Find the Right Marketing Automation Solution for Your Company презентация

Содержание

What you can learn at the surface level What you need to dig for

Слайд 1Find the Right Marketing Automation Solution for Your Company
Michael Berger
Director, Product

Marketing

Слайд 2What you can learn at the surface level
What you need to

dig for

Слайд 4Sophisticated lead nurturing made simple
Analytics that truly measure the revenue impact

of campaigns
Deep and seamless CRM integration
Powerful automation workflows built in seconds
Ability to replicate successful campaigns in minutes

Agenda Items


Слайд 5Sophisticated lead nurturing made simple


Слайд 610+ Years Ago


Слайд 75 Years Ago


Слайд 9Drip Nurture Doesn’t Work Like It Used To


Слайд 10Marketers Don’t Control the Journey…
…Customers Do


Слайд 11Name: Glenda
Age: 77
Gender: Female
Income: $30K - $50K
Location: Eastern US

Target artists:
Roy Orbison
Neil

Diamond
Willie Nelson
Tony Bennet





Слайд 12Effective Nurturing Adapts Based on Behaviors


Слайд 18IS
Web behaviors
Purchase behaviors
Social behaviors
Content consumption
Specific email interactions
Offline behaviors



Behavior-based Nurture
IS NOT
Sending an

email again if not opened or clicked first time
Sending a different email if the last one was opened or clicked


Слайд 19Takeaway:
Look for a Marketing Automation solution that makes it easy to

do behavior based nurture

Слайд 20Analytics that truly measure the revenue impact of campaigns


Слайд 21Reporting Maturity Curve


Слайд 22Conversion Based


Слайд 23Opportunities Won


Слайд 24Single Touch

3 months
$100K


Слайд 25Single Touch

3 months
$100K

$100K


Слайд 26Single Touch Attribution


Слайд 27Single Touch Attribution


Слайд 28Multi Touch

3 months
$100K


Слайд 29Multi Touch

3 months
$25K





$0
$25K
$25K
$100K
$25K


Слайд 30Multi Touch Attribution


Слайд 31Multi Touch
$14K





$0
$14K
$14K
$14K
$14K



$14K
$14K
Moe
Larry
$100K


Слайд 32Multi Touch
$14K





$14K
$100K
$14K



$28K
$28K



Moe
Larry


Слайд 33Multi Touch Attribution
Moe and Larry both engaged with these campaigns


Слайд 34Multi Touch Attribution


Слайд 35Multi Touch Attribution




Слайд 36Multi Touch Attribution









Слайд 37Multi Touch Attribution



Слайд 38Multi Touch Attribution


More efficient at pushing leads through funnel
More efficient at

acquiring the right leads

Слайд 39Multi Touch ROI
MT Ratio
10 good


Слайд 40Multiple influencers in a typical B2B sale
Multiple touch points
Some offline
What is

a success?

Challenge of Multi-Touch


Слайд 41Takeaway:
Make sure that your Marketing Automation solution will provide you with

metrics that are meaningful

Слайд 42Deep and seamless CRM integration


Слайд 43Out of the box 2-way data exchange
Automatically adapt to changes in

CRM
Instantly trigger marketing activities from CRM
Instantly send sales alerts and follow-up tasks
Provide sales intelligence in a highly digestible, and highly actionable manner

CRM Integration Capabilities


Слайд 44CRM Integration Points
Lead
Contact
Leads
Account
Opty
Activity
Campaign
Custom
Account
Opty
Activity
Program
Custom


Слайд 45CRM Integration Points
Opty
Opty
Closed-loop Reporting (associating pipeline and revenue back to campaigns)
Workflow

triggers, such as shifting nurturing content

Слайд 46CRM Integration Points
Activity
Activity
When a sales rep logs a call, a workflow

triggers to take the lead out of an automated outreach campaign

Слайд 47Information that helps sales reps sell more effectively, in order to:
Close more

deals
Shorten sales cycles
Increase deal size

Sales Intelligence Defined


Слайд 48Really no different from how marketers think about marketing more effectively:
Right

message – relevant message
Right person – person who is a potential buyer
Right time – person who is ready to engage with sales

How To Sell More Effectively?


Слайд 49Right Person


Слайд 50Right Person













Слайд 51Right Person













Слайд 52Right Person













Слайд 53Right Message


Слайд 54Right Time


Слайд 55Right Message
Let me tell you about the benefits of lead nurturing

and scoring

Слайд 56Right Message


Слайд 57Right Person, Message and Time
Let me tell you how Marketo’s analytics

are different and why it matters

Слайд 58Which Leads Should I Focus On First?


Слайд 59What Are They’re Interested In?


Слайд 60Show Reps Only What’s Important


Слайд 61Takeaway:
Talk to other companies, research compelling use cases, and choose wisely.

There are very significant differences when it comes to CRM integrations.

Слайд 62Powerful automation workflows built in seconds


Слайд 63A Leads
B Leads


Слайд 66Add leads to campaign
Email 1
Email 2
Email 3


Слайд 76
No Lead Left Behind: SLA’s

Day 0
Notification


Day 1
If untouched, reminder


Day 2
If untouched,

reminder cc boss



Day 3

If untouched, alert executives



Day 7

If stale, reminder



Day 8

If stale, reminder cc boss



Day 9

If stale, alert executives


Слайд 77Takeaway:
Think long-term. This is the area where a marketer is most

likely to hit a wall if they don’t select the right solution up front – and do so more quickly than they think.

Слайд 78Ability to replicate successful campaigns in minutes


Слайд 79Speed and Productivity


Слайд 80Replicate Webinar
Email Invite 1
Email Invite 2
Email Invite 3
Email Confirmation
Email Reminder
Email

Follow-up No Show
Email Follow-up Attended
Landing Page Register
Landing Page Thank You
Workflows
List

Email Invite 1
Email Invite 2
Email Invite 3
Email Confirmation
Email Reminder
Email Follow-up No Show
Email Follow-up Attended
Landing Page Register
Landing Page Thank You
Workflows
List

Copy

Edit

Email Invite 1
Email Invite 2
Email Invite 3
Email Confirmation
Email Reminder
Email Follow-up No Show
Email Follow-up Attended
Landing Page Register
Landing Page Thank You
Workflows
List

22 Laborious Steps – 2+ Hours


Слайд 81Replicate Webinar
Email Invite 1
Email Invite 2
Email Invite 3
Email Confirmation
Email Reminder
Email Follow-up

No Show
Email Follow-up Attended
Landing Page Register
Landing Page Thank You
Workflows
List

Email Invite 1
Email Invite 2
Email Invite 3
Email Confirmation
Email Reminder
Email Follow-up No Show
Email Follow-up Attended
Landing Page Register
Landing Page Thank You
Workflows
List

Clone

Program-level fields

Webinar name
Webinar title
Speaker name
Speaker title
Webinar Description
Date
Time



Push

8 Quick Steps – 3 Minutes


Слайд 82What happens to all your assets when you update a template

(such as when changing the copyright date)?
How are things in the system organized? Is everything easy to find?
How easily can you build assets like landing pages and emails?
Can you get things done quickly without IT help
Is there an active and helpful user community

Other Productivity Considerations


Слайд 83Takeaway:
Make sure you select a Marketing Automation tool that lets you

do the things that you do every day really quickly.

Слайд 84Q&A
Also happy to connect on LinkedIn.
Twitter: @mikedberger


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