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Guest cycle – arrival (2) презентация
Содержание
- 1. Guest cycle – arrival (2)
- 3. FRONT DESK – Design Alternatives
- 4. PROPERTY MANAGEMENT SYSTEM
- 5. FRONT DESK - SIX STEPS OF REGISTRATION
- 6. CHECK – IN PROCEDURE – Full service hotel
- 7. CHECK – IN PROCEDURE (continued) 9
- 8. ROOM ASSIGNMENT - Room Statuses
- 9. Room Status Report – Sample
- 10. RegCard - Sample
- 11. ROOM RATE STRUCTURE OPEN RATES RACK RATES
- 12. CHECK IN PROCEDURE - Method of Payment
- 13. Guest Profile
- 14. EXPRESS CHECK IN
- 15. EXPRESS CHECK IN – Henn na Hotel
- 16. EXPRESS CHECK IN – Henn na Hotel
- 17. MOBILE CHECK IN – Room Preference
- 18. MOBILE CHECK IN - Digital Key
- 19. GUEST ARRIVAL - VIP Check In
- 20. ARRIVAL - Group Check In
- 21. ARRIVAL – If the guest can not
FRONT DESK – Design Alternatives
Слайд 7CHECK – IN PROCEDURE (continued)
9
REQUEST THE GUEST TO SIGN ON REGISTRATION
CARD
10
ISSUE THE ROOM KEY AND PRESENT IT TO THE GUEST
11
EXPLAIN CHECK-OUT POLICIES
12
ANTICIPATE WITH SPECIAL REQUESTS
13
OFFER LUGGAGE ASSISTANCE AND/OR ESCORT TO THE ROOM
14
WISH THE GUEST A PLEASANT STAY
15
UPDATE THE GUEST PROFILE AND FILE THE REGISTRATION CARD
16
MAKE A COURTESY CALL
Слайд 11ROOM RATE STRUCTURE
OPEN RATES
RACK RATES
BEST AVAILABLE
DAY RATES
CONFIDENTIAL RATES
CORPORATE
GROUP
PACKAGES
Слайд 12CHECK IN PROCEDURE - Method of Payment
CREDIT CARD
(get authorization)
CASH
(get
prepayment)
DIRECT BILLING
(check routing instructions)
SPECIAL PROGRAMS
(check MOP for extras)
Слайд 21ARRIVAL – If the guest can not be accommodated
Room upgrade
VIP amenity
VIP
status
Relocation Package
One night accommodation
Hotel transportation
Long distance call
Local calls
