Digital Marketing in 2015 презентация

Содержание

About Dave Chaffey Digital marketing consultant/trainer since 1997 Author of 5 bestselling marketing books Editor of SmartInsights.com - a marketing advice site with Expert (Pro) members in

Слайд 1Digital Marketing in 2015
10 Essentials for Ecommerce marketing
Dr Dave Chaffey. SmartInsights.com


Слайд 2About Dave Chaffey

Digital marketing consultant/trainer since 1997
Author of 5 bestselling

marketing books
Editor of SmartInsights.com - a marketing advice site with Expert (Pro) members in over 80 countries using our planning guides, templates and online courses to improve results.

Слайд 3http://bit.ly/smartstrategy


Слайд 4Mobile tipping point passed


Слайд 5The multiplatform majority?


Слайд 6Is mobile responsive sufficient?


Слайд 7Or is adaptive needed?


Слайд 8AO.com adaptive


Слайд 9http://bit.ly/smartgraphics


Слайд 10#1 A defined Digital Strategy
PLAN
Download Digital Marketing 2015 report: http://bit.ly/smartdigital2015



Слайд 11Download Digital Marketing 2015 report: http://bit.ly/smartdigital2015


Слайд 12#2 Define audience and select best targeting options
PLAN
http://bit.ly/smarttargeting
Source: Harriet

Mitchell Smart Insights 2014 Digital Impact conference

Слайд 13The RS Newsletter
Hero banner
Customised content: (Customer Profile)
EDE (Electronic Design Engineers)
Non-EDE (Electronic

Design Engineers)
Promo Excluded (Key and Corporates)

CLC Module

Customised content: (Customer Lifecycle)
Nursery
Development
Acquisition

BEH Module

Customised content: (Behavioural data)
Abandoned Baskets
Browsed Not Bought
Propensity to Buy (A recommendations model)
Top Sellers

Local Module

Product modules can vary in number and format. Maximum of 8 modules per email.

Product Modules

Optional modules for any local activity/information.

Source: Harriet Mitchell Smart Insights
2014 Digital Impact conference


Слайд 14#3 A Brand OVP/YouTility
OVP = Online Value Proposition
= Brand Adding Value

to Audience
Help me do my job / live my life
Help me develop / learn
Help Make me look good
Help Entertain Me!
Help me Select and Use Products

http://bit.ly/smartovp

PLAN

http://bit.ly/smartpersonas


Слайд 16ASOS published CRO improvements


Слайд 17#4 A brand personality? How can you/should you STRETCH?
Personality is the unique,

authentic, and talkable soul of your brand that people can get passionate about.

Personality is not just about what you stand for, but how you choose to communicate it. It is also the way to reconnect your customers, partners, employees, and influencers to the soul of your brand in the new social media era.

Source:


Слайд 18
Source: Ogilvy, TNS and Google Path to Purpose July 2014


Слайд 19View clips
Making the experience human


Слайд 20Improving Reach
Key Trends
Increased micro-targeting options
Mobile targeting
Engagement through Visual Apps
Quality SEO signals



Слайд 21Why content marketing matters
Q. Do you have a blog?
Q. Is blog

traffic ‘significant’ to your business?

Source: Similar Web


Слайд 22Search and Email Marketing Rock! Social Sucks!
Source: Custora Pulse
Customer Acquisition by email

has quadrupled over the last four years.

Слайд 23Today’s complex customer journeys
Source: Online marketplace mapping


Слайд 24#5 SEO and PPC
Win for range of customer searches
B2B example
1. Generic “Accountants”
2.

Long-tail “Bookeeping Sage25”
3. Local “Accountants Portsmouth”
4. International
5. Mobile
6. Image/video

Слайд 26/
More on update


Слайд 27 REACH
#6 Experiment to test the best media investments: 70: 20:

10

Слайд 28Google AdWords Remarketing example


Слайд 29New Facebook retail retargeting
Source: Smart Insights alert


Слайд 30Increasing InterACTion
Key trends
Interactive content marketing
Investment in outreach
Immersive-responsive landing pages


Слайд 31#7 Define and optimize conversion pathways
ACT


Слайд 33Define Top Tasks?


Слайд 34#8 A kickass content marketing strategy
http://bit.ly/smartercontent


Слайд 35Pop-ups work (unfortunately)
Source: Kath Pay on Smart Insights


Слайд 37Increasing Conversion
Key trends
Evolutionary site design / growth hacking
Mobile CRO
Improvements to

Universal Analytics

Слайд 38#9. A CRO mindset + process
Source: Chris Goward - WiderFunnel


Слайд 40UK Ecommerce example of mindset


Слайд 41
http://www.youtube.com/watch?v=VRYbpfrrxbg


Слайд 42Use the free Google Content Experiments – we do!


Слайд 43Practical Tip – using customer feedback tools
http://bit.ly/smartfeedback


Слайд 44Improving Engagement
Key trends
Customer satisfaction and feedback
Social media marketing
Engaging Email marketing

– TEST, LEARN, REFINE

Слайд 45Mobile First!


Слайд 46…Mobile first?
Source: Litmus Dec 2014


Слайд 47Make your first 3 CTAs count!
Source: Litmus Dec 2014


Слайд 49An example of improving Marketing Automation
:Halfords case study


Слайд 50
Source: 7 Steps to Digital Transformation Infographic


Слайд 51
Let’s Connect! Questions & discussion welcome SmartInsights.com:: Plan | Manage | Optimize



Free,

Basic member tools
Managing Digital Marketing 2014 report
Managing Customer Experiences 2014 report
Sample planning templates
Planning infographics www.smartinsights.com/membership
Premium, Expert member learning
7 Step Guides to all digital marketing
DIY Planning and optimisation templates in Word, Excel and Powerpoint
www.smartinsights.com/membership/expert-member-reasons
Personal Discount! DAVESAVE20



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