Baker’s Dozen презентация

Recipe Framing Storytelling Crafting insights Making it accessible

Слайд 1Baker’s Dozen
13 tips for cooking
up tasty reports
Liz Van Patten
QRCA Annual

Conference
October 2012

Слайд 2Recipe
Framing
Storytelling
Crafting insights
Making it accessible


Слайд 31. Understand client’s objectives and choices

Plan to answer the objectives
Consider the

available options

Слайд 42. Get agreement on reporting methods

How will report be used?
What format(s)

is best solution?

Слайд 5Report or Presentation?


Слайд 63. Create a template from project objectives

Build a structure for the report
Start

with issues in the guide

Слайд 7Useful reports are information pyramids
Insights
Headlines
Findings




Слайд 8Information structured for reader segments
Scan
Read
Study




Слайд 94. Start writing before fieldwork begins

Write objectives and method in advance
Gives

stronger focus during interviewing

Слайд 105. Get a head start with debriefs

Listen to clients
Start process of

report writing
Keeps everyone on the same page

Слайд 11Story
6. Tell a compelling story


Слайд 12One-third pie
Two-thirds pie
Three-thirds pie
No-thirds pie
Stories make sense of the data



Слайд 137. Select findings that support your story

Focus on the objectives
Resist including

everything
Avoid tangents

Слайд 148. Add value with analysis

Incorporate your own unique insights


Слайд 159. Make information easy to access

Write headlines not labels
Scan in ten

minutes

Слайд 1610. Craft insights that lead to action

Write action-oriented insights
Use verbs


Слайд 17What is an insight anyway?
Below the surface
Not common knowledge
Leads to new

opportunities

Слайд 1811. Visualize your insights

Look for metaphors and visuals
Makes it more memorable


Слайд 19Three communication need states

Not mutually exclusive
Varied requirements for each





Слайд 2012. Use visual emphasis to highlight insights

Bold fonts*
Colored fonts
Call-outs
Colored boxes



*avoid all

caps or underscored

Слайд 21
Highlight key take-aways
Make them easy to find
13. Highlight findings that

support insights

Слайд 22
Source: Tapping Encore Talent
MetLife/Civic Ventures Survey



Слайд 23Emphasize headlines to guide readers
Source: Tapping Encore Talent
MetLife/Civic Ventures Survey



Слайд 24Headlines become useful Table of Contents
Source: Tapping Encore Talent
MetLife/Civic Ventures Survey



Слайд 25Recipe for better reports

Understand client needs
Get a head start
Write from the

objectives
Think like a mystery writer
Craft insights
Make information accessible

Слайд 26Thank you!
Liz Van Patten
631-283-7842
Lvanpatten@aol.com


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