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Презентация на тему 3 Phone Problems Every Automotive Service Manager Needs to Address in His Department
Содержание
- 1. 3 Phone Problems Every Automotive Service Manager Needs to Address in His Department
- 2. The service department is the financial hub of the dealership.
- 3. Yet compared to the sales department, phone skills are put on the back burner.
- 4. Properly handling phone calls with customers is an
- 5. A proper phone conversation is 3x more likely
- 6. Take advantage of every important service opportunity, and
- 7. Ready to get started at your service department?
- 8. Pay attention to these 3 common problems happening on your phones.
- 9. 1. The Problem: “I don’t know why my
- 10. The number one problem service departments have on
- 11. The Solution: Find alternatives to route your calls
- 12. Call Scheduling
- 13. 52% of callers will not call back if the initial call isn’t answered.
- 14. Call scheduling allows you to control the routing
- 15. Use call scheduling after hours to route phone
- 16. Call Routing/Bridge/IVR
- 17. Otherwise known as “menu routing” or a “phone tree.”
- 18. Use a bridge to route callers to different areas of your service department.
- 19. Callers will be greeted with this prompt: “Thank
- 20. On average, calls coming into a bridge line
- 21. Staffing Your Phones
- 22. The quickest fix to diminishing long hold times is to properly staff your phones!
- 23. Utilize a multi-ring to ring multiple phones at the same time.
- 24. The first qualified service rep who answers is connected through to the caller.
- 25. There are 2 more problems happening on the phones at your service department.
- 26. Download “3 Phone Problems Every Automotive Service Manager
- 27. Скачать презентацию
The service department is the financial hub of the dealership.
Слайды и текст этой презентации
Слайд 4Properly handling phone calls with customers is
an important way to drive new customers
into your service bays.
Слайд 5A proper phone conversation is 3x more
likely to bring a customer into your
service department.
Слайд 6Take advantage of every important service opportunity,
and you’ll increase customer retention and your
CSI score.
Слайд 91. The Problem: “I don’t know why
my service prospects are experiencing long holds
or not getting through at all.”
Слайд 10The number one problem service departments have
on the phone is connecting callers to
someone who can help them.
Слайд 14Call scheduling allows you to control the
routing of calls based on time of
day or day of the week.
Слайд 19Callers will be greeted with this prompt:
“Thank you for calling. Press 1 for
parts, press 2 for service…”
Слайд 20On average, calls coming into a bridge
line are connected with their intended party
sooner than those without a bridge.
Слайд 26Download “3 Phone Problems Every Automotive Service
Manager Needs to Address in His Department.”
3
PHONE PROBLEMS EVERY AUTOMOTIVE SERVICE MANAGER NEEDS TO ADDRESS IN HIS DEPARTMENT
