Winning at Retail. презентация

With rapidly evolving technology and shifts in demographic preferences, many mid-sized retailers are missing opportunities to engage with their customers. Retail Is A Fast Moving Industry.

Слайд 1
Winning at Retail.
By: Avi Mizrahi
4 Retail-Proven Ways To Increase Sales and

Loyalty With Data.

Слайд 2
With rapidly evolving technology and shifts in demographic preferences, many mid-sized

retailers are missing opportunities to engage with their customers.

Retail Is A Fast Moving Industry.


Слайд 3Case Study.
On a recent visit to a mid-sized Toronto retailer I

observed:

Poor information management. Retailer lacked integrated system to perform vital tasks and had no customer loyalty program.

No social media strategy. Facebook posts consisted of daily discount announcements, resulting in low engagement.

Outdated e-commerce site. The site looked like it had not been updated since 2001!

+ More.


Слайд 4So what’s a mid-sized retailer to
DO
?


Слайд 5Build a Foundation.
Technology is not the barrier it once was!
New POS

solutions enable data collection, analytics, customer information management, email marketing, e-commerce site creation and so much more.

Shopify POS: http://www.shopify.ca/pos


Слайд 6A Retail Story.
Click hereClick here to see how Shopify POS enables

retailers.

Слайд 7Data must be transformed into customer insights and followed up by

action.

Слайд 8BE
Curious.
To Win You Must


Слайд 9Let’s explore retail-proven ways to use data to design

customer driven marketing programs.

4


Слайд 10 Understand Your Seasonality Curves.
1
Two seasonal peaks appear on this

product’s annual sales curve.




Слайд 11Data Driven Marketing Options:
Email high value customers special offers or product

selection guides before peak season starts.

Second peak: can this seasonal curve be changed with a mid-season promotion?


Слайд 122 Leverage Complementary Products.
2
Product A
Complementary products enhance or are necessary to

use Product A.

Слайд 13Marketing Opportunity!
Data Driven Marketing Options:

Product A
4 Complementary Products In Another Part

Of The Store.

Analyzing baskets containing product A, revealed that 34% of customers were also purchasing four complementary products.


Слайд 14 Know how your customers shop.
3
What are the push and

pull behaviors? How do customers research your product? What is their price sensitivity? What is the problem they are trying to solve? Motivations?

Слайд 15Data driven marketing options:

Vs.
Gift Card
Dollar Off
Knowing customer preferences will shape how

you communicate with them.

Слайд 164. Get Personal With Your Customers.
4
Parents
Buy
Retailer A
Visit
Kids Bike


Слайд 17
Anticipate Your Customer’s Need.
Parents
Visit
In 16-24 months, the child grows and needs

a bigger bike.

Parents may visit other stores.


Слайд 18Data Driven Marketing Options:
Customer Need
Personalized Marketing Offer.
Retailer A
Customer
If Retailer A anticipates

the customer need and sends personalized marketing offers, they are better positioned to build the relationship and earn the sale.

Слайд 19These are just of a few ways data can be used

to create customer driven marketing programs to increase sales and loyalty.

Слайд 20BE
Curious.
Remember, it’s how you use the data that counts!


Слайд 21“As marketers, it’s our job to be curious about our customers.”
Avi

Mizrahi
Retail marketing, product, digital strategy | Helping companies launch customer focused sales growth programs.

Слайд 22Insert CTA Header
This SlideShare is based on a LinkedIn Post I

wrote. It includes many more examples. To read it, click here.

If you like the article, please give it a thumbs up and feel free to connect with me.

Слайд 23: @AviMizrahi_TO
Follow me on Twitter!


Слайд 24Thank You.


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