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organisational challenge презентация
Содержание
- 1. organisational challenge
- 2. Livework © 2013 GOVERNMENT
- 3. Livework © 2013 GOVERNMENT
- 4. Understand SERVICE DESIGN? 17 May 2014 Livework © 2013 service users
- 5. Understand SERVICE DESIGN? 17 May 2014 Livework © 2013 user experiences
- 6. Understand SERVICE DESIGN? 17 May 2014 Livework © 2013 journeys
- 7. Understand SERVICE DESIGN? 17 May 2014 Livework © 2013 interactions
- 8. Livework © 2013 GOVERNMENT
- 9. Livework © 2013 GOVERNMENT
- 10. Imagine new SERVICE DESIGN? 18 May 2014 Livework © 2013 experiences
- 11. Imagine new SERVICE DESIGN? 18 May 2014 Livework © 2013 interactions
- 12. Imagine new SERVICE DESIGN? 18 May 2014 Livework © 2013 service systems
- 13. Test new SERVICE DESIGN? 18 May 2014 Livework © 2013 experiences
- 14. Test new SERVICE DESIGN? 18 May 2014 Livework © 2013 interactions
- 15. Test new SERVICE DESIGN? 18 May 2014 Livework © 2013 systems
- 16. Livework © 2013 GOVERNMENT
- 17. Livework © 2013 GOVERNMENT
- 18. Understand GOVERNMENT ORGANISATIONS 17 May 2014 Livework © 2013 the organisation
- 19. Build strong GOVERNMENT ORGANISATIONS 18 May 2014 Livework © 2013 principles
- 20. Help organisations GOVERNMENT ORGANISATIONS 17 May 2014 Livework © 2013 align process with citizens
- 21. Engage people GOVERNMENT ORGANISATIONS 17 May
- 22. Work with GOVERNMENT ORGANISATIONS 17 May 2014 Livework © 2013 day-to-day practice
- 23. Navigate policy GOVERNMENT ORGANISATIONS 17 May 2014 Livework © 2013
- 24. Connect GOVERNMENT ORGANISATIONS 18 May 2014 Livework © 2013 Digital to IT
- 25. Ben Reason Livework © 2013 17 May 2014 ben@liveworkstudio.com 07989524789
Livework © 2013 GOVERNMENT ORGANISATIONS SERVICE DESIGN CONTEXT THE WORLD OF THE CITIZEN SERVICE
Слайд 1organisational challenge
Service design & the
May 2014
PRESENTATION
Service Design in Government
17 May 2014
Livework
© 2013
Слайд 3Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
LIFECYCLE
EXPERIENCE
RELATIONSHIPS
Слайд 8Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
LIFECYCLE
EXPERIENCE
RELATIONSHIPS
Слайд 9Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
EXPERIENCES
INTERACTIONS
Слайд 16Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
JOURNEYS
INTERFACES
Слайд 17Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
SYSTEMS
PEOPLE
POLICY
PROCESS
PROCEDURES
PRACTICE
PRINCIPLES
Слайд 20Help organisations
GOVERNMENT ORGANISATIONS
17 May 2014
Livework © 2013
align process with citizens
