CONVERSATIONS, NOT CAMPAIGNS презентация

Source: Adbusters, 2011

Слайд 1CONVERSATIONS, NOT CAMPAIGNS


Слайд 2Source: Adbusters, 2011


Слайд 3Matt Zilli
Senior Product Marketing Manager
Marketo

mzilli@marketo.com
@mattzilli


Слайд 4The Perfect Campaign
Do the right thing
Wait


David Raab, Customer Experience Matrix Blog


Слайд 5We’re bad at this…. And here’s proof
A typical email campaign…

19% Open

Rate

3% Click-Through Rate

0.5% Unsubscribe Rate

And if this email is “the right thing,”
is a click the right result?

* Representative stats from various email service provider reports


Слайд 6Trustworthy
Always Relevant
Conversations, Not Campaigns
Coordinated Across Channels
Strategic
Why?
Because effective marketing needs to

be:

Слайд 8I opened [your email] because I knew it was your weekly

email and I wanted to see inside -- the subject had no influence. That’s what happens when you become a trusted resource or an expected one.

--Meryl K. Evans, “Content Maven for Hire””

Слайд 11The key to getting opt-in is to show the subscriber ‘What’s

In It for Me’ (WIIFM)

Слайд 12List
Building
Tactics


Слайд 13ALWAYS RELEVANT


Слайд 14When it comes to marketing, nobody wants to get blasted


Слайд 15Demographic Segmentation
Gender
Age (or birth year)
Geography
Income
Interests
Job title
Industry
Company size


Слайд 16The Key to Relevance is Behavioral Targeting
Tactics to Increase Email Engagement


Слайд 18Listening & Responding to Behaviors
I can do this myself! No trips

to see IT – yay!

Слайд 19CONVERSATIONAL


Слайд 20What is an engaging conversation?
Listens and adapts
Communications flow one to the

next

Слайд 21Email
Website
Social
Campaigns
Transactions


Слайд 22Welcome! Here’s what to expect

Check out this article

Here’s a cool video

See

our latest offering

Share this with friends

Here’s what others like!

Happy birthday

Hi, are you ready to buy?

More cool content



Слайд 23
OK, why aren’t more marketers doing this?


Слайд 27
This is way too complicated.


Слайд 28Drag and drop new content
Not just email campaigns – Social, Direct

Mail, SMS, etc…

Слайд 29COORDINATED ACROSS CHANNELS


Слайд 31STRATEGIC: BEYOND OPENS AND CLICKS


Слайд 33Open
Click
Unsubscribe
Bounce
Etc.


Слайд 34







Engagement Over Time

Dec Jan Feb Mar Apr May
100

80

60

40

20

0

1.5%
Unsubscribe
65
Engagement

55d
Next Cast
Mar 18, 2013
Engagement: 60


2013
Marketo’s

Secret Sauce
Definitive Guide to Events
Lead Nurturing


Lead Nurturing Streams Setup My Tokens Members

View: Dashboard ▼ Streams: All Streams ▼


Слайд 35Track All Touches Across People
Screenshot: Marketo Revenue Cycle Analytics


Слайд 36Source: Marketo Revenue Cycle Analytics, June 2013 * Percentage of all programs

in channel that achieve MT Ratio > 5

Nurture Email - CTA

Nurture Email

Paid Online (PPC+Email)

Nurture (New)

% Above Min*

N/A

52%

N/A

39%

79%

46%

N/A

38%

N/A

N/A

N/A

29%

38%

52%

7.6


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