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Onboarding SMB-5 презентация
Содержание
- 1. Onboarding SMB-5
- 2. ClickPoint Software Confidential Premier Support
- 3. ClickPoint Software Confidential Team
- 4. ClickPoint Software Confidential Deployment Process
- 5. ClickPoint Software Confidential Immediate
- 6. ClickPoint Software Confidential Reactive Services
- 7. ClickPoint Software Confidential Where Do You Track a Ticket?
- 8. ClickPoint Software Confidential Rapid
- 9. ClickPoint Software Confidential Unplanned Incident
- 10. ClickPoint Software Confidential What
ClickPoint Software Confidential Premier Support for ClickPoint Software Introductions How We Can Help What If Something Fails? Your Agreement and Beyond Resources & Next
Слайд 2
ClickPoint Software Confidential
Premier Support for ClickPoint Software
Introductions
How We Can Help
What If
Something Fails?
Your Agreement and Beyond
Resources & Next Steps
Слайд 3
ClickPoint Software Confidential
Team
Proactive Services
Conduct Weekly Webinar Training
Account Configuration
Email Nurture
Distribution
Phone Solutions and
Integrations
Sales Workflow
Troubleshooting
Sales Workflow
Troubleshooting
Proactive Services
Invoicing
User Counts or Questions
Слайд 4
ClickPoint Software Confidential
Deployment Process
Training
Webinar
GoTo Meeting
Documentation
Specific or KB
Videos
Configuration
Record Type
Workflow
Add Agents
Delivery Settings
Lead Sources
Email
& Notifications
Phones
Phones
Testing
Delivery
Nurture
Reporting
Слайд 5
ClickPoint Software Confidential
Immediate assistance with SalesExec
Intercom provides a personal chat experience
with a support team member to answer your questions while working in SalesExec.
Knowledge Base is located on SupportHero and contains a library of instructional articles and videos. A client can also submit a support ticket should further assistance outside of Intercom and Knowledge Base be required.
Knowledge Base is located on SupportHero and contains a library of instructional articles and videos. A client can also submit a support ticket should further assistance outside of Intercom and Knowledge Base be required.
Слайд 8
ClickPoint Software Confidential
Rapid Response for Tickets and SLA’s
*All hours are based
off of business hours unless otherwise noted. Resolution times may vary based
on request. All requests are escalated internally after review and are subject to change.
on request. All requests are escalated internally after review and are subject to change.
1 hour
Слайд 9
ClickPoint Software Confidential
Unplanned Incident
Service Incident
Unplanned Downtime
Communicate
Service Level Agreement
Post Incident Review
Слайд 10
ClickPoint Software Confidential
What to Do if There is an Outage?
Call After
Hour for Emergency 1-866-372-9431
Go to www.ClickPointSoftware.com
Go to Support for Live Twitter Updates
http://www.clickpointsoftware.com/server-status.html
Submit a Ticket, Email, or Call
Go to www.ClickPointSoftware.com
Go to Support for Live Twitter Updates
http://www.clickpointsoftware.com/server-status.html
Submit a Ticket, Email, or Call
