Lou Adler &
Lou Adler &
Lou Adler
CEO & Founder
The Adler Group
Mistakes: 10-20%
Filter Out
Assessments
BEI
100
%
$
Key Metrics:
Candidates/Hire <4
Sourcing Mix >50%
1st Contact Yield >80%
Why A-Team Job?
What’s EVP?
When?
Who?
Clone
Convert Have? Do
This is not a job description.
It’s a person description.
Customer Service Rep
In 90 days, handle 30+ inbound calls updating benefit profiles.
Pass the 30-day training program and master the user interface and dashboard reporting system.
Within 6 months handle 4-5 open calls at any given time, with a closure rate of 80% at an average of 7 min/call.
Due to the high-volume, structured nature of this activity, 100% attendance is needed plus OT.
Achieve a 95% or better rating on quarterly customer satisfaction survey.
Back
Reframe recruiting
Define the job, not the person doing the job
Benchmark the A-Team
Determine EVP
Sell the discussion with the candidate, not the job
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Lou Adler &
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