Organization Behaviour
Time/grey hairs on my head
Complexity/size of pay check/progress to takeover the world
Culture Strategy
People Leadership
Business Strategy
What is Culture?
What is Culture?
Not controllable
Observable
Make intentional decisions
Table of Contents
2 Determine cause
Status check. Establish supportive climate.
Communicate your findings. Frame your feedback, tone and gestures.
Solicit their perspective. Listen and show empathy.
3 Communicate Expectations
Review expectations. Provide examples of expected performance.
Explain the impact of their performance. Link it back to the company VALUES
Mutually agree that action is needed.
4 Create plan
Create a plan. Include specific observable measurements.
Offer support. Decide upon consequences & timeline for follow up.
5 Follow up
COACHING FOR PERFORMANCE
Communicate your decision clearly and honestly
Make sure questions are specific
Watch body language
Can you spell that for me?
Look for ‘we’ vs ‘I’, brevity vs ‘stories’
Interview tips
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