Презентация на тему 3 Phone Problems Every Automotive Service Manager Needs to Address in His Department

Содержание

The service department is the financial hub of the dealership.
Слайды и текст этой презентации

Слайд 13 Phone Problems Every Automotive Service Manager

Needs to Address in His Department

3 Phone Problems Every Automotive Service Manager Needs to Address in His Department

Слайд 2The service department is the financial hub

of the dealership.

The service department is the financial hub of the dealership.

Слайд 3Yet compared to the sales department, phone

skills are put on the back burner.

Yet compared to the sales department, phone skills are put on the back burner.

Слайд 4Properly handling phone calls with customers is

an important way to drive new customers

into your service bays.
Properly handling phone calls with customers is an important way to drive

Слайд 5A proper phone conversation is 3x more

likely to bring a customer into your

service department.
A proper phone conversation is 3x more likely to bring a customer

Слайд 6Take advantage of every important service opportunity,

and you’ll increase customer retention and your

CSI score.
Take advantage of every important service opportunity, and you’ll increase customer retention

Слайд 7Ready to get started at your service

department?

Ready to get started at your service department?

Слайд 8Pay attention to these 3 common problems

happening on your phones.

Pay attention to these 3 common problems happening on your phones.

Слайд 91. The Problem: “I don’t know why

my service prospects are experiencing long holds

or not getting through at all.”
1. The Problem: “I don’t know why my service prospects are experiencing

Слайд 10The number one problem service departments have

on the phone is connecting callers to

someone who can help them.
The number one problem service departments have on the phone is connecting

Слайд 11The Solution: Find alternatives to route your

calls to the right person at the

right time.
The Solution: Find alternatives to route your calls to the right person

Слайд 12Call Scheduling

Call Scheduling

Слайд 1352% of callers will not call back

if the initial call isn’t answered.

52% of callers will not call back if the initial call isn’t answered.

Слайд 14Call scheduling allows you to control the

routing of calls based on time of

day or day of the week.
Call scheduling allows you to control the routing of calls based on

Слайд 15Use call scheduling after hours to route

phone calls to a call center or

a cell phone.
Use call scheduling after hours to route phone calls to a call

Слайд 16Call Routing/Bridge/IVR

Call Routing/Bridge/IVR

Слайд 17Otherwise known as “menu routing” or a

“phone tree.”

Otherwise known as “menu routing” or a “phone tree.”

Слайд 18Use a bridge to route callers to

different areas of your service department.

Use a bridge to route callers to different areas of your service department.

Слайд 19Callers will be greeted with this prompt:

“Thank you for calling. Press 1 for

parts, press 2 for service…”
Callers will be greeted with this prompt: “Thank you for calling. Press

Слайд 20On average, calls coming into a bridge

line are connected with their intended party

sooner than those without a bridge.
On average, calls coming into a bridge line are connected with their

Слайд 21Staffing Your Phones

Staffing Your Phones

Слайд 22The quickest fix to diminishing long hold

times is to properly staff your phones!

The quickest fix to diminishing long hold times is to properly staff your phones!

Слайд 23Utilize a multi-ring to ring multiple phones

at the same time.

Utilize a multi-ring to ring multiple phones at the same time.

Слайд 24The first qualified service rep who answers

is connected through to the caller.

The first qualified service rep who answers is connected through to the caller.

Слайд 25There are 2 more problems happening on

the phones at your service department.

There are 2 more problems happening on the phones at your service department.

Слайд 26Download “3 Phone Problems Every Automotive Service

Manager Needs to Address in His Department.”

3

PHONE PROBLEMS EVERY AUTOMOTIVE SERVICE MANAGER NEEDS TO ADDRESS IN HIS DEPARTMENT
Download “3 Phone Problems Every Automotive Service Manager Needs to Address in

Обратная связь

Если не удалось найти и скачать презентацию, Вы можете заказать его на нашем сайте. Мы постараемся найти нужный Вам материал и отправим по электронной почте. Не стесняйтесь обращаться к нам, если у вас возникли вопросы или пожелания:

Email: Нажмите что бы посмотреть 

Что такое ThePresentation.ru?

Это сайт презентаций, докладов, проектов, шаблонов в формате PowerPoint. Мы помогаем школьникам, студентам, учителям, преподавателям хранить и обмениваться учебными материалами с другими пользователями.


Для правообладателей

Яндекс.Метрика