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3 Phone Problems Every Automotive Service Manager Needs to Address in His Department презентация
Содержание
- 1. 3 Phone Problems Every Automotive Service Manager Needs to Address in His Department
- 2. The service department is the financial hub of the dealership.
- 3. Yet compared to the sales department, phone skills are put on the back burner.
- 4. Properly handling phone calls with customers is
- 5. A proper phone conversation is 3x more
- 6. Take advantage of every important service opportunity,
- 7. Ready to get started at your service department?
- 8. Pay attention to these 3 common problems happening on your phones.
- 9. 1. The Problem: “I don’t know why
- 10. The number one problem service departments have
- 11. The Solution: Find alternatives to route your
- 12. Call Scheduling
- 13. 52% of callers will not call back if the initial call isn’t answered.
- 14. Call scheduling allows you to control the
- 15. Use call scheduling after hours to route
- 16. Call Routing/Bridge/IVR
- 17. Otherwise known as “menu routing” or a “phone tree.”
- 18. Use a bridge to route callers to different areas of your service department.
- 19. Callers will be greeted with this prompt:
- 20. On average, calls coming into a bridge
- 21. Staffing Your Phones
- 22. The quickest fix to diminishing long hold times is to properly staff your phones!
- 23. Utilize a multi-ring to ring multiple phones at the same time.
- 24. The first qualified service rep who answers is connected through to the caller.
- 25. There are 2 more problems happening on the phones at your service department.
- 26. Download “3 Phone Problems Every Automotive Service
Слайд 4Properly handling phone calls with customers is an important way to
drive new customers into your service bays.
Слайд 5A proper phone conversation is 3x more likely to bring a
customer into your service department.
Слайд 6Take advantage of every important service opportunity, and you’ll increase customer
retention and your CSI score.
Слайд 91. The Problem: “I don’t know why my service prospects are
experiencing long holds or not getting through at all.”
Слайд 10The number one problem service departments have on the phone is
connecting callers to someone who can help them.
Слайд 14Call scheduling allows you to control the routing of calls based
on time of day or day of the week.
Слайд 19Callers will be greeted with this prompt: “Thank you for calling.
Press 1 for parts, press 2 for service…”
Слайд 20On average, calls coming into a bridge line are connected with
their intended party sooner than those without a bridge.
Слайд 26Download “3 Phone Problems Every Automotive Service Manager Needs to Address
in His Department.”
3 PHONE PROBLEMS EVERY AUTOMOTIVE SERVICE MANAGER NEEDS TO ADDRESS IN HIS DEPARTMENT
