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Orange Genie Living our culture to inspire and delight our customers презентация
Содержание
- 1. Orange Genie Living our culture to inspire and delight our customers
- 2. What is culture? A set of shared beliefs, values and practices
- 3. Why work on culture? We believe there’s a virtuous circle
- 4. we employ a team of like minded
- 5. we have a common cause recruiting the right people
- 6. we aspire to improve the lives, recruiting the right people
- 7. the opportunities and well-being of recruiting the right people
- 8. freelancers and professional contractors recruiting the right people
- 9. we are all moving in the same direction recruiting the right people
- 10. we are passionate about operational excellence, recruiting the right people
- 11. continuously improving our customers’ experiences, recruiting the right people
- 12. and building our reputation as recruiting the right people
- 13. the best contractor management company in the uk recruiting the right people
- 14. and we only recruit like minded people recruiting the right people
- 15. our people love working together as a team recruiting the right people
- 16. to deliver great customer experiences
- 17. we only recruit the best people, and recruiting the right people
- 18. they have to share our beliefs, values and practices recruiting the right people
- 19. There are 5 fundamental principles driving us fundamental principles
- 20. 1. Equality; all staff have equal status fundamental principles
- 21. 1. Equality; we don’t manage by command and control fundamental principles
- 22. 1. Equality; staff are empowered
- 23. 1. Equality; and everyone is treated with equal respect fundamental principles
- 24. 2. Teamwork; we trust and support our team-mates fundamental principles
- 25. 2. Teamwork; we achieve more working together as one team fundamental principles
- 26. 2. Teamwork; fundamental principles
- 27. 3. No Blame Culture; Everyday
- 28. 3. No Blame Culture; we encourage innovation and improvement fundamental principles
- 29. 3. No Blame Culture; we
- 30. 3. No Blame Culture; we
- 31. 3. No Blame Culture; we
- 32. 3. No Blame Culture; and
- 33. 3. No Blame Culture; Effective Implementation
- 34. 4. Long Term Commitment; we invest in developing our people fundamental principles
- 35. 4. Long Term Commitment; our
- 36. 4. Long Term Commitment; their
- 37. 4. Long Term Commitment; the
- 38. 5. Work/Life Balance; we work
- 39. 5. Work/Life Balance; we are
- 40. 5. Work/Life Balance; we arrive
- 41. There are 6 aspects underpinning our culture
- 42. 1.
- 43. 1. Customer Delight Our business model is simple customer delight
- 44. customer delight
- 45. Our growth is based on listening and understanding our customers’ needs customer delight
- 46. we surprise our customers by constantly exceeding their expectations customer delight
- 47. we deliver a service so good our
- 48. we believe this creates positive reactions and experiences customer delight
- 49. positive reactions lead to recommendations customer delight
- 50. over 95% of our new business is the result of a positive recommendation customer delight
- 51. 2. Vision We believe people are our most important asset vision
- 52. that’s why we invest in nurturing, training and developing our staff vision
- 53. vision
- 54. “To nurture a team of ambitious, disciplined and inspiring people,… vision Our Vision
- 55. …dedicated to becoming the leading contractor management company in the UK,… vision Our Vision
- 56. …and sharing in its continuing success” vision Our Vision
- 57. 3. Corporate Values Our values People Customers Awareness Innovation corporate values
- 58. People Customers Awareness Innovation corporate values
- 59. 4. Winning Behaviours Thinking Developing Inspiring Achieving
- 60. 5. Competencies Personal Interpersonal Reasoning Business
- 61. 6. Brand Values Knowledgeable Honest Transparent Accurate Welcoming
- 62. some people just don’t fit!
Слайд 4we employ a team of like minded people
and
we all pull
and
we have a common cause
We believe we can become a great company when…
recruiting the right people
Слайд 16to deliver great
customer experiences
Having Orange Genie to process my payments
Gavin B
Thanks for coming to see us, we were impressed with your honesty and integrity as an organisation, I have to tell you that one of the last people we saw mentioned that your organisation had gained itself an extremely good reputation in the market place, that’s great coming from a competitor!
Julie C – Recruitment Agency
Thank you for your help this year, a few of us were just mentioning how great you've been as a company.
Morgan C
I’m constantly raving about Orange Genie to friends and colleagues and this is exactly why. Your service is phenomenal.
Brooke H
recruiting the right people
Слайд 273. No Blame Culture;
Everyday we try to improve our systems,
fundamental principles
Слайд 293. No Blame Culture;
we benchmark ourselves against best practice in
fundamental principles
Слайд 303. No Blame Culture;
we try new ways of working to
fundamental principles
Слайд 313. No Blame Culture;
we accept errors happen, when we find
fundamental principles
Слайд 323. No Blame Culture;
and we never repeat them because we
fundamental principles
Слайд 333. No Blame Culture;
Effective Implementation of Kaizan
fundamental principles
Continuous improvement
Recognise the
add more value to our customers
Consider and improve the process
not the end result in isolation
Create a positive learning environment
Слайд 364. Long Term Commitment;
their knowledge and experience isn’t shown on
fundamental principles
Слайд 374. Long Term Commitment;
the effect is seen every time we
fundamental principles
Слайд 385. Work/Life Balance;
we work to enjoy our lives not the
fundamental principles
Слайд 395. Work/Life Balance;
we are passionate about our work, we’re proud
fundamental principles
Слайд 405. Work/Life Balance;
we arrive happy, we leave happy, what a
fundamental principles
Слайд 47we deliver a service so good our customers recommend us to
customer delight
Слайд 55…dedicated to becoming the leading contractor management company in the UK,…
vision
Our
