Beyond Responsive: Engaging Your Mobile Constituents презентация

Содержание

Your Mobile Constituents

Слайд 1Beyond Responsive: Engaging Your Mobile Constituents

Steve Rittler, CounterMarch Systems + AlumnIQ

| @scrittler Matt Lindsay, George Washington University | @lindsam8

Слайд 2Your Mobile Constituents


Слайд 3Today’s Goals
5 Keys to Mobile Success
What’s Next in Mobile
Actionable Next Steps



Слайд 45 Keys to Mobile Success
Constituent
Content
Channels
Community
Conversions


Слайд 5#1 Understanding Your Constituents


Слайд 6Focus on User Experience


Слайд 7Analytics


Слайд 8What Happens to Feedback?
constituent feedback


Слайд 9User Testing


Слайд 10Test, Measure, Repeat
It is hard to say no to a Executive

idea… Testing is great because you can get the most important person's opinion: The Customer's.

Avinash Kaushik kaushik.net

By Noel Reynolds / CC BY 2.0 via Wikimedia Commons


Слайд 11Resist
thetemptationtocrameverythingintooneapp
http://www.flickr.com/photos/i5prof/2381588816/


Слайд 12#2 Creating Engaging + Shareable Content


Слайд 13Write Less, Show More
http://xkcd.com/688/


Слайд 14Jimmy is new to gym ownership. He needs to buy some

gym equipment, but is unsure where to begin, how much he should spend, etc.

Beginner’s Guide to Buying Gym Equipment [Ebook]

New or Used: When to Stretch Your Gym Equipment Budget & When to Splurge [Infographic]

Gym Equipment Budget Template [Excel spreadsheet]

Purchasing Timeline for Gym Equipment: What Should You Buy First? [PowerPoint worksheet]

Request a quote

Phone assessment of equipment needs

Jimmy Gym Owner

Hubspot Content Mapping Template http://blog.hubspot.com/marketing/content-mapping-template-personalize-marketing


Слайд 15Content, and Context, Rule


Слайд 16#3 Leveraging Existing and New Channels


Слайд 17It’s Not Mobile Web vs. App
http://www.comscore.com/Insights/Presentations-and-Whitepapers/2014/The-US-Mobile-App-Report


Слайд 18It’s Not Mobile Web vs. App
http://www.comscore.com/Insights/Presentations-and-Whitepapers/2014/The-US-Mobile-App-Report


Слайд 19 Mobile Email Readership is the Norm


Слайд 20First Promotions, Now This!


Слайд 21Growth in Mobile Web Sessions
January 2015
January 2014


Слайд 22Social is Mobile, Mobile is Social


Слайд 23#4 Building and Supporting Community


Слайд 24Building Community with UGC


Слайд 25Deliver Value, Not Talking Points
http://xkcd.com/773


Слайд 26Facilitate Interactions


Слайд 27#5 Optimizing for Key Conversions


Слайд 28


Digital Considerations
Acquisition Behavior

Outcomes

Слайд 29
Digital KPI Conversion Rate
68.9%


Слайд 30Growth in Mobile Web Sessions
January 2015
January 2014


Слайд 31Growth in Mobile Conversions?
January 2015
January 2014


Слайд 32What’s Next In Mobile
Wearables
Digital and physical converge
Contextually aware and personalized


Слайд 33Mobile Was


Слайд 34Mobile Is


Слайд 35What’s Next?


Слайд 36Wearables


Слайд 37Digital and Personal Converge
www.bit.ly/islsmachines


Слайд 39Contextually Aware and Personalized


Слайд 40Beware
http://www.slideshare.net/briansolis/a-manifesto-for-building-relationships-in-the-digital-era-by-brian-solis-and-gapingvoid-for-vocus


Слайд 41https://twitter.com/gapingvoid/status/556128274334892033
Be Aware


Слайд 42What To Do Wednesday
10 Actionable Next Steps


Слайд 43#1 List Key Constituent Experiences
Basic – Must Do
https://solutions.forrester.com/mobile


Слайд 44#2 Capture Metrics By Channel / Vehicle
Basic – Must Do


Слайд 45#3 Mobile-Optimize Templates and Test
Basic – Must Do


Слайд 46#4 Responsive Website
Intermediate – Can Do


Слайд 47#5 Event-Specific Mobile App / Sites
Intermediate – Can Do


Слайд 48#6 Website + App on Common Database
Advanced – Should Do
www.evertrue.com/blog/2014/03/14/advancement-office-2015/


Слайд 49#7 Metrics Drive Insights and Segmentation
Advanced – Should Do
http://www.kaushik.net/avinash/create-analysis-ninjas-data-driven-cultures/


Слайд 50#8 Virtual + Physical Complement Programs
Advanced – Should Do


Слайд 51#9 Giving + Event Reg with a Patient Thumb
Advanced – Should Do


Слайд 52#10 Networking is Pervasive
Advanced – Should Do


Слайд 53Thank You!

Steve Rittler, CounterMarch Systems + AlumnIQ | @scrittler Matt Lindsay, George

Washington University | @lindsam8

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