Слайд 2CHECK-IN – DESCRIPTION
Check-in is a process during which the PAP obtains
their boarding pass
This can usually be done at the airport, but there are some airlines which allow online check-in
If online check-in is available, check-in is done by Kiwi.com
Слайд 3CHECK-IN – DESCRIPTION
Airlines which allow free online check-in:
AirAsia, AirBaltic, Allegiant
Air, Air Canada, Blue Air, Blue Panorama Airline, Binter Canarias, Cebu Pacific, Citilink, Delta Airlines, EasyJet, Firefly, Frontier Airlines, Germanwings, Hop!, Jet2, Jetstar, Norwegian, Pegasus, Ryanair, Scoot, Spirit, Tiger Air Singapore, Tiger Airways Australia, Thai Lion Air, Transavia, Transavia France, TuiFly, Volotea, Vueling, Wizzair
Слайд 4CHECK-IN – DESCRIPTION
First, you have to check tasks for Check-in at
the bottom of Podio card.
If the task is in grey color, it means the check-in is not ready yet.
If it is in red color, check-in is ready and you can proceed.
Слайд 5CHECK-IN – DESCRIPTION
If the info about passenger is complete, you can
try autocheck-in.
We will find out which airlines are available for autocheck-in later.
The automat will make check-in for you and automatically send Boarding passes.
Слайд 6CHECK-IN – DESCRIPTION
If the autocheck-in fails or is not available, then
you will do check-in manually on airline website
Слайд 7CHECK-IN – WORKFLOW
First, you need to check all information - passport
number, expiration are filled
Слайд 8CHECK-IN – WORKFLOW
Assign yourself
Слайд 9CHECK-IN – WORKFLOW
Log in to Airline MMB using the airline PNR
and passenger surname.
Слайд 10CHECK-IN – WORKFLOW
Log in to Airline MMB using the airline PNR
and passenger surname.
Слайд 11CHECK-IN – WORKFLOW
Proceed with check-in, fill all PP information to airline web
Online Check-in for airlines mentioned above should be for free but sometimes airlines try to add some payment (for example for allocated seat) - watch out for that
Слайд 12CHECK-IN – WORKFLOW
At the end of the online check-in process, you
should be able to obtain a boarding pass.
Слайд 13CHECK-IN – WORKFLOW
Download/print the boarding passes as PDF
Name it BP_IATA1-IATA2_NAME with
IATA1 and IATA2 being IATA code of departure and arrival airport and NAME should be the name of the PAP
Слайд 14CHECK-IN – WORKFLOW
Attach the boarding pass to Podio (via “Files” section)
Слайд 15CHECK-IN – WORKFLOW
After the files are uploaded, open e-mailing, go to
the “Ticket” section and attach the boarding pass to the corresponding flight.
Under each flight, there is a box with “Choose document” text in it; clicking on that box shows you the content of the “Files” section in Podio and you can choose the corresponding boarding pass
Слайд 16CHECK-IN – WORKFLOW
When the boarding pass is not uploaded correctly into
Podio, the text under the flight says “Attachments not found”.
.
Слайд 17CHECK-IN – WORKFLOW
Once the boarding pass is attached, send the email
Слайд 18CHECK-IN – WORKFLOW
When this is the last check-in to be done
for this booking, change the state of booking to “Waiting for flight”
If there is any other check-in to do you change the state to “waiting for check-in”
Слайд 19CHECK-IN – WORKFLOW
Always Mark check-in task depending on how many flights
you have finished check-in for.
If all check-in tasks have been marked, change the case to "waiting for flight".
If some of check-in tasks are waiting for check-in to be opened change the state of case to "waiting for check-in".
Слайд 20CHECK-IN – WORKFLOW
Unassign yourself
Слайд 21CHECK-IN – WHAT IF CHECKIN FAILS
Check-in available only at the
airport - in emailing you will edit the flight as ineligible for check-in
Blank space after downloading boarding pass create call the airline to find out what is the problem
Wrong passport number – send wrong passport info template e-mail
Слайд 22CHECK-IN – NOTES
When some change to a PAP’s flight occurs (for
example, additional luggage was added) and check-in was already done, it needs to be performed again so the boarding pass will match the booking details.
If you urgently need PP info to do check-in and it is missing, ask CS to get it from passenger.
Sometimes there can be passport expiration NONE. In that case, select the longest possible expiration which the web allows
If the website requires issuing date of passport, you can put there 10 years before expiration date