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Restaurant Leadership. Objectives презентация
Содержание
- 1. Restaurant Leadership. Objectives
- 2. Objectives After reading and studying this chapter,
- 3. Leading Employees Employee resources are the most
- 4. Leading Employees (cont’d.) How well employees produce:
- 5. Leading Employees (cont’d.) Vision: Articulation of the
- 6. Mission & Vision STARBUCKS COFFEE
- 7. Leaders and Associates Restaurants are dependent on
- 8. The Power of a Team
- 9. Characteristics of Leaders Traits of effective leaders:
- 10. Characteristics of Leaders (cont’d.) Power: ability to
- 11. Characteristics of Leaders (cont’d.) Legitimate power comes
- 12. Identify an animal that is representative of
- 13. Guide Dog Expert Power. The guide
- 14. Gorilla Legitimate Power. The gorilla possesses
- 15. Wasp Coercive Power. The wasp will
- 16. Peacock Referent Power. The peacock radiates beauty
- 17. Dog Reward Power. Owners expect
- 18. The Nature of Leadership Getting people to
- 19. The Nature of Leadership (cont’d.) Steps to
- 20. The Nature of Leadership (cont’d.) Make leadership
- 21. The Nature of Leadership (cont’d.) LBWA
- 22. Employee Input and What’s in It for
Objectives After reading and studying this chapter, you should be able to: Describe the characteristics of effective leaders Discuss some important factors that must be considered when leading restaurant employees
Слайд 2Objectives
After reading and studying this chapter, you should be able to:
Describe
the characteristics of effective leaders
Discuss some important factors that must be considered when leading restaurant employees
Know several important management concepts
Discuss some important factors that must be considered when leading restaurant employees
Know several important management concepts
Слайд 3Leading Employees
Employee resources are the most valuable asset and competitive advantage
We
need to realize that leadership of employee resources is critical:
We don’t manage our employees, we lead them
Being a leader is exciting:
There are challenges, opportunities, and rewards
In the hospitality industry:
Almost everything depends on the physical labor of many hourly (or nonmanagerial) workers
People who cook, serve tables, mix drinks, wash dishes, and mop floors
We don’t manage our employees, we lead them
Being a leader is exciting:
There are challenges, opportunities, and rewards
In the hospitality industry:
Almost everything depends on the physical labor of many hourly (or nonmanagerial) workers
People who cook, serve tables, mix drinks, wash dishes, and mop floors
Слайд 4Leading Employees (cont’d.)
How well employees produce:
Depends largely on how well they
are led
Greatest challenge: employee motivation
Leadership:
Process by which a person with a vision is able to influence the activities and outcomes of others
Begins with a vision, a mission, and goals
Greatest challenge: employee motivation
Leadership:
Process by which a person with a vision is able to influence the activities and outcomes of others
Begins with a vision, a mission, and goals
Слайд 5Leading Employees (cont’d.)
Vision:
Articulation of the mission in an appealing way that
it vividly conveys the future
Instills a common purpose, self-esteem, and a sense of membership
Mission statement:
Describes the purpose of the organization
Outlines activities performed for guests
Instills a common purpose, self-esteem, and a sense of membership
Mission statement:
Describes the purpose of the organization
Outlines activities performed for guests
Слайд 6Mission & Vision
STARBUCKS COFFEE
Mission Statement
“To inspire and nurture
the human spirit – one person, one cup and one neighborhood at a time”
Vision Statement
”The vision of Starbucks is to establish Starbucks as the premium purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow”
Vision Statement
”The vision of Starbucks is to establish Starbucks as the premium purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow”
Слайд 7Leaders and Associates
Restaurants are dependent on large numbers of people to
fill low-wage entry-level jobs
Washing dishes, busing tables, hosting, etc.
Often taken for granted
Turnover is high
Another level of hourly worker is the skilled or semiskilled
Cashiers, bartenders, cooks, and servers
May also be temporary workers
Washing dishes, busing tables, hosting, etc.
Often taken for granted
Turnover is high
Another level of hourly worker is the skilled or semiskilled
Cashiers, bartenders, cooks, and servers
May also be temporary workers
Слайд 9Characteristics of Leaders
Traits of effective leaders:
Drive
Desire to influence others
Honesty and moral
character
Self-confidence
Intelligence
Relevant knowledge
Power
Self-confidence
Intelligence
Relevant knowledge
Power
Слайд 10Characteristics of Leaders (cont’d.)
Power: ability to influence others to behave in
a particular way
French and Raven introduced the Five Forms of Power in 1959:
Legitimate Power
Reward Power.
Expert Power.
Referent Power.
Coercive Power.
French and Raven introduced the Five Forms of Power in 1959:
Legitimate Power
Reward Power.
Expert Power.
Referent Power.
Coercive Power.
Слайд 11Characteristics of Leaders (cont’d.)
Legitimate power comes from the belief that a
person has the formal right to make demands, and to expect others to be compliant and obedient.
Reward power results from one person's ability to compensate another for compliance.
Expert power is based on a person's high levels of skill and knowledge.
Referent power is the result of a person's perceived attractiveness, worthiness and right to others' respect.
Coercive power comes from the belief that a person can punish others for noncompliance.
Informational power results from a person's ability to control the information that others need to accomplish something
Reward power results from one person's ability to compensate another for compliance.
Expert power is based on a person's high levels of skill and knowledge.
Referent power is the result of a person's perceived attractiveness, worthiness and right to others' respect.
Coercive power comes from the belief that a person can punish others for noncompliance.
Informational power results from a person's ability to control the information that others need to accomplish something
Слайд 12Identify an animal that is representative of each type of power
and how it helps them get what they want
Слайд 13Guide Dog
Expert Power.
The guide dog possesses expert skills and knowledge
that enable a blind person to be independent.
A blind person will always listen, trust and respect the guide dog and in return will be compliant with the dogs instruction.
The guide dog will always outperform other dogs.
The owner will always look upon the guide dog has the leader in the relationship.
A blind person will always listen, trust and respect the guide dog and in return will be compliant with the dogs instruction.
The guide dog will always outperform other dogs.
The owner will always look upon the guide dog has the leader in the relationship.
Слайд 14Gorilla
Legitimate Power.
The gorilla possesses status in the animal world.
Its
status speaks volumes and derives from its sheer strength and size.
Others in lower ranking positions look up to the gorilla and will be compliant through fear of repercussions.
Others in lower ranking positions look up to the gorilla and will be compliant through fear of repercussions.
Слайд 15Wasp
Coercive Power.
The wasp will influence others with the threat of
its sting.
It has the ability to punish those who don’t comply with its wishes.
Others will comply through fear of the sting.
It has the ability to punish those who don’t comply with its wishes.
Others will comply through fear of the sting.
Слайд 16Peacock
Referent Power.
The peacock radiates beauty and because of this captures everyone’s
attention.
It doesn’t have to try very hard to capture everyone's attention, it has a natural ability through its visual beauty.
Everyone will always admire, trust and respect the Peacock.
It doesn’t have to try very hard to capture everyone's attention, it has a natural ability through its visual beauty.
Everyone will always admire, trust and respect the Peacock.
Слайд 17 Dog
Reward Power.
Owners expect their dogs to be obedient while
demonstrating good behaviour.
Dogs are frequently rewarded with something they love for their compliance and behaviour.
Rewards may not always be available.
Without the rewards compliance and good behaviour may become harder to achieve for the owner.
The dog may be difficult to mange without rewards and become less compliant.
Dogs are frequently rewarded with something they love for their compliance and behaviour.
Rewards may not always be available.
Without the rewards compliance and good behaviour may become harder to achieve for the owner.
The dog may be difficult to mange without rewards and become less compliant.
Слайд 18The Nature of Leadership
Getting people to work for you willingly and
to the best of their ability
Formal authority
The right to command, given by the organization
Real authority
Conferred by subordinates
You have to earn the right to lead them
Formal authority
The right to command, given by the organization
Real authority
Conferred by subordinates
You have to earn the right to lead them
Слайд 19The Nature of Leadership (cont’d.)
Steps to establishing a foundation for leadership
development
Commit to investing the time, resources, and money needed
Identify and communicate the differences between management skills and leadership abilities
Develop quantifiable measurements that support leadership skills
Commit to investing the time, resources, and money needed
Identify and communicate the differences between management skills and leadership abilities
Develop quantifiable measurements that support leadership skills
Слайд 20The Nature of Leadership (cont’d.)
Make leadership skills a focus of management
training
Implement ongoing programs that focus on leadership skills
Know that in the right culture, leaders can be found at entry level
Recognize, reward, and celebrate leaders for their passion, dedication, and results
Implement ongoing programs that focus on leadership skills
Know that in the right culture, leaders can be found at entry level
Recognize, reward, and celebrate leaders for their passion, dedication, and results
Слайд 21The Nature of Leadership (cont’d.)
LBWA (leadership by walking around)
Spending a
significant part of your day talking to your employees, guests, and peers
Слайд 22Employee Input and What’s in It for Me?
To optimize restaurant potential:
Have
extensive employee input:
into not only the vision and mission but also how to achieve or exceed them
into not only the vision and mission but also how to achieve or exceed them
