3 Phone Problems Every Automotive Service Manager Needs to Address in His Department презентация

Содержание

The service department is the financial hub of the dealership.

Слайд 13 Phone Problems Every Automotive Service Manager Needs to Address in

His Department

Слайд 2The service department is the financial hub of the dealership.


Слайд 3Yet compared to the sales department, phone skills are put on

the back burner.

Слайд 4Properly handling phone calls with customers is an important way to

drive new customers into your service bays.

Слайд 5A proper phone conversation is 3x more likely to bring a

customer into your service department.

Слайд 6Take advantage of every important service opportunity, and you’ll increase customer

retention and your CSI score.

Слайд 7Ready to get started at your service department?


Слайд 8Pay attention to these 3 common problems happening on your phones.


Слайд 91. The Problem: “I don’t know why my service prospects are

experiencing long holds or not getting through at all.”

Слайд 10The number one problem service departments have on the phone is

connecting callers to someone who can help them.

Слайд 11The Solution: Find alternatives to route your calls to the right

person at the right time.

Слайд 12Call Scheduling


Слайд 1352% of callers will not call back if the initial call

isn’t answered.

Слайд 14Call scheduling allows you to control the routing of calls based

on time of day or day of the week.

Слайд 15Use call scheduling after hours to route phone calls to a

call center or a cell phone.

Слайд 16Call Routing/Bridge/IVR


Слайд 17Otherwise known as “menu routing” or a “phone tree.”


Слайд 18Use a bridge to route callers to different areas of your

service department.

Слайд 19Callers will be greeted with this prompt: “Thank you for calling.

Press 1 for parts, press 2 for service…”

Слайд 20On average, calls coming into a bridge line are connected with

their intended party sooner than those without a bridge.

Слайд 21Staffing Your Phones


Слайд 22The quickest fix to diminishing long hold times is to properly

staff your phones!

Слайд 23Utilize a multi-ring to ring multiple phones at the same time.


Слайд 24The first qualified service rep who answers is connected through to

the caller.

Слайд 25There are 2 more problems happening on the phones at your

service department.

Слайд 26Download “3 Phone Problems Every Automotive Service Manager Needs to Address

in His Department.”


3 PHONE PROBLEMS EVERY AUTOMOTIVE SERVICE MANAGER NEEDS TO ADDRESS IN HIS DEPARTMENT


Обратная связь

Если не удалось найти и скачать презентацию, Вы можете заказать его на нашем сайте. Мы постараемся найти нужный Вам материал и отправим по электронной почте. Не стесняйтесь обращаться к нам, если у вас возникли вопросы или пожелания:

Email: Нажмите что бы посмотреть 

Что такое ThePresentation.ru?

Это сайт презентаций, докладов, проектов, шаблонов в формате PowerPoint. Мы помогаем школьникам, студентам, учителям, преподавателям хранить и обмениваться учебными материалами с другими пользователями.


Для правообладателей

Яндекс.Метрика