market
Wholly-owned subsidiaries, equity partners, joint ventures, agent affiliates
Regional Centers of Excellence in Antwerp, Frankfurt, Hong Kong, Singapore, Houston and Philadelphia
4000 employees worldwide

2 Billion USD
200,000 monthly transactions
15% to 20% year-over-year growth to date
Value proposition built on best-in-class processes, global presence, client-driven systems, flawless tactical execution and a nimble, small-company customer service culture
Proven Assets
Talented, caring employees with deep, domain expertise
Practical technology tools that deliver visibility, reliability and connectivity
Uncommon ideas for a climate of perpetual change
Solutions that simplify complex problems

Chain Insights LLC, Supply Chain Leaders Speak Study (Jan-Sep 2015)
Base: Manufacturers, Retailers, Distributors – Have IT system operational (n=30-35) – only showing those with 30+ base size Q16. How important are each of your current IT systems to your supply chain organization? SCALE: 7=Extremely important – 1=Not at all important
Q17. How satisfied are you with each of your current IT systems shown below? SCALE: 7=Extremely satisfied – 1=Extremely dissatisfied
*Importance and satisfaction data are those who rated it 5-7 vs. 7 on 7-point scale (top 3 box)

Study (Jan-Sep 2015)
Base: Manufacturers, Retailers, Distributors – Area is applicable to company (n=34-40) 24C. For each of the following areas, please indicate if your company’s IT spending in 2015 will increase, stay the same, or decrease, compared to last year.

@lcecere

Attend a Live Event
www.supplychaininsightsglobalsummit.com
www.supplychaininsights.com/the-shamans-circle

Engage with Dale and BDP
Dale@SupplyChainIM.com
www.supplychaininmotion.com
@dvmcclung
@BDPWorld
www.linkedin.com/company/bdp-international

of 4 books: Bricks Matter (2012), Shaman’s Journal (2014), Supply Chain Metrics That Matter (2014), Shaman’s Journal (2015)
Partner at Altimeter Group (leader in open research)
7 years of Management Experience leading Analyst Teams at Gartner and AMR Research
8 years Experience in Marketing and Selling Supply Chain Software at Descartes Systems Group and Manugistics (now JDA)
15 Years Leading teams in Manufacturing and Distribution operations for Clorox, Kraft/General Foods, Nestle/Dreyers Grand Ice Cream and Procter & Gamble.

Contact Information:
Email: lora.cecere@supplychaininsights.com
Blog: www.supplychainshaman.com (15,000 pageviews/month)
Forbes: www.forbes.com/sites/loracecere
Twitter: twitter.com/lcecere (6,800 followers)
LinkedIn: www.linkedin.com/in/loracecere (66,724 followers)
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