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The 7 Stages of Travel Stress презентация
Содержание
- 1. The 7 Stages of Travel Stress
- 2. What are the 7 stages of travel stress? Segalla et al (Harvard Business Review)
- 3. Segalla et al (Harvard Business Review) When
- 4. But what does it mean? The most stressful parts of a trip by seniority
- 5. Reduce stress pre-trip Good for support/associate staff
- 6. Reduce stress in-flight Try to ensure staff
- 7. So, why do we travel? It helps
- 8. Sources Segatta, Ciobanu, Rouzies & Lebunetel – Harvard Business Review Entrepreneur.com Forbes
What are the 7 stages of travel stress? Segalla et al (Harvard Business Review)
Слайд 3Segalla et al (Harvard Business Review)
When are people most likely to
be
Stressed (by job role)?
Stressed (by job role)?
Слайд 5Reduce stress pre-trip
Good for support/associate staff
PLAN
Plan the trip in advance
Tell
staff the exact plans and ensure they understand
COMMUNICATE
Tell staff what is expected of them on the trip
Double-check they know their plans for the journey
Слайд 6Reduce stress in-flight
Try to ensure staff will have Internet access on
the flight
Upgrade staff to business class where possible
Give staff tips on reducing discomfort whilst in-flight – such as taking a painkiller before the flight
Upgrade staff to business class where possible
Give staff tips on reducing discomfort whilst in-flight – such as taking a painkiller before the flight
High-level executives in particular find this phase stressful
Слайд 7So, why do we travel?
It helps with both gaining and retaining
customers
Research suggests that for every £1 that is spent on business travel, £1.77 in profit is produced
Visiting customers in person is much more likely to yield a positive relationship
Positive relationships = customer retention
