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Helen Bevan презентация
Содержание
- 1. Helen Bevan
- 2. The story Framing the future in the
- 3. Time present and time past
- 4. What was once…… A digital
- 5. Here between the hither and
- 6. ...to the person next to you
- 7. WHAT IS HAPPENING IN THE WORLD OF
- 8. 2. New digital tools enable us to
- 9. 3. The increasingly complexity of the work
- 10. 4. Work is changing: Complex work is
- 11. 5. Creative processes are moving to the
- 12. Whilst back in the world of health
- 13. Some warnings The organizations that survive the
- 14. In the near future, the edges will
- 15. Source: @HelenBevan @@HelenBevan #Quality2014
- 16. 5 ways to lead from the edge
- 17. 5 ways to lead from the edge
- 18. Hierarchy alone won’t deliver the changes We
- 19. is the new normal! “By questioning
- 20. @chagww changeagentsworldwide.com @corprebels corporaterebelsunited.com Across
- 21. Valuing radicals @@HelenBevan #Quality2014
- 22. Rock the boat, but stay in it!
- 23. Rebel or troublemaker? @@HelenBevan
- 24. Discussion Are you are a rebel or
- 25. Probably the largest simultaneous improvement initiative in
- 26. Aim: to create a mass movement
- 27. It started with a tweet in June
- 28. Probably the only winner of a global
- 29. NHS Change Day: vital statistics Nearly 750,000
- 31. Insert Change Day film
- 32. Evaluating NHS Change Day We’re evaluating intention
- 33. Change Day is spreading……. Australia Sweden N
- 34. 5 ways to lead from the edge
- 35. Finding things out and determining what’s
- 36. Because there’s a problem…. Source of quote:
- 37. A big challenge for improvement leaders Tacit
- 38. Tacit knowledge... “...is best developed through conversations
- 39. Curating knowledge from the edge
- 40. 5 ways to lead from the edge
- 41. The Network Secrets of Great Change Agents
- 42. 5 ways to lead from the edge
- 43. Diagnostic and dialogic approaches
- 44. Resistance: a diagnostic approach Change is something
- 45. Much of the resistance literature is “diagnostic”
- 46. Diagnostic: the role of the change agent
- 47. Resistance: a dialogic approach People make their
- 48. Dialogic: the role of the change agent
- 49. “The most basic not-so-secret formula for building
- 50. 5 ways to lead from the edge
- 51. Source of image: fistfuloftalent.com ‘I do
- 52. Transformational Change Agent: Peter Fuda Skills and
- 53. Peter Fuda’s framework: my perspective “Doing” Where
- 54. Peter Fuda’s framework: my perspective “Seeing ”
- 55. A case study in “it starts with
- 56. Source: @NHSChangeDay
- 57. The School for Health and Care Radicals
- 58. The School for Health and Care
- 60. We learnt... There is a massive untapped
- 61. 5 ways to lead from the edge
- 62. @@HelenBevan #Quality2014 What
- 63. A call to action Identify your own
- 64. References @@HelenBevan #Quality2014 Bevan
Слайд 1Helen Bevan
Chief Transformation
Officer,
Horizons Group
@HelenBevan #Quality2014 #f1
10 April 2014
Слайд 2The story
Framing the future in the past and present story
Five transformational
Five ways to thrive and survive in the new world
The future story
@@HelenBevan #Quality2014 #f1
Слайд 3
Time present and time past
Are both perhaps present in time
And time future contained in time past.
T. S. Eliot, Four Quartets 1936
@@HelenBevan #Quality2014 #f1
Слайд 5
Here between the hither and the farther shore
While time is withdrawn,
T.S Eliot, The Dry Salvages (1941)
@@HelenBevan #Quality2014 #f1
Слайд 6...to the person next to you
@@HelenBevan #Quality2014
Tell one
How does your past experience impact on your view of the future?
@@HelenBevan #Quality2014 #f1
Слайд 7WHAT IS HAPPENING IN THE WORLD OF CHANGE?
Change is happening at
@@HelenBevan #Quality2014 #f1
AND
is becoming more disruptive
Source of image: nasu-dengaku.livejournal.com
Слайд 82. New digital tools enable us to be in almost constant
@@HelenBevan #Quality2014
WHAT IS HAPPENING IN THE WORLD OF CHANGE?
@HelenBevan #Quality2014 #f1
Слайд 93. The increasingly complexity of the work environment is eroding hierarchical
@@HelenBevan #Quality2014
WHAT IS HAPPENING IN THE WORLD OF CHANGE?
@@HelenBevan #Quality2014 #f1
Слайд 104. Work is changing: Complex work is getting more complex The pace of
@@HelenBevan #Quality2014
WHAT IS HAPPENING IN THE WORLD OF CHANGE?
Слайд 115. Creative processes are moving to the edges of our organisations
WHAT IS HAPPENING IN THE WORLD OF CHANGE?
@@HelenBevan #Quality2014 #f1
Слайд 12Whilst back in the world of health and care...
Many of the
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 13Some warnings
The organizations that survive the future will be those that
Gary Hamel
If the rate of change on the outside exceeds the change on the inside, the end is near Jack Welch
@@HelenBevan #Quality2014 #f1
Слайд 14In the near future, the edges will be where almost all
Harold Jarche (2014)
@@HelenBevan #Quality2014
Moving to the edge
@@HelenBevan #Quality2014 #f1
Слайд 15Source: @HelenBevan
@@HelenBevan #Quality2014
Leading from the edge
Слайд 165 ways to lead from the edge - and thrive
Embrace disruption
Curate
Build bridges to connect the disconnected
Roll with resistance
It starts with me
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 175 ways to lead from the edge - and thrive
Embrace disruption
@@HelenBevan #Quality2014 #f1
l
c
Source of image: nsight2success.com
Слайд 18Hierarchy alone won’t deliver the changes
We won’t create big change through
We need hierarchy AND network
MANY change agents, not just the usual few
Changing our mindset
From “have to” to “want to”
Head and heart, not just head
Source of image:
www.slideshare.net/mexicanwave/champions-trolls-10-years-of-the-cipd-online-community
@@HelenBevan #Quality2014
Changing our mindset
From “have to” to “want to”
Head and heart, not just head
John Kotter: Accelerate!
@@HelenBevan #Quality2014 #f1
Слайд 19 is the new normal!
“By questioning existing ideas, by opening new
Céline Schillinger
Image by neilperkin.typepad.com
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 20
@chagww
changeagentsworldwide.com
@corprebels
corporaterebelsunited.com
Across the world, the change
agent
movement
Is exploding!
@rebelsatwork
rebelsatwork.com
Слайд 21Valuing radicals
@@HelenBevan #Quality2014
Huxley, defending Darwin’s theory of natural
“New truths begin as heresies”
@@HelenBevan #Quality2014 #f1
Слайд 22Rock the boat, but stay in it!
Walk the fine line between
Source: Debra Meyerson
@@HelenBevan #Quality2014
Able to challenge the status quo when we see that there could be a better way
Capable of working with others to create success NOT a destructive troublemaker
Conform AND rebel
We need
boatro
ckers!
@@HelenBevan #Quality2014 #f1
Слайд 23Rebel or troublemaker?
@@HelenBevan #Quality2014
Source : Lois Kelly www.rebelsatwork.com
@@HelenBevan #Quality2014 #f1
Слайд 24Discussion
Are you are a rebel or a troublemaker?
What moves people from
How do we prevent people falling out of the boat?
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 25Probably the largest simultaneous improvement initiative in the history of healthcare
A
@HelenBevan #Quality2014 #f1
Слайд 26
Aim:
to create a mass movement of grass roots NHS staff and
Слайд 27It started with a tweet in June 2012!
Young clinical leaders and
Damian Roland
Stuart Sutton
Helen Bevan
@HelenBevan #Quality2014 #f1
Слайд 28Probably the only winner of a global challenge to develop leaders
@HelenBevan #Quality2014 #f1
Слайд 29NHS Change Day: vital statistics
Nearly 750,000 pledges to take action
81 separate
86 million twitter impressions
35,400 video views on YouTube and Vimeo
95,000 daily reach on Facebook
@HelenBevan #Quality2014 #f1
Слайд 32Evaluating NHS Change Day
We’re evaluating intention (pledging), initiation (doing) and their
We’re developing and testing new methods to show impact
We want to build new theory of large scale change
@HelenBevan #Quality2014 #f1
Слайд 33Change Day is spreading…….
Australia
Sweden
N Ireland
Denmark
Canada
Netherlands
Saudi Arabia
Finland…….and many more
@HelenBevan #Quality2014 #f1
Слайд 345 ways to lead from the edge - and thrive
2. Curate
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Source of image: John Curran designedforlearning.co.uk
Слайд 35
Finding things out and determining what’s valid from what’s just noise
CURATION
…It’s
…It’s about quality and coherence, not volume and mass
Julian Stodd
@@HelenBevan #Quality2014 #f1
Слайд 36Because there’s a problem….
Source of quote: Harold Jarche
Source of image:http://gotcll.com/about-2/
@@HelenBevan #Quality2014 #f1
Слайд 37A big challenge for improvement leaders
Tacit knowledge is where the action
It’s the people with tacit knowledge who deliver the results
Tacit knowledge is critical for large scale change
...but
The only way tacit knowledge can be broadly shared…
…is to turn it into
explicit knowledge
VERY difficult
Few organisations succeed
Gray D (2012) The Connected Company
Source: Harold Jarche
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 38Tacit knowledge...
“...is best developed through conversations and social relationships”
Source of image:
Harold Jarche
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 39Curating knowledge from the edge
@@HelenBevan #Quality2014
Finding things out
“pulling” information, but also having it “pushed” to us by trusted sources
Making sense and meaning of information
Reflecting and putting into practice what we have learned
Plugging information into our own mental models and turning it into knowledge
Connecting and collaborating
Sharing complex knowledge with our own work teams
Testing new ideas with our own networks
Increasing connections through social networks
Source: Harold Jarche
@@HelenBevan #Quality2014 #f1
Слайд 405 ways to lead from the edge - and thrive
3. Build
bridges
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 41The Network Secrets of Great Change Agents
As a change agent, my
@@HelenBevan #Quality2014
If you want to create small scale change, work through a cohesive network
If you want to create big change, create bridge networks between disconnected groups
Julie Battilana &Tiziana Casciaro
@@HelenBevan #Quality2014 #f1
Слайд 425 ways to lead from the edge - and thrive
@@HelenBevan #Quality2014 #f1
Слайд 44Resistance: a diagnostic approach
Change is something that happens “out there” in
Resistance is a force to overcome
Resistance prevents change
Change agents must diagnose, manage and/or overcome resistance
Resisters otherwise known as “laggards”, “blockers”, “in denial”
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 46Diagnostic: the role of the change agent
“The role of the change
David Stonehouse
The change agent: the manager’s role in change British Journal of Healthcare Management, Vol. 19, Iss. 9, 09 Sep 2013, pp 443 - 445
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 47Resistance: a dialogic approach
People make their own reality
Change results from transformational
involving more and different people in change discussions
altering how and which people engage with each other
by stimulating different perspectives to shape how people think about things
Resistance is an inevitable consequence of a complex change process (based on diversity)
Resistance should be embraced and worked with
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 48Dialogic: the role of the change agent
Create the conditions for transformational
Create opportunities for everyone to express their views, spot opportunities and build on each other’s ideas
Create ways for people to reflect together to find meaning, understanding and shared purpose in the change
@@HelenBevan #Quality2014
Source: Peggy Holman
@@HelenBevan #Quality2014 #f1
Слайд 49“The most basic not-so-secret formula for building an innovation culture is
Source of image: idsgn.org
Diversity: critical to innovation
@@HelenBevan #Quality2014
“Do this before you start hiring consultants and rethinking your innovation process; there is no process that works without true diversity.”
Idris Moore
@@HelenBevan #Quality2014 #f1
Слайд 505 ways to lead from the edge - and thrive
5.
It starts
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 51Source of image: fistfuloftalent.com
‘I do not think you can really
David Whyte, The Heart Aroused (1994)
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 52Transformational Change Agent: Peter Fuda
Skills and methods for creating change
Ability to
Personal characteristics and qualities
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 53Peter Fuda’s framework: my perspective
“Doing”
Where most change agents in health and
What others typically judge us on
What we often perceive we need to do to add value
What most change and improvement training focuses on
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 54Peter Fuda’s framework: my perspective
“Seeing ” and “Being”
We can only do
Change begins with me
Hopeful futures, creative opportunities and potential
Multiple lenses for change
See myself in the context of my higher purpose
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 55A case study in “it starts with me”: The School for Health
@@HelenBevan #Quality2014 #f1
Слайд 57The School for Health and Care Radicals
A virtual school
Anyone can join
Five
Set up with three weeks notice
Demonstrate learning to get a virtual badge
Слайд 58
The School for Health and Care Radicals
More than 1,500 enrollees from
Around 150 people will complete full certification
90 volunteer mentors
Average weekly twitter reach 2.6 million
Over 10,000 shares of the slides on SlideShare
More than 2,000 shares of the study guides
More than 5,000 tweets using #SCHRchat
Storify has been viewed 1,000 times
@@HelenBevan #Quality2014
Слайд 60We learnt...
There is a massive untapped reservoir of energy and talent
The core audience is different to that which we anticipated
The most important need is for connection and community
How to build the relationship between tacit and explicit knowledge
It’s early days but this is an efficient, high leverage way to build capability for motivated individuals
@@HelenBevan #Quality2014
Слайд 615 ways to lead from the edge - and thrive
Embrace disruption
Be
Bridge bridges to connect the disconnected
Roll with resistance
It starts with me
@@HelenBevan #Quality2014
@@HelenBevan #Quality2014 #f1
Слайд 62 @@HelenBevan #Quality2014
What might be… a digital story for
It’s 2020…
@@HelenBevan #Quality2014 #f1
Слайд 63A call to action
Identify your own opportunities to move to the
Think about the mindset, skills and relationships you need for the future
Start changing at a faster rate of than the outside world
@@HelenBevan #Quality2014
Слайд 64References
@@HelenBevan #Quality2014
Bevan H, Plsek P, Winstanley (2011) Leading
Bevan H (2011) Leading Large Scale Change - Part 2, The Postscript
Change Agents Worldwide (2013) Moving forward with social collaboration SlideShare
Diaz-Uda A, Medina C, Schill E (2013) Diversity’s new frontier
Feitler D (2014) The case for team diversity gets even better
Fuda P (2012) 15 qualities of a transformational change agent
Gray D (2012) The Connected Company
Hamel G (2014) The busting bureaucracy hackathon: escaping the management tax
Jarche, H (2013) Rebels on the edges
Jarche H (2014) Moving to the edges
Llopis G (2014) Every leader must be a change agent or face extinction
Meyerson D (2001) Tempered Radicals: how people use differences to inspire change at work Harvard Meyerson D (2008) Rocking the boat: how to effect change without making trouble Harvard BP
Moore I (2013) Diversity is the short cut to building an innovation culture
Schillinger C (2014) Top-Down is a Serious Disease. But It Can Be Treated
Shinners C (2014) New Mindsets for the Workplace Web
Stoddard J (2014)The future of leadership
Williams B (2014) Working Out Loud: When You Do That… I Do This
Weber Shandwick (2014) Employees rising: seizing the opportunity in employee activism
Verjans S (2013) How social media changes the way we work together SlideShare
@@HelenBevan #Quality2014 #f1
