Презентация на тему The 7 Stages of Travel Stress

The 7 Stages of Travel Stress

What are the 7 stages of travel stress?

Segalla et al (Harvard Business Review)

Segalla et al (Harvard Business Review)

When are people most likely to be
Stressed (by job role)?

But what does it mean?

The most stressful parts of a trip by seniority

Reduce stress pre-trip

Good for support/associate staff

PLAN
Plan the trip in advance
Tell staff the exact plans and ensure they understand

COMMUNICATE
Tell staff what is expected of them on the trip
Double-check they know their plans for the journey

Reduce stress in-flight

Try to ensure staff will have Internet access on the flight

Upgrade staff to business class where possible

Give staff tips on reducing discomfort whilst in-flight – such as taking a painkiller before the flight

High-level executives in particular find this phase stressful

So, why do we travel?

It helps with both gaining and retaining customers

Research suggests that for every £1 that is spent on business travel, £1.77 in profit is produced

Visiting customers in person is much more likely to yield a positive relationship

Positive relationships = customer retention

Sources

Segatta, Ciobanu, Rouzies & Lebunetel – Harvard Business Review

Entrepreneur.com

Forbes